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App didn't work for me and I had to pay additional amount for it.
I have no choice but only left a review.
1st, they usually replied to my email in 1 day, but it's already 2 days since I emailed them about the bugs. 2nd, it stated they can export any status of the orders, but when I did, the file does not include the refund and partial refund orders. 3rd, We paid $20 for the app so that we can export the actual amount and currency that the customer paid. We do this Only 1 time EVERY MONTH, they charged us $20!!!!! Now the app does not work at all and I also asked for a refund, it seems they kept ignoring my email and never respond.
I wish I could give them 0 stars if possible.
Has the potential to be very good. However been trying to contact support for the last 3 days with multiple emails and no reply.
I understand your frustration, and sincerely apologize; we are here to help. Please ensure you email exportify@ablesense.com with a sample file showing the columns you need and we will set it up ASAP.
We received only one message by email at 5:37am this morning, to which our support team replied at 9:23am. Due to COVID-19 our team is currently working from home, and phone messages are forwarded to our support system as recordings. We also received your phone message from around 5:00am this morning, which didn’t include a callback number.
I understand time zones are a factor here, and we are doing our best to respond in a reasonable timeframe. Hopefully we can get all this sorted out when you check messages in the morning.
I am sure we can get you onboarded promptly. Please respond to exportify@ablesense.com to expedite setup during your 15-day free trial - we are here and happy to help.