Amazing App that saved me a lot of time and even better customer support. Elizabeth was super effective and kind. Excellent work.
Biens Chocolate Centerpieces
I can't stress enough what a game changer this app has been for me and my company. We were using another wholesale/bulk order app through shopify. That one cost is $100 a month and had the worst user interface. The EZ importer mapping took about an hour for me to figure out, but then I was able to save it and customize it as needed before each of the new corporate gift orders I had to upload. Its literally saved me days! When I have to import 450 orders here and 600 orders there and I can now do it in a matter of minutes with zero stress or tech glitches... I could cry with the relief! And the fact that you can import as many test orders as you want and then delete them without losing any credits is just incredible. It's made a massive difference to the learning curve of their platform and user friendliness. I'm just blown away. It's such a relief to find such an effective app but also coupled with their straightforward tutorials and extra user tips.. and its made my holiday season!
Massfulfill does a good job, but this is a nice premium option with a lot more function. Wish Shopify built this into their systems.
Sassy Fabric Queen
Importing data between 2 e-commerce sites could be a PITA, EZ Importer made it so much easier and tons less stressful. Once the data was mapped, importing data was a breeze. I love that I could buy only the credits I needed for my data and that the credits were not overpriced. Highly recommend this app for order data migration.
We used EZ Importer to import thousands of orders from our Kickstarter pledgemanager. The task was daunting. The customer service team at Highview did an INCREDIBLE job. We asked a ton of questions, well before we ever installed the app, and their answers were clear and thorough. The documentation is excellent - easy to understand, and matches the experience of the app. We have been able to import thousands of orders seamlessly. Yes, you have to learn how the app works, and you have to understand that imports via csv are an exercise in getting every detail exactly right. It's always like that. What makes EZ Importer unique is that they make the experience as effortless as possible. It's a great app, really well designed and functional, and the staff is even better.
I used this for importing crowdfunding campaign orders, and I must say... this was a LOT of work.... Creating the mapping should be more easier in my opinion. Was so daunting and required a lot of reading. Should be pre-selected automatically. Should be more intuitive and visually understandable. It took me more than 15 hours to set things up, did test-imports about 10 times, tweaked settings, and I still made mistake on the actual import! (Yes, my fault after all but I had to manually fix them until 4am) Not sure if I saved time or spend more time and money with this app.
And I feel test-imports should not cost the credits. IT'S A TEST! Until you feel confident the settings are right, you shouldn't feel stressed about losing the credits. I still have couple more rounds to import so I hope I won't screw up next time.
If you are using this app for one-time import, I am telling you now, it is gonna be a lot of work. If you are not a good reader....good luck.
Thank you for your feedback! We love hearing from merchants especially if they are pointing out ways for us to improve the app. I sent you an email so we can better understand the struggles you've had. I would also love hearing your suggestions on how we can make the mapping process easier!
I wanted to point out a few things. First, we have a support team that's here to help. We encourage merchants to reach out to our help staff who are here to help you with the mapping. You can reply to the email I sent if you still have further questions and we can help you make sure the mapping is configured correctly.
I also wanted to let you know that you don't have to pay for test credits. We give you 50 credits for free that can be used for testing. When you delete any imports, the credits get added back. This way you can test as much as you need before doing a full import. We have this documented in all of our materials but I'll look for more places to put this in the app so it's clear. Thank you for bringing this up!
Thanks again for the feedback and please feel free to reach out or reply to the email we sent as we're happy to help you further if you need it!
Co-Founder and Developer
Doesn't really look user friendly at first.. it was actually very confusing for me to use. I worked it out after importing and testing many trials and error. Finally figure it out. My advice is to make your instructions clearer like you need to download the mapped info, edit it and re-upload again. That wasn't clear. Even if it was straightforward for some people, I felt it was better if you mentioned it anyway, otherwise for clueless people like myself find it very difficult to understand. Also your app could do a little clean up (too many info all over the place) because I did not know where to navigate first and it looks very intimidating to use. Overall I'm giving it 4 stars because I was able to upload all over 758 orders after much, much trial and error. So I was happy at the end. But do consider my feedback above which will greatly improve your app. Thanks!
Thank you for your feedback, we value merchant feedback and always take it into consideration when improving our app and user experience. I sent an email to the account associated with your store to try and get further details. Thank you!
I also want to point out, that we do have a support staff available to help with your imports. We will be looking to improve our documentation based on your feedback, however I wanted to let you know our support team is available to help get your data mapping setup and answer your questions. Thanks again for your feedback, we love hearing from our customers!
Co-Founder and Developer
The Brrrn Shop
HIGHLY RECOMMEND! Problem solver and game-changer for all our affiliate accounts on drop-ship orders. I receive orders overnight from partners and just upload into EZ importer and voila it goes right into my Shopify. They helped me set it up too which was fantastic.
We were able to successfully import over 150,000 orders into Shopify from our legacy platform using the EZ Importer app. The process went very smoothly. We appreciate the great functionality and customer support! We'll continue to use EZ Importer for our importing needs in the future!
waste of time we spend more than 120 dolars for nothing orders come wrong there are no info in orders or names escape never use it no one answers your questions also
Hi Andecor Limited,
I'm sorry you had a hard time importing your orders. I wanted to let you know that we did respond to your email requests as we do not offer (and do not claim to) real time support. Our support team is always ready to help set up your data mapping and help ensure your orders are imported correctly. We also offer you the ability to delete your orders and re-import them free of charge. This way you can ensure your orders are imported correctly.
You sent us 5 emails within a span of 15 minutes and 4 of them within two minutes. You didn't really give us a chance to respond or help as we do typically respond within a few hours. We did respond within an hour and did not hear back from you. We would be more than happy to help you get everything working to your satisfaction and we did offer you a refund like you asked.
I would also like to point out that you only spent $20.00 and you sent us profanity laced emails calling us names, which I've reported to Shopify. That being said we're still more than happy to help or give you a refund if you'd like.
Co-Founder and Developer