EZ Importer ‑ Order Importer

EZ Importer ‑ Order Importer

Reviews (112)

Overall rating
4.4
Counts per rating level
  • 94% of ratings are 5 stars
    105
  • 3% of ratings are 4 stars
    3
  • 0% of ratings are 3 stars
  • 1% of ratings are 2 stars
    1
  • 3% of ratings are 1 stars
    3
What merchants think

Feedback submitted

Merchants highly praise this app for efficiently handling large and complex order imports, especially during busy periods like the holiday season. Its template system and intuitive data mapping features support various platforms, including WooCommerce and Magento, making the import process smoother. The flexibility to test and delete imports without penalty is particularly appreciated, allowing for necessary adjustments before finalizing. Customer support is consistently recognized for being responsive and providing personalized assistance in data mapping and troubleshooting.

Edited May 27, 2021

I used this for importing crowdfunding campaign orders, and I must say... this was a LOT of work.... Creating the mapping should be more easier in my opinion. Was so daunting and required a lot of reading. Should be pre-selected automatically. Should be more intuitive and visually understandable. It took me more than 15 hours to set things up, did test-imports about 10 times, tweaked settings, and I still made mistake on the actual import! (Yes, my fault after all but I had to manually fix them until 4am) Not sure if I saved time or spend more time and money with this app.
And I feel test-imports should not cost the credits. IT'S A TEST! Until you feel confident the settings are right, you shouldn't feel stressed about losing the credits. I still have couple more rounds to import so I hope I won't screw up next time.
If you are using this app for one-time import, I am telling you now, it is gonna be a lot of work. If you are not a good reader....good luck.

SoCalization Inc
Japan
1 day using the app
Highview Apps LLC replied May 28, 2021

Thank you for your feedback! We love hearing from merchants especially if they are pointing out ways for us to improve the app. I sent you an email so we can better understand the struggles you've had. I would also love hearing your suggestions on how we can make the mapping process easier!

I wanted to point out a few things. First, we have a support team that's here to help. We encourage merchants to reach out to our help staff who are here to help you with the mapping. You can reply to the email I sent if you still have further questions and we can help you make sure the mapping is configured correctly.

I also wanted to let you know that you don't have to pay for test credits. We give you 50 credits for free that can be used for testing. When you delete any imports, the credits get added back. This way you can test as much as you need before doing a full import. We have this documented in all of our materials but I'll look for more places to put this in the app so it's clear. Thank you for bringing this up!

Thanks again for the feedback and please feel free to reach out or reply to the email we sent as we're happy to help you further if you need it!

Ralph
Co-Founder and Developer

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