Reviews (245)

Overall rating
5
Counts per rating level
  • 96% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for streamlining the shipping process directly from Shopify, highlighting features like automatic tracking numbers, address error detection, and parcel presets. They find it easy to use and reliable across both free and paid plans. The customer support is noted for its responsiveness in resolving issues, enhancing both merchant operations and customer service experiences.

October 24, 2023

Amazing and very easy to use app! 100% better than any paid version. Would recommend to anyone using Australia post.

Brew Blue
Australia
5 months using the app
Bitnext replied October 25, 2023

Thanks for the review!

November 6, 2024

Great app, amazing support and the few free orders before having to go to a paid plan are very appreciate it for businesses just starting up.

Would totally recommend!

Jassi
Australia
November 7, 2024

Happy so far

THE NIGHTIE SHOP - Australia
Australia
October 26, 2023

Easy efficient to use. Great support too.

Freckly Ollie
Australia
2 months using the app
Bitnext replied November 3, 2023

Thanks for the review!

October 27, 2023

Works great and its free.

Mochila
Australia
About 2 months using the app
Bitnext replied November 3, 2023

Thank you for the review!

October 2, 2023

Streamlines everything well

Dazzle Me Dancewear
Australia
About 2 months using the app
Bitnext replied October 4, 2023

Thank you for your review and thanks for using the app!

Edited October 17, 2023

Not perfect yet but it's nearly there and best of all FREE! Was quite easy to setup with MyPost Business. Easy enough to make and print labels with a few clicks. Uploads the tracking number as well. The only things I would like to see improved are the user interface. Right now it is too wide to fit on my large monitor without scrolling across. Also, would be handy to see all the shipping options per order without having to look at the drop down. I have not figured out how to change the Sender address, if it is even possible. Doesn't remember customs declarations for similar orders. I can't figure out where it is pulling weights from. Luckily there is a manual override. Happy to use this app and I'm suire it can only get better!

EDIT: Review edited to 5 star because of how quicklyyou guys responded to my review. Couple more suggestions:

1. The app should pull phone numbers from order/customer as well to print on label
2. Should be a way to manually edit how much extra we want to insure our shipment for. We don't always want to insure it for the full retail price.
3. The spelling of "declaration" is incorrect in the customs area
4. Some columns can definitely be narrowed to fit everything (such as date/shipping/payment/status).
5. Would be handy to have some more filters, for example by product and by destination country.

Cheers guys and I am always happy to discuss this on the phone and help you make any improvements.

Bangin' Headlights
Australia
16 days using the app
Bitnext replied October 7, 2023

Thanks for the review and feedback, hopefully we can help with some of these points:

1. Wideness: The only information we currently display is info that is required to complete a valid postage label so it wouldn't currently be possible to remove columns. On a 27" monitor we are able to fit the whole width of the page on screen however, for smaller monitors or if you prefer not to scroll across, you can try adjusting the browser zoom to suit your preference.

2. Sender Address. This is pulled from your shopify store settings and it can be edited there. You can find this in Shopify Settings > Locations. We're working on making this more obvious.

3. Customs declarations: We remember HS Codes that you enter for each product and they are pre-populated for future orders. We also automatically pre populate line item descriptions, quantity and value so you don't have to do anything there. The only thing you do currently need to do on each order though, is to check and review the customs declaration is correct for each order. This is to avoid issues with international parcels being returned due to incorrect declarations. We think this is appropriate given the cost of international shipments, the potential cost of having an item returned and having to then resend it and the extra scrutiny that international parcels undergo at customs. We are open to suggestions here though so feel free to shoot us an email with any thoughts you may have.

4. Weights. They are pulled from product weights (if they are set up in shopify) + the empty package weight of any packaging you set up. If you don't wish to use the pre-populated weight you can simply override it. Some users also prefer to remove product weights entirely in shopify and just enter their default weight on each package as 'empty weight' so that will be pre-populated when they select their packaging. We're also working on making this more obvious.

Thanks again for the feedback and your support!

Edited August 23, 2023

Decent app with good efficient features. I ran into a few issues which were quickly fixed by their customer service team. Would recommend

Rosh Toby Pty Ltd
Australia
6 days using the app
Bitnext replied August 21, 2023

Thanks for your feedback!

November 2, 2023

Easy to use

Eco Period Australia
Australia
5 days using the app
Bitnext replied November 3, 2023

Thanks for the review. Glad to hear it!

October 24, 2023

I have only been using this app for 1 day and I am already amazed at how easy it was to set up and use. Most importantly I have saved so much time that I actually have the time to write this review!
I highly recommend this app to all Aussie Shopify stores using Australia Post.

Little Yarn Co
Australia
About 20 hours using the app
Bitnext replied October 25, 2023

Thanks for the review!