Reviews (22)
Refine
-
By rating
DESASTRE NO HAY ATT CLIENTE, Y DEJA DE FUNCIONAR DE UN DIA PARA OTRO Y TE DEJA TIRADO SIN TRACKEO SIN SABER EL DAÑO QUE TE ESTÁN HACIENDO, POR TANTO MUCHO OJO AL INSTALAR ESTA APP PORQUE TE LA PUEDEN LIAR BASTANTE
Hi BARETRAIL Team!
We sincerely apologize for the disruption and understand how frustrating it was to lose tracking unexpectedly.
The outage was caused by an incident affecting our hosting provider, which experienced widespread infrastructure issues as a result of a large-scale DDoS attack. Because several of our services are hosted on this platform, the disruption unfortunately impacted the availability of our application.
The same incident also affected our support channels, which is why it may have been difficult to reach our team during that period. We understand the inconvenience this caused and regret the lack of communication while the issue was being resolved.
We take service reliability very seriously and are continuously working to improve our resilience, redundancy, and communication processes to minimize the impact of similar incidents in the future.
Thank you for bringing your concerns to our attention. We truly value your feedback. If you are still experiencing any issues, please contact our support team with your account details so we can review your situation and assist you as quickly as possible.
Kind regards,
FBTrack Team
Hi,
We are not receiving the "Add to Cart" event since we started using your application. We have also raised a ticket earlier, but we haven't received a response from your end.
Dear RDKLU team
First and foremost, our team would like to sincerely apologize for the inconvenience caused by the missing "Add to Cart" event and for the delay in responding to your request.
We deeply regret that your experience with our app has fallen short of your expectations, and we take full responsibility for this.
We also want to assure you that our team is fully committed to resolving this issue for you as quickly as possible. You can contact us via the following address anytime: support@fbtrack.app .
Once again, we are truly sorry for the inconvenience and frustration this has caused you. Your feedback is invaluable to us, and we are dedicated to improving both our app and our customer service in order to avoid similar situations further.
It would be highly appreciated if you could give us a second chance, we are here for you to resolve the issue as soon as possible. Waiting for your reply!
Best Regards
FBTrack Team
This was the easiest set up! I spent days trying to figure it out until META AI helped me get here and I just followed the steps. I was able to do it all in under 10 min.
I first used this app for 3 days and my tracking numbers went crazy, but after I talked with them support, I understood that I hadn't follow them instructions. I had to delete my Pixel from shopify store and put that into the FBTRACKING Pixel. Now I have installed 4 backup pixels (including the original) and the Pixels fire perfectly and the numbers shows exactly.
Great support and customer service, I switched to premium version.
Fbtrack is really awesome. The fact that it allows to add a pixel per collection is really game changing when it comes to ad campaigns optimization if you have multiple niches or even just multiple products for different demographics. Support is also one of the best in the Shopify app store. I had contacted them about an unknown Facebook pixel that I found on my store, and they helped me identify that app that added it
I was having trouble with my Facebook Pixel so I installed this app. I'm glad I did. The App is great but what's better than the app is the support, super helpful and helps solve any issues and answer questions. Happy customer, Thanks guys!
I use this app very well for many stores, but for this store, I installed the app but it could not send only Purchase event to Facebook (other events like view content, Checkouts Initiated, Add To Cart... sent normally), I know it because It shows result Checkouts Initiated, Add To Cart... in Facebook Ads Manager but always empty with column result for my campaign with Sale Objective . I sent email to support but not any reply. Please check my configuration and help! Thanks!
Dear admin,
Thank you for your feedback, and support. We are glad that the issue your store has faced has been resolved by our support team since 5 April. We also confirm that we have made updates to our app on our side so that no similar issue would happen in the future in a similar situation. Our sincere apologies for the inconvenience. If we can help in the future. please just reach out to us, and we will be more than happy to do so. We wish you a lot of sales, and success with your e-commerce ventures, and hope to have you as a customer for years to come :)
All the best,
Fbtrack Team
This app out is definitely worth it, It's pretty affordable, and does the job very well. They even helped me identify which app added an unknown pixel to my store
App disinstallato, abbonamento recesso . Dopo due mesi ricevo ancora addebito. Contattato assistenza senza risposta. Non so più come fare
Cara N'amuri Cuore Siciliano,
Ci scusiamo profondamente per l’inconveniente che hai riscontrato. Questo non è il livello di servizio che ci prefiggiamo di offrire, e ci rammarichiamo sinceramente per la frustrazione che questa situazione ha causato.
Il nostro team è completamente impegnato a indagare e risolvere il problema relativo agli addebiti non autorizzati seguiti alla disinstallazione dell’app e alla cancellazione dell’abbonamento. Ti assicuriamo che eventuali addebiti errati saranno rimborsati senza alcun ritardo.
Ti invitiamo a contattarci direttamente all’indirizzo support@fbtrack.app fornendoci tutti i dettagli relativi agli addebiti in questione. Saranno molto utili eventuali screenshot delle fatture per aiutarci a risolvere il problema il più rapidamente possibile.
Grazie per aver portato questa situazione alla nostra attenzione e per darci l’opportunità di rimediare. La tua soddisfazione è la nostra priorità assoluta.
Con le nostre più sincere scuse,
Cordiali saluti,
Il team FBTrack
no hay soporte, no toma todos los datos cuando convierte en tu web, nadie te apoya no hay chat ni soporte pesimo usen otra app perderan dias en campañas recopilando datos en vano
