Faire: Sell Wholesale

We've been selling on Faire for 5 years now - ever since we lost our brand account manager we have had the WORST customer service and absolute worst experience. I have been trying to get help for nearly 3 weeks now - our shopify is no longer integrating, on top of that Faire suspended our best sellers, siting that their was a pricing issue. I had explained several times that like several companies, we had to raise published prices slightly dues to tariffs. Our own website reflects this.. but they did not listen and removed our best sellers just as we are entering our busy sesason. I have customers complaining and wanting to order products, but cannot check out after adding to their cart! I email support repeatedly, nothing. I call the phone # for them and you are told that this line is not supported...!!! I'm about ready to bail! Was a great resource for us in the beginning but now..

I haven't been able to sync orders or product information for days. What's going on? No one seems to be paying attention.

I had a very disappointing experience with the Faire integration for Shopify. After spending a month in endless back-and-forth messages, Francisco (Faire Integrations) failed to connect the module to my store. Once it became clear he couldn’t solve the issue, he simply refused to help me any further. Since then, the company has completely stopped responding to my messages.

I invested my time and effort expecting reliable support, but instead I was left with no solution and no communication. This level of service is unacceptable.

I installed the app weeks ago and my account is still in review status. Doesn't look like anyone is actually monitoring this app.

App does not sync properly and Faire has zero support to help you navigate the connection. Their support team never responds to emails and their further claims to "investigate further". Products and data do not sync into Faire. Waste of company time and resources.

Faire has become such a incompetent company. Our sync never works, and they can never help. So we re-install and delete all 500 listings 20 at a time again and again in a loop.

This company went out of it's way to undercut and out market competition until they became a monopoly and now we have a company that only cares about their bottom dollar leading the american wholesale industry. Go figure we get this lack luster support.

In my experience if you don't poke them every week they'll just never write back, too.

Product linking and updates are not working well ! Synch is also not doing great !

I have to link the products manually

I expected it to work, but, it didn't at all. Opened support case, no response.

Sick and damn tired of product-linking being a pain in the freaking ass. Not all of your products show up under "product linking" God dammit im sick of it