Reviews (19)

Overall rating
3.7
Counts per rating level
  • 84% of ratings are 5 stars
  • 0% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 16% of ratings are 1 stars
November 21, 2025

We have two storefronts and can only access one of their FAQ's (through both stores somehow). We need to update the other store's FAQ but haven't been able to because of this. Their customer support is literally nonexistent. We've submitted numerous emails to their help center and have gotten no response at all. If we could give them 0 stars for all of the help they have given, we would.

Shop Burning Love
United States
Over 4 years using the app
EnormApps replied November 21, 2025

Hello,

We’re sorry to see your 1-star review. We did receive your email on October 27 and replied, but we did not receive any response back from you. We also received another email from you today. Please note that our usual response time is 12–24 business hours.

Kindly refer to the screenshot below for confirmation. https://prnt.sc/WUf8WpD-4XVN

Thank you for your understanding.

November 20, 2025

They are fanastic! I actually had no clue what we were paying for and how to utilize this App..... They answered my emails.. corrected my edits.. very quickly.. Great customer service.

Handeholder Products Inc.
United States
About 3 years using the app
Edited September 24, 2020

Not a good app, talking to the FAQ team, would you spend some time on your app and try fix the bugs and make the layout work as supposed to, you need to add more feature too

Alieva
United States
About 1 hour using the app
October 2, 2021

Can't speak highly enough of their customer service. We decided to add a new FAQ to our site to stave off some common shipping questions. Installation was simple, no issues. Creating and customizing our accordion FAQ was likewise simple. But when it came time to install it on our site, it didn't take. I opened a ticket and received an immediate, helpful response. Now our FAQ was live, but I wanted to left justify the answers. I sent another help request and their support team fixed the issue right away. Now our FAQ is just as I envisioned it. Great app, great customer service.

Copano Bay Press
United States
3 days using the app
September 7, 2017

The PERFECT FAQ app for your shopify stores! It was easy to install, easy to use and look great! Also, thumbs up for the great customer service! Replied to me within a few hours apart, then added in additional features so that you can now change visited link colour and also rearrange your questions nicely. For paid apps they don't even provide this level of efficiency.... Superb!

Joyeus
Singapore
About 7 hours using the app
April 28, 2021

These guys are amazing. i was migrating from a different FAQ app and their app was the one of 4 that offered dropping FAQ anywhere within the theme as oppose to a dedicated page. I was also having issues because the previous app left a conflicting script; their support team responded right away and 5 hrs later my issue was solved. Would highly recommend

Mark Bell Sling Shot®
United States
About 23 hours using the app
March 6, 2018

Five stars. I tried several other FAQ apps before this one and it is streets ahead of the others. Easy to install and perfect application. The staff support is excellent. Highly recommended as are all the apps from Enormapps.com.

Trish Burr Embroidery
South Africa
3 days using the app
May 4, 2021

Great app, easy to use. I downloaded it today to get some FAQ on my product pages and needed some assistance. It took only a few minutes for them to start chatting with me. Prompt customer service and great user experience!

MyRoots Jewelry
United States
About 2 hours using the app
May 2, 2021

Amazing app! Easy to set up. I did not know how to add the team but the did did it for me so promptly. Such a pleasure to use! Well done!

Edura Online
South Africa
About 20 hours using the app
September 15, 2021

Great app, amazing support team!
We had an issue (caused by another app), they fixed it faster than I could blink.

Andrea
Belgium
14 days using the app