Trusted Help Center & FAQ

Trusted Help Center & FAQ

Reviews (86)

Overall rating
5
Counts per rating level
  • 99% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly interface that simplifies creating and customizing FAQs without technical skills. It supports rich text, images, videos, and hyperlinks in answers, and enhances SEO with FAQ schema fields. The support team is noted for their quick and effective responses. Its free plan offers good value, and multilingual support caters to international stores, improving customer service and website functionality.

April 27, 2026

This app will be really helpful for my team to insert all product FAQs without having to modify or add to the product description. Vic from their customer support was very quick to respond and was able to modify the placement and look of the FAQ so it is where I wanted it and matches the style of my website. Highly recommend!

Sewingmachinesplus.com
United States
29 days using the app
March 11, 2026

This is my favorite FAQ app, because:
- You can set different FAQs to show/hide for specific Collections, Products, or even based on URL rules.
- You can put the FAQs on product pages, a centralized FAQ page, or other blog post or page using the Block.
- The answers support HTML rich text (images, bold/italic, hyperlinks, tables, video embeds and more). Very useful if you want to explain something in great detail!
- You can group FAQs into segments with subheadings separating them (easier for customers to find the questions).
- Auto-generates FAQpage schema fields so that Google can show your FAQs within the search results.
- Lots of style customizations: easy to make the FAQs look coherent with your store's design.
- Also, the developer is very responsive to feedback and capable of pushing out fixes/improvements extremely quickly!

Ling Labs
United States
25 days using the app
February 23, 2026

I've been very happy with this app. Our FAQs look simple, yet professional. I'm not a computer expert and I was able to set it up with a little help from customer service. Highly recommend!

Legacy Court Supply
United States
29 days using the app
April 28, 2026

So far i love this app! It does exactly what I need, has lots of customization options, and the support team is quick to respond and helpful!

Killeen Security Products
United States
About 20 hours using the app
December 2, 2025

The app has some limitations (like no multi language for faq product) but the support is really good.

The are plain with the limitations and always get to the bottom of it.

I have a Multilanguage set up and its highly appreciated their help.

Karobè
Spain
3 months using the app
February 17, 2026

E.X.A.C.T.L.Y. what I have been looking for.

A great and flexible app which provides an FAQ scheme at a global and component level.

Not to forget the great support from Vik !

Thank you

MIYA
France
About 17 hours using the app
February 4, 2026

Needed help with the layout, the chat feature was perfect, got the issue resolved in less than 5 minutes.

Suits You Competition Suits
United States
About 11 hours using the app
March 18, 2026

Service rapide et efficase!

La Petite Ourse
Canada
About 3 years using the app
October 24, 2025

Great app and the support team are super helpful. They went out of their way to help us get set up and running properly.

Funki Buys
United States
Over 3 years using the app
October 16, 2025

Absolutely love this app! Vik went above and beyond to make sure the FAQ worked perfectly with my custom Booster theme. It’s super easy to use, looks beautiful on my product pages, and the support team is incredible! Highly recommend Trusted FAQ to every store owner!

— VIREAHEALTH LLC

VIREAHEALTH LLC
United States
5 days using the app