Trusted Help Center & FAQ
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Reviews (86)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants appreciate this app for its user-friendly interface that simplifies creating and customizing FAQs without technical skills. It supports rich text, images, videos, and hyperlinks in answers, and enhances SEO with FAQ schema fields. The support team is noted for their quick and effective responses. Its free plan offers good value, and multilingual support caters to international stores, improving customer service and website functionality.
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This app will be really helpful for my team to insert all product FAQs without having to modify or add to the product description. Vic from their customer support was very quick to respond and was able to modify the placement and look of the FAQ so it is where I wanted it and matches the style of my website. Highly recommend!
This is my favorite FAQ app, because:
- You can set different FAQs to show/hide for specific Collections, Products, or even based on URL rules.
- You can put the FAQs on product pages, a centralized FAQ page, or other blog post or page using the Block.
- The answers support HTML rich text (images, bold/italic, hyperlinks, tables, video embeds and more). Very useful if you want to explain something in great detail!
- You can group FAQs into segments with subheadings separating them (easier for customers to find the questions).
- Auto-generates FAQpage schema fields so that Google can show your FAQs within the search results.
- Lots of style customizations: easy to make the FAQs look coherent with your store's design.
- Also, the developer is very responsive to feedback and capable of pushing out fixes/improvements extremely quickly!
I've been very happy with this app. Our FAQs look simple, yet professional. I'm not a computer expert and I was able to set it up with a little help from customer service. Highly recommend!
So far i love this app! It does exactly what I need, has lots of customization options, and the support team is quick to respond and helpful!
The app has some limitations (like no multi language for faq product) but the support is really good.
The are plain with the limitations and always get to the bottom of it.
I have a Multilanguage set up and its highly appreciated their help.
E.X.A.C.T.L.Y. what I have been looking for.
A great and flexible app which provides an FAQ scheme at a global and component level.
Not to forget the great support from Vik !
Thank you
Needed help with the layout, the chat feature was perfect, got the issue resolved in less than 5 minutes.
Service rapide et efficase!
Great app and the support team are super helpful. They went out of their way to help us get set up and running properly.
Absolutely love this app! Vik went above and beyond to make sure the FAQ worked perfectly with my custom Booster theme. It’s super easy to use, looks beautiful on my product pages, and the support team is incredible! Highly recommend Trusted FAQ to every store owner!
— VIREAHEALTH LLC