FBTrack ‑ Facebook Pixels App , 287 reviews
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for its user-friendly interface, accurate data reporting, and reliable tracking. It's particularly praised for its seamless integration with Shopify and Facebook, and its ability to assign different pixels to specific products. Many appreciate the responsive and professional customer service, easy setup, and helpful tutorials. Merchants have reported increased sales due to improved ad targeting and accurate tracking of purchase events.
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he desinstalado la aplicación y me siguen cobrando el plan mensual....
Estimado cliente, le hemos reembolsado su último pago y nunca más se le cobrará. Parece que la suscripción se canceló 2 días después del final de la prueba gratuita de 7 días, pero entendemos totalmente si el cargo fue inesperado por tu parte. Estaremos muy agradecidos si puedes eliminar la reseña ya que se reembolsó el monto y se resolvió el problema. ¡Muchas gracias!
Captura de pantalla de reembolso: https://prntscr.com/6gZv7-H1oGeR
no hay soporte, no toma todos los datos cuando convierte en tu web, nadie te apoya no hay chat ni soporte pesimo usen otra app perderan dias en campañas recopilando datos en vano
Very bad customer service and App as well! I wrote them twice without getting any reply or help from them! The App disturbed my tracking on Facebook and TikTok. Don't install it and be careful!
Dear customer, Our sincere apologies, we recently had some sudden issues with the contact form inside the app, and some messages were not delivered to our support team. the form is temporary hidden now inside the app. We wish to assure you that other than this, the core features of the app, and performance are constantly monitored, and faced no issue. Please reach out to us at support@fbtrack.app, or by clicking on Get support inside the app https://prnt.sc/DurdGzWRlQxG
or by clicking on "Send a message" from our app store listing https://prnt.sc/rNC26hu0efAX
Regarding the fact that our app disturbed your Facebook tracking. If you use another app to install your Facebook pixels at the same time, this can cause issues with your tracking. Other than this, our app should not disturb your TikTok tracking. We will be happy to look into this
I need support but the contact form does not work and I can't find an other way to get in touch with the developers.
Hello dear customer, please reach out to us at support@fbtrack.app. In the meantime, we are investigating what might have happened with the contact form for your store. Our sincere apologies for any inconvenience
Unfortunately we just have to refer to all the 1* reviews. We made the same/similar experiences. The issues we faced costed us a lot of revenue as the shop did not work properly and customers could not even place orders.
@Developer, we do not need a feedback or strange excuse. Fact is, your app crashed an essential functionality for making business with our shop.
UPDATE
after receiving the app's developer feedback, as expected without apologies for what their app to our store, here a short update on our review.
Yes we have used the app for a longer period without issues. The big trouble started when we decided not to waste our money with it anymore. After removing the app, the troubles started. Then we contacted the Theme developers and these great guys were able to resolve the issue.
Here is a copy/paste of their feedback:
"We were able to sort this out for you. It was an issue in a file called fbTrack.liquid that was added by an app".
Errors can happen, it just makes a difference how to manage them...
Dear store owner,
There seem to be a misunderstanding, and you are probably reviewing another app. You have used our app for a whole year without issues ( Screenshot http://prntscr.com/sl24tx ), and we didn't find any email regarding your store ( Screenshot http://prntscr.com/sl26fy ) . I discussed your review with our support team, and they also don't understand why we are receiving it, and can't find or recall any email related to your store
Please delete this review, or reach out to us if you had faced a problem
UPDATE : Thanks for specifying the issue on your update. We got in touch with your theme developers (Showtime theme), and the issue was that the theme and our app had a function with the same name that resulted in a conflict (Screenshot : http://prntscr.com/t676uh). This issue has been fixed for Showtime theme, and all themes at the same time, and it won't happen again to any store
Best,
Fbtrack team
Many bugs (many pixels intalled and cannot remove them). Support does not exist anymore. Too bad it used to be a good app
Dear store owner,
Our development team informed me that you faced problems due to using multiple Facebook pixel apps, and that they ultimately fixed the issue you were having. I assure you that everything is working well on our side. We are always monitoring our performance, and will be here to support you. Our sincere apologies for any inconveniences you have faced, and we invite you to reconsider your review if you wish
Best regards,
Fbtrack team
When I save a new pixel in this app it must corrupt another line of code because my add to cart button stops working on my website. very frustrating to fix.
Theme: Boundless vibrant
Hello there,
I checked and you didn't send us any support request so we can help. Please reach out, and our support will investigate your issue, and resolve it. Our app, in theory, can't make your add to cart button stop working. It also looks like the theme you are using is low quality, according to users reviews, https://themes.shopify.com/themes/boundless/styles/vibrant and it won't be surprising if it often bugs
Best regards,
Fbtrack team
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The app is no more working as promised and we have lost a lot of money because of it. Highly disappointed with the experience. Rating it singlet star after 3-4 months of happy usage. The app has gone wrong since last month.
What a nonsense app. I tried to delete it and asked support to delete all the code. Been waiting for ages and no support. Once you leave, they can't be bothered to give you any support. I have to go report this app to Shopify. Avoid this app. It's messing with my theme code.
Dear store owner,
We are always here to support you including after you delete the app if necessary. You have contacted us on a Sunday, and you received an automatic response indicating that support is not available on Sunday, and we have gotten back to you on Monday at the beginning of our office hours (Screenshot: http://prntscr.com/w8et9a). For 99.9%+ of our users, there is no need to remove any code manually after uninstall. Nothing in the theme code will get messed up, and deleting the app will not have any effect on your store. In your case, you were using Gempages app which we don't integrate with, but our developer made extra efforts in order to add custom code specifically for you to make the app work for your pages using Gempages app. On Monday, our replies included showing you how to remove the custom code by yourself if you wished, and the option to allow the developer to do it for you, but we didn't hear back from you since then.
You were happy with the support provided until last Sunday (Screenshots: http://prntscr.com/w8eqo5 and http://prntscr.com/w8erxl). We are unfortunately being rewarded for the extra custom coding to make the app work for your store by a negative review. You contacted us, and left your review outside the office hours indicated in the automatic reply. Our continuous support has nothing to do with whether you still have the app or not. We even reply to people who have already closed their store if they contact us.
We hope that you consider removing this review as it's defaming, and hurting our app needlessly, and you seemed to have moved on since our replies on Monday.
Best regards,
Fbtrack Team