FBTrack ‑ Facebook Pixels App , 287 reviews

Overall rating
4.8
Counts per rating level
  • 90% of ratings are 5 stars
    259
  • 1% of ratings are 4 stars
    3
  • 2% of ratings are 3 stars
    6
  • 1% of ratings are 2 stars
    3
  • 6% of ratings are 1 stars
    16
What merchants think

Feedback submitted

Merchants highly recommend this app for its user-friendly interface, accurate data reporting, and reliable tracking. It's particularly praised for its seamless integration with Shopify and Facebook, and its ability to assign different pixels to specific products. Many appreciate the responsive and professional customer service, easy setup, and helpful tutorials. Merchants have reported increased sales due to improved ad targeting and accurate tracking of purchase events.

March 11, 2024

Support is lacklustre. I am disappointed.

Lady Estere Jewellery
Singapore
About 2 months using the app
October 6, 2023

Hi - i have just sent a message to you regarding LOW EVENT MATCHING QUALITY - Kindly assist us. Except for Support button - there is no way to reach out to support.

Isadora Life
India
2 months using the app
Optiapps replied October 8, 2023

Hi, so sorry for the issue. looking into it, and will be fixed urgently. We will keep you updated

May 3, 2021

c'est une etape tres importante pour metriser determiner avec cette configuration du pixel face book

moudhenn sylvain
Israel
3 months using the app
Edited January 17, 2021

I'm glad to have install app.It works great for adding many Facebook pixels into my store,thank you so much

likestylevariety
Australia
About 2 months using the app
April 3, 2023

I use this app very well for many stores, but for this store, I installed the app but it could not send only Purchase event to Facebook (other events like view content, Checkouts Initiated, Add To Cart... sent normally), I know it because It shows result Checkouts Initiated, Add To Cart... in Facebook Ads Manager but always empty with column result for my campaign with Sale Objective . I sent email to support but not any reply. Please check my configuration and help! Thanks!

Beelovy
Vietnam
8 days using the app
Optiapps replied April 8, 2023

Dear admin,

Thank you for your feedback, and support. We are glad that the issue your store has faced has been resolved by our support team since 5 April. We also confirm that we have made updates to our app on our side so that no similar issue would happen in the future in a similar situation. Our sincere apologies for the inconvenience. If we can help in the future. please just reach out to us, and we will be more than happy to do so. We wish you a lot of sales, and success with your e-commerce ventures, and hope to have you as a customer for years to come :)

All the best,
Fbtrack Team

February 9, 2024

02ALABA
Nigeria
2 months using the app
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