FeedHub: Facebook, Google Feed , 648 reviews

Overall rating
4.8
Counts per rating level
  • 93% of ratings are 5 stars
    602
  • 3% of ratings are 4 stars
    21
  • 2% of ratings are 3 stars
    11
  • 1% of ratings are 2 stars
    4
  • 2% of ratings are 1 stars
    10
What merchants think

Feedback submitted

This app is highly praised for its ability to automate and manage multiple feeds, saving merchants considerable time. It's known for its seamless integration, user-friendly interface, and multilingual support. Merchants appreciate the reliable performance and the responsive, knowledgeable customer service team. Many report increased web traffic and customer reach, highlighting its cost-effectiveness.

September 18, 2020

When choosing a program, we focus on the functionality and quality of technical support. When choosing this program (an alternative to Google channel by Shopify), I counted on additional fields and very high-quality technical support, despite the fact that it is inconvenient to work in an outside program.
At first:
- the responses were very quick
- many promises to refine and improve
There was a lot of hope.
In fact:
- fields are very often transmitted incorrectly. We have to check / look for an error in the shopfy, and in their program, and in the merchant center.
- synchronization with the merchant center every 3 hours. This is unacceptable if you regularly run promotions. The price display on the website and in the merchant center does not correspond to 3 hours or more (+ processing time). And time and clicks are your money that you lose.
- you have to wait weeks for answers
- I have not received a response to the request for the correctness of uninstalling the program ...

BabyToMove
Austria
5 months using the app
August 7, 2020

I would love to rate this app highly but in the last 2 days, the entire site keeps going down. You can't even access the app website, I can't trust my catalog with a website that isn't stable and keeps crashing...going to pay for another app.

Clean Apparel
United States
4 months using the app
September 1, 2020

I think this company has closed. I've been submitting several support questions in the live chat sessions without any response for days. Now the feed is "under maintenance" whatever that means.

GymRats Volleyball Clothing Co.
United States
15 days using the app
September 29, 2021

Support is amazing. But App is useless. I mean, if you want to update your catalog you can't. You can just create new catalogs to use for ads. I leave 2 starts instead of 1 because support was great.

Yūjin
United States
About 3 hours using the app
OneCommerce replied September 29, 2021

Hi Yūjin store admin,

First of all, I would like to thank you for sharing your valuable information.

I would like to share more about your case because you previously had a feed connected to the catalog running ads on the current feed, so Socialshop cannot completely replace the feed you currently own. .

In essence, both applications create 2 sources on the Facebook catalog and work independently of each other, as I have shared, to avoid duplicate products, you need to create a new Facebook catalog and update the Socialshop feed into it.

I am responsible for the issue of not understanding your request sooner, once again I sincerely apologize for the inconvenience you have experienced.

If you need any further assistance, please contact us, our team is always ready to assist you.

Best regards,

Vicky

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