File Upload & Image ‑ Uploadly
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Reviews (70)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants value this app for streamlining image uploads, ideal for print shops and customization services. Its features, like multi-image uploads and customization options, integrate seamlessly with Shopify. The app is praised for maintaining high-quality uploads without resolution loss. Customer support is noted for being responsive and professional, often resolving issues quickly, even outside regular hours, enhancing the user experience.
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Extremely bad customer support; left everything to the AI chatbot, which is useless and replies with the same answers. I was thinking of upgrading to the paid plan, but now I'm uninstalling it and never recommend it to anyone!!!
Hello,
it looks like you used the Shopify Sidekick which is the only AI Chatbot.
If something didn’t work as expected or if anything was unclear, we’re always here to help via email or Live Chat. You can reach our support team anytime via the live chat button — and you can create an email ticket! I have attached here the screenshot where you can find the support channels on the app:
https://drive.google.com/file/d/10phvHvn95owoWaz3PsZmWQ0UWasnek9c/view?usp=sharing
Please get in touch with us, we would be happy to help you out.
You can simply write us an email to:
support@inspon-app.zendesk.com
Thank you for your time and understanding!
I really like this app. Never had any issues. Pascal was incredibly helpful in solving a tricky technical issue with our photo upload button on Shopify. The problem involved a custom code workaround with our box builder app, and Pascal worked through it thoroughly and communicated clearly throughout. Really appreciated the support - thank you!
Been using the app for a couple of years now. Works great with no issues.
This has been wonderful for my business and I haven't had any issues come up. The customer support is wonderful and I would recommend it to any business owner!
This app works great for our business. Customers are able to easily upload their images so we can print them.
Pascal von Team Uploadly war sehr zuvorkommend und hat mir bei allen Fragen geholfen. Ich bin froh diese praktische App nutzen zu dürfen und empfehle sie weiter!
Great app but even better customer service. I have reached out twice now and each time, they are quick, kind and get the job done.
Shopify customer service is extremely helpful. They get back to you in minutes. They have always understood what I was trying to do. The app works very well with Shopify and what I want with all of my products. I haven't had any issues.
We recently installed Uploadly for our Shopify store, hoping to streamline the process of file uploads on our product pages. While the app functions well in terms of file uploads, we were extremely disappointed by the pricing structure.
The app works effectively only on the Unlimited plan, but the price more than doubled from when we installed the app on another store on the Unlimited plan at a much lower cost.
When we reached out to the developer to see if they could match the price from our other store, we were told it was not possible. This response was frustrating with the attitude from support, especially since they had the opportunity to secure our business for multiple stores (we were ready to commit to a second and third store). Instead, they turned down the opportunity, effectively losing our potential sales and future business.
In the end, while the app itself works as advertised on the unlimited plan, the lack of flexibility on pricing and poor customer service has left a bad taste in our mouths. We are now looking for alternatives and will not be using Uploadly for any future stores. Very disappointed.
Hi,
Thank you for your review!
We’re having trouble understanding your feedback and the reasoning behind it.
You’ve been using the Uploadly app since October 10, 2023, on the free plan. On March 21, 2024, you reached out to us requesting a lower-priced plan.
You claim that Anna from our support team denied your request, but that is not accurate. Anna explained that the new pricing plans are higher to cover the infrastructure costs, as the older plans were no longer sustainable.
However, she also informed you that it’s perfectly fine for you to subscribe to the unlimited plan and benefit from app credits as part of the offer.
Given this, your review appears to misrepresent the situation. We kindly ask you to reach out to us so we can clarify things further, as your review is both misleading and factually incorrect.
Thank you for your understanding.
Here is the screenshot of the conversation with Anna:
https://cdn.shopify.com/s/files/1/0764/2329/9421/files/Bildschirmfoto_2024-12-25_um_10.17.58.png?v=1735118329
Wir setzen die App nun seit Monaten ein und für uns war Uploadly ein Segen! Wir arbeiten mit grossen Dateien und Uploadly war und ist die perfekte Lösung für uns. Gerade eben hatten wir noch ein technisches Problem, dass uns der Uploadly Support Abends nach 21 Uhr noch gelöst hat obwohl das Problem nichts mit ihrer App zu tun hatte. Weltklasse App und noch besserer Support. Macht weiter so!
