Fin AI Agent & Intercom

I cannot describe how bad this app is and the backend of their service is like find the one piece of spaghetti within the mountain of spaghetti.. very very disappointing... they just launched an update. Now nothing is working on shopify. No widget showing, no chat available....

Multi-brand store connections have improved our ability to serve customers and involve our AI agent in multiple other workflows and use cases. Consistently impressed at Intercoms speed to improvement/evolution, and willingness to synthesise our feedback into amazing actions!

The multistore beta is working great and will be a huge asset as we continue expanding globally.

That said, there are a couple of areas that could be improved:

It would be helpful to have clearer visual distinctions—such as more detailed labels or color-coding—between stores.

When creating new orders through Intercom, there’s currently no way to enter or select a customer address, which can lead to fulfillment delays.

Looking forward to future updates—this has the potential to be a game-changer for our operations.

The multistore beta works fantastically and makes Intercom a fantastic option for ecom companies with many stores.

However, I see options for improvement:
- Displaying delivery address for an order details without requirement to go to Shopify
- A more clear and legible product list in the order
- Refunding and cancelling without having to leave Intercom
- Creating new orders doesn't allow to enter or select address for the customer

I think the UX side can be improved significantly but the functional side of importing data from multiple stores in the beta works without any bugs and glithches.

This is a great app. The main downside for us is that we can't connect multiple stores to our single Intercom instance, but I know that Intercom is working on improvements for that at the moment. Looking forward to when we can connect everything up!

Seamless integration for pushing data into Intercom. Highly recommended!

Easy and seamless integration. Great for support team to quickly and easily ingest and reference all shopify order details.

We really wanted to use this app but it's a VERY POOR implementation.

1) It imports ALL Shopify accounts, even users that never visited or logged into our website. This is great for their pocket but not an accurate user count. We use 3rd party selling channels (like Amazon) and have those orders imported into Shopify. Intercom imports these @amazon.com accounts, even though they state they only count users as those that actually log into your website.

2) The Shopify customer and order data this app shows is pretty lame, compared to ZenDesk, ReAmaze or other helpdesks or live chat apps we've tested. It's raw data and you can't click on any of it.

Intercom has some great solutions and I hope they actually read this review and put forward a more useful app for Shopify stores. This review isn't about their service, it's about their Shopify app.

The intercom app is great in general and can be integrated simply on most of the basics Shopify websites / themes and it's good for conversion if you can use it properly (we mostly use the live chat functionnalities). The pricing is a bit weird and it can get expensive if you keep all the contacts but it's easy to adapt to different kind of scenarios.

*If you have a custom theme or web app or if you don't want to use the default intercom themes you might have to do a bit of development work in order to make it work seamlessly and efficiently but it's nothing to complicated and their doc is good enough.

We love intercom, is not cheap, but it works really wel if you want to cover your customer service across media.