Reviews (154)

Overall rating
4.8
Counts per rating level
  • 87% of ratings are 5 stars
  • 8% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting sales and enhancing marketing efforts, praising its user-friendly interface and features like SMS marketing, push notifications, and abandoned cart recovery. They appreciate the responsive customer service, competitive pricing, and seamless Shopify integration. Regular updates and new feature additions are also noted for keeping the app effective and relevant.

March 2, 2017

Very well executed plugin. Support is very quick and helpful too. Definitely A players behind this one.

Minbie Uk
United States
2 minutes using the app
September 21, 2017

Thank you for creating this great app, helps a lot!!

Cospicky
United Kingdom
2 minutes using the app
August 13, 2019

Great app! best app to push notifications to customers. will increase your sale by 40% . Don't miss out

Fragrenza
United States
20 minutes using the app
May 14, 2017

Great!! Useful tool with awesome feautures

Aaliyahsaquib
India
11 minutes using the app
Edited July 23, 2025

App works flawlessly, is easy to set up and the support from the team is much more than what I could ask for. Very fast replies from the staff members and they are really trying to help you with any questions or issues that you might be experiencing. Highly recommended from me.

ePetOnline
Australia
About 2 months using the app
September 27, 2022

Okay, for the people that are in doubt because of the price of this app. Just want to let you know. We've been using your app for 2 days now, maybe to early to tell, but we just love the performance! Till now, worth every penny. The design of the app is just very simple and it also includes push notifications, what is in my opinion a great way to reach customers too.

Wavess
Netherlands
8 days using the app
June 11, 2022

The app works ok, the admin area is glitchy is always says there is an error and to email support. Pricing was $23 on our account and now they are changing the price to $136 a month, what a huge scam. Get customers at a lower price then jump it 7X... I don't know if we will keep using it now that it's that costly.

DirtBound Offroad
United States
12 months using the app
April 5, 2022

FirePush has been absolutely amazing, they answer every question I have and make it so clear and simple. Amazing!

ProChefMe
Australia
8 days using the app
January 3, 2022

Super helpful, attentive with customers, and seeking genuine business growth. Just learned about the plan upgrades, and they are so helpful. It motivated me to consider the Pro plan in the near future. Happy to use this app!

Last Covenant Clothing
United States
4 months using the app
December 13, 2021

this is one helpful app. satisfied with how it works. Its very easy to use and understandable. it's awesome!

Marlattos
Canada
30 minutes using the app
March 28, 2021

Really good app; Very simple to use and I've good result w/ firepush. The support it's very kindly!!

StarBelums™
United Kingdom
About 19 hours using the app
December 15, 2020

Customer service rep was very quick to respond and helpful to guide me through the process of what I wanted to do.

Sasha & Jo
United Arab Emirates
1 day using the app
December 8, 2020

J'ai utilisé cette application pour tester les sms. J'ai eu quelques difficultés à l'installation de l'application. Le service client m'a beaucoup aidé et a pris le temps de m'aider, merci beaucoup !

E-Bixfit
France
About 4 hours using the app
November 12, 2020

We use this app for our SMS campaigns. It's very easy to use and more importantly very responsive & excellent customer service. Thank you!

Callaloo Box
United States
Over 2 years using the app
October 7, 2020

Amazing app with a very good customer service which want you to succeed. The app offer very good features which others do not have. I would recommend it to others

Gymlavida
United Kingdom
7 days using the app
Edited August 7, 2020

So far app is pretty easy to use. i haven't had any clicks or saves from customers yet but great so

The Shop 2 Shoppe
United States
About 19 hours using the app
August 3, 2020

The application is very helpful and the support is amazing !
I love the sms tool. They have tutorials so the installations and set up was easy.

Venus Lash Art
United States
About 10 hours using the app
July 28, 2020

Simple and effective, a good way to get word of your online store out there. You can discount codes and other alerts to keep customers coming back.

The Happy Cart
United States
14 days using the app
July 24, 2020

The app works well. Customer service was great. We had an issue after hours on a critical sales night and customer service took care of it right away.

The Food Doctors
United States
6 months using the app
July 23, 2020

Outstanding app. Great combination of features, and excellent customer service. This is the app we needed all along.

Uligo
United States
About 5 hours using the app
July 15, 2020

Awesome App - nice UI a lot of stuff which can be done but yet such a simple structure. Super nice and helpful support team!

Neckkey
France
5 days using the app
June 17, 2020

Excellent support, I'm getting to know the tool.
It is a pity not to have the free feature plan for at least 15 days of testing.

Loja Egomes Digital
Brazil
About 1 hour using the app
June 15, 2020

Great team for assist 24/7 very quick and efficient . this app is great to grab customer attention to make them buy from your store

shoesystore
Saudi Arabia
About 1 month using the app
June 11, 2020

I like a lot this app, very easy to use, configure to any language, Notify almost everything...............Loveit

MerKado24-7
United States
About 1 month using the app
June 8, 2020

So easy to use and when i had a problem installing the customer service was right there. I didnt have to wait 24 hrs to get back to me, he was responding with in a few minutes.

BUtiful.store
United States
6 months using the app
June 5, 2020

I love it! It’s a good app for small business owners that are just starting a business and are on a budget.

Da Cuban Collectionn
United States
17 minutes using the app
Edited June 2, 2020

Amazing app! It is really easy to setup. Can't wait to see the Return on investment. The customer service also totally deserves 5 stars.

WaggyFish
Germany
About 1 month using the app
May 28, 2020

Awesome features, pretty easy to setup with a lot of customization if you need to be specific. Also they provide great template and campaigns example to help you start

NFA Nutrition
Canada
Almost 3 years using the app
May 28, 2020

Installation was easy and my questions were answered quickly by Edgaras. What a great app and support! Thank you.

Matchacha.nl
Netherlands
1 day using the app
Edited May 28, 2020

I did not know about web push before. Great customer service! Quick to respond and really liked the fact that I was talking to a real human and not a bot.

copingcovid
India
3 months using the app
May 28, 2020

Excellent customer service, had some struggles with getting the SMS-functions to work with the legal texts as we're a national based company. Support helped us immediately to set it up correctly translated to our native language. 5/5!

Olson Möbler i Åkersberga
Sweden
22 days using the app
May 19, 2020

This app is super easy to use and they have a very responsive and helpful support team, Highly recommended.

OZCORNER
Australia
8 days using the app
May 12, 2020

I like it, it's really good I just don't like paying for apps but these its quite worth it to increase your ROI

CandyBearsCo
United States
4 months using the app
May 7, 2020

i like but all your services need to upgrate, i want try before pay for services. my store open may 12 2020

Creations Ani Giaro Cavalli
Canada
29 days using the app
Edited May 3, 2020

OMG - I literally am switching from SMS bump right now because Tom was so helpful ! In the next few months, this service will be the best there is and I'm in early!! Thanks TOM!

the best thing about the service is it combines - sms with email and webpush - i currently have 3 apps installed to do those

Quarantine Credit
United States
About 2 months using the app
May 1, 2020

Really easy to use! You get to market everything your store has with this app. Spend less time trying to figure out marketing ways and more marketing.

StrongBeauty.Co
United States
Over 1 year using the app
May 1, 2020

good and amazing still has nice options for the free plan I will be using this a lot since it works

Shiningz
Australia
About 6 hours using the app
April 30, 2020

The app is great and the customer service is excellent. Solid bang for the buck. Highly recommended!

Herald Lab
United States
About 1 hour using the app
April 28, 2020

So far we've used Firepush to build up Push Notification and SMS audiences, while also focusing on promotional campaigns for both. The results (with our KPI being our conversion rate) have been wonderful, especially in the SMS category. More recently we have started experimenting with the Abandoned Cart options, and are refining our approach. The app is fairly intuitive, and the customer support is wonderful. Like anything else, it just takes a little time to fine-tune, but overall, very happy with my experience, and looking forward to using the tools more.

Mednet Direct
United States
11 days using the app
Edited April 24, 2020

Great app. support team is amazing. Will continue to use it. Still learning. They always go the extra mile to help you. Best is getting everything in video clips so its easy to learn.

Sundari Jewellery
United Kingdom
23 days using the app
April 21, 2020

First of all the customer service is on a new level! if you ask a question, they respond in less than a minute; but the cool part is that they record their screen with their faces in it and show you step by step what you need to do! they send you a very useful link to see what to do and what not!
this app is probably the best out there!

FRESH COOLS
United States
3 months using the app
April 20, 2020

it was very good service,I solved my problem very quickly,The service help was the best for solve the problem about sms,Thank you team Firepush!

ShoppingMorning
United Kingdom
9 days using the app
Edited April 18, 2020

installed today, setup is not hard and support is very good (fast+smart) so far app looks great with fair pricing. Their support is great and makes it worth it!

trackclaws
United States
About 4 hours using the app
April 16, 2020

Great and fast service. Whenever I had a question the help center was quick to answer. Also, the app is everything it says to be.

IntegridyProducts
United States
About 1 hour using the app
April 12, 2020

It describes the app as being able to email customers who abandon their carts, and then email isn't even out yet! Mediocre, misleading app!

Veravanity
United States
6 minutes using the app
Firepush Ltd replied April 12, 2020

Hi Liam

We’re sorry that you were unable to use the Firepush emails feature at the time of your review, but we just wanted to let you know that our abandoned cart emails are now active and ready to use.

You can trigger up to three abandoned cart emails to send automatically and alter the design of your emails easily. We’re sure that if you revisit the app, you’ll see just how effective Firepush abandoned card emails are, especially when used together with web pushes and SMS messages.

We’d love to have you back as a client. We’re happy to give you free access for a limited time to try out web pushes, SMS messages and email campaigns with Firepush so you can use the app to its full potential at no cost. Just get in touch with our support team to take advantage of this offer. You won't regret it!

Kind regards,
Firepush Team

***

Dear Liam,

We have possibility to recover abandoned carts via promotional messages or automatons. We also have possibility to recover old carts.

Abandoned cart email automatons will be released next week. We already testing them and working on different templates which will skyrocket your cart recovery conversion rate.

Come back and we will give you Free access to try Web pushes, Emails and SMS messages. I am sure you will benefit from this deal a lot.

Edited April 12, 2020

What do you need when you buy any product? Customer service and I assure, you will get it here 100%.

Urban Gang Store
India
About 15 hours using the app
April 9, 2020

Incredible Support!! any problem will be solved. 200% recommendable. Great app with updates all months.

SER FIGURA | Muñecos personalizados | Figuras personalizadas
Spain
About 3 years using the app
April 9, 2020

thanks edgaras, the best app ever. download rn. its really good and will convert a lot of sales and boost your site

Vega Hush
Sweden
5 months using the app
Edited April 8, 2020

Great app, easy to use, and alot of free options for small businesses just getting started like mine. I like that it helps me stay on top of things.

ccsfluffnstuff
United States
About 1 hour using the app
Edited April 3, 2020

Very simple to set up and customer service is very fast and helpful with any questions you may have!

The Bella Jade Boutique
United States
18 days using the app
March 31, 2020

This App is AMAZING! Helps so much that you can target not only every customer but even make special sms's for one customer! Love it!

RSM Timepieces
South Africa
3 days using the app
March 26, 2020

rational and good solution is easy to install, I started using it and when I see the effects I will write a more detailed comment

Cemre Ecological Jewelry
Türkiye
About 17 hours using the app
March 25, 2020

Amazing app, SMS retarget is killing it. Also web push notifications is great way for marketing. Recommend this app 100%

Spiritelic
Lithuania
15 days using the app
Edited March 21, 2020

The app is solid, very nice features. Customer chat function is fantastic and Tom has been more than accommodating to make sure everything is legit. Highly recommend!
Edit: Support records any simple changes (if you're not too familiar with Shopify's admin) they make to your store and send it to you over the chat. So that if you need to go back and look over what they did while they have access to your store and to revert back from any changes, you have a record of it. A very nice touch of professionalism and transparency!

ShopPricedToSell
United States
19 days using the app