Flyweight AI Chatbot | AI Chat
Meets our highest standards for performance, design, and integration. Learn moreOpens in new window
- Pricing
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Free plan available. Free trial available.
- Rating
- 4.8 (107)
- Developer
- Flyweight GmbH
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NEW! Authentic AI Chatbot - Boost Sales & Support with AI Chatbot Conversations | Graph & ChatGPT
Shopify AI Chatbot: Flyweight brings a dynamic personality and product knowledge to your store. Use the power of conversational AI within our Shopify app. Use our chatbot builder to set up the chatbot in one click and deliver ChatGPT-powered, personalized support using store content with the latest ai tools. Add a Shopify chatbot to boost sales, reduce support costs and enhance the customer experience. Download our chatbot app from Shopify app store and benefit from these features.
- AI knows all your store's texts: pages, articles, products,.. (nightly refresh).
- Automatically detects the personality of your brand & can be fine-tuned.
- Fluent in English & 100+ languages | Powered by Leading Graph Tech & ChatGPT 5.2
- Chatbot based on Shopify store data and routings | GDPR & AI-Act compliant.
- Enhanced Analytics: Filter and analyze complaints, sales & support interactions.
Languages
English, German, Dutch, French, Portuguese (Brazil), Portuguese (Portugal), Italian, Spanish, Polish, and Czech
Works with
- Shopify Flow
- Shopify Admin
- Georgias
- Zendesk
Categories
Real-time messaging
Automated responses
Pricing
Try for Free
Free
Features
- Unlimited AI testing in Preview
- Initial Training & Knowledge Graph
- To activate daily refresh → Paid plan
- To set AI live → Paid plan
AI Starter
$1 / month
Additional 3,000 visitors for $10
Features
- 1,500 visitors / month
- Up to 3,000 products
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- Maximum accuracy with Knowledge Graph
- AI trained on store (nightly refresh)
- Unlimited AI chats & Brand Personality
- Unlimited routing incl. Order-Tracking
- GDPR & AI-Act compliant
7-day free trial
AI Pro
$30 / month
Additional 3,000 visitors for $8
Features
- 10,000 visitors / month
- Up to 5,000 products
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- All features from "AI Starter" plan
- Add external data: Files, Zendesk, ...
- Custom data exports
- Prioritized feature requests
- Onboarding call
7-day free trial
AI Leader
$99 / month
Exceeding 1,000 AI Answers: $25 per additional 150 AI Answers. Discounted plan for more volume available in-app.
Features
- Unlimited visitors
- Up to 10,000 products
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- Includes all features from all plans
- More products possible (1 Million+)
- Dedicated Success Manager
- Onboarding with success manager
- AI Performance / Improvement call
7-day free trial
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options
Reviews (107)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
Feedback submitted
Merchants value this app for reducing call volume and support workload, enhancing customer engagement with quick, accurate responses. It learns from store content, handling inquiries like product questions and order tracking without manual training. Customization aligns the chatbot with the brand, improving customer experience. Praised for easy installation, seamless Shopify integration, and responsive support, it's seen as a game-changer for customer support with flexible, cost-effective plans.
The app and AI is very good. But their extra fees are a bit much for me. I spend a lot on ads and making viral content, some content gets millions of views, and that traffic shows up on my site. And Flyweight gets paid if I drive traffic to my site???? It does not make sense. Honestly, even with thousands of visitors a day I'd get 2-5 AI questions so it's not like everyone was engaging with the chat. Some holidays I'll get 100K visitors a day and I see no reason to pay FlyWeight for this. I canceled and moved on. Otherwise the app worked well.
We’ve had a very positive experience so far. The setup was straightforward, the interface is clean, and the AI responses are accurate and easy to customise. It integrates well with our store and improves customer support efficiency.
Sometimes the AI is not right or at least not 100% right or talks about things the AI should not have been talking about by giving unneeded info.
Sound bad he! But actually not so, because this is a matter of fine tuning with the tools we have available and these issues amounts for a very small percentage of the chats so far.
The majority of the chats are just amazing, they blow away my mind completely, the AI is way better then me in many respects:
1. The mount of knowledge it has is going beyond mine: we sell close to everything relating to coffee and the amount of different espresso machines and grinders can be overwhelming for customer. The AI is so able to help the customer navigate through all the different models, functionality and taste wise.
2. Unlimited patience: the customers who do use the chats sometimes spend 2 hours with the chat, something I would never have the time and energy for.
I had even a customer (forward to me via email) and complained that the AI bot was far more kind then me, hehe! so yes, I am actually learning from the AI how to respond, isn't it that funny?
The quality of the AI is very much depending on the team behind it, how they are able to fine tune the AI and give the tools so I can do some fine tuning as well. In this respect I think I found to right (Flyweight) team.
Lastly: about the subscription model:
The first 2 levels (Started and Pro) are based on the amount of traffic a site is getting: Right now we use Pro. The next level is called AI leader and probably soon we move over to that level because it is not based on traffic but on the amount of AI answers it is giving: 1000 included. Yes it is USD 99 but instead of looking at it as an expensive app (not so comparaed with some competitor apps) I now start to look at it as a cheap employee from which i can learn.
and I forgot to mention: Some competitor apps link the subscription model to which and how many pages are scanned and used for the AI. For me there is no point: The AI needs to be as accurate as possible no matter what kind of subscription you are using. Flyweight is using all data from your site and even from products not on your site. This is the best solution
Support
App support provided by Flyweight GmbH.
Data access
This app needs access to the following data to work on your store. Learn why in the developer's privacy policy .
View customer data:
Sensitive data, device and activity data
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Sensitive data
Name, email address, phone number, physical address
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Device and activity data
Geolocation, IP address, browser and operating system
View staff and contributor data:
Store owner, blog contributors
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Store owner
Name, email address, phone number, physical address
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Blog contributors
Email address, IP address, browser and operating system
View and edit store data:
Products, orders, Online Store, Shopify admin
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View products
Products, collections
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Edit orders
All order history
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View Online Store
Online Store pages, theme
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View Shopify admin
Legal policies
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View other data
Locales, Shopify Markets settings
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