Flyweight AI Chatbot | AI Chat

The app and AI is very good. But their extra fees are a bit much for me. I spend a lot on ads and making viral content, some content gets millions of views, and that traffic shows up on my site. And Flyweight gets paid if I drive traffic to my site???? It does not make sense. Honestly, even with thousands of visitors a day I'd get 2-5 AI questions so it's not like everyone was engaging with the chat. Some holidays I'll get 100K visitors a day and I see no reason to pay FlyWeight for this. I canceled and moved on. Otherwise the app worked well.

We’ve had a very positive experience so far. The setup was straightforward, the interface is clean, and the AI responses are accurate and easy to customise. It integrates well with our store and improves customer support efficiency.

Sometimes the AI is not right or at least not 100% right or talks about things the AI should not have been talking about by giving unneeded info.
Sound bad he! But actually not so, because this is a matter of fine tuning with the tools we have available and these issues amounts for a very small percentage of the chats so far.
The majority of the chats are just amazing, they blow away my mind completely, the AI is way better then me in many respects:

1. The mount of knowledge it has is going beyond mine: we sell close to everything relating to coffee and the amount of different espresso machines and grinders can be overwhelming for customer. The AI is so able to help the customer navigate through all the different models, functionality and taste wise.
2. Unlimited patience: the customers who do use the chats sometimes spend 2 hours with the chat, something I would never have the time and energy for.

I had even a customer (forward to me via email) and complained that the AI bot was far more kind then me, hehe! so yes, I am actually learning from the AI how to respond, isn't it that funny?

The quality of the AI is very much depending on the team behind it, how they are able to fine tune the AI and give the tools so I can do some fine tuning as well. In this respect I think I found to right (Flyweight) team.

Lastly: about the subscription model:
The first 2 levels (Started and Pro) are based on the amount of traffic a site is getting: Right now we use Pro. The next level is called AI leader and probably soon we move over to that level because it is not based on traffic but on the amount of AI answers it is giving: 1000 included. Yes it is USD 99 but instead of looking at it as an expensive app (not so comparaed with some competitor apps) I now start to look at it as a cheap employee from which i can learn.

and I forgot to mention: Some competitor apps link the subscription model to which and how many pages are scanned and used for the AI. For me there is no point: The AI needs to be as accurate as possible no matter what kind of subscription you are using. Flyweight is using all data from your site and even from products not on your site. This is the best solution

Game changer for our CX team. We integrated Flyweight across our Shopify Plus store and the impact was immediate — faster response times, fewer tickets hitting our human agents, and customers actually getting helpful answers. The AI handles product questions, order status, and routine inquiries without feeling robotic. Setup was straightforward and the team has been responsive whenever we've needed support. If you're running a DTC brand at scale and looking to elevate your customer experience without ballooning headcount, this is it.

I installed, set up, and tested the application with hundreds of questions, including tricky ones, and I find the app really great! You don't need to train the app; it connects automatically to your store and collects all the information. I'm happy with it, and on top of that, the subscription plans are fair, allowing a new store like mine to test it without a high cost and to gradually grow for just 1 dollar per month subscription. I think it's a smart approach.

It's a great AI chat bot, does everything well, and is very smart. It understands context better than other AI bots I have tested and gives smarter answers to customers. But my only gripe is the subscription model. I don't think the impressions subscription model is a good one, it makes no sense to me. I calculated, and based on our impressions count at around (2.5K to 3.5K a day), even the $99 package is not going to cover it. We are going to be paying $200+ just to run this bot on our site. If it were a subscription model based on how many conversations a person initiates with a bot, that would have been much better for us.

I would encourage the devs to change their subscription model.

Have been looking for a bot that really engages. Have tried multiple and always find some limitations. Just discovered Flyweight and had a 45 minute meet/chat with Mathias. Showed me the full potential which is beyond expectations. You can really narrow down so the AI can concentrate on specific areas and appear when necessary. The pricing model is so good too. Plus they are still working on lots of new functionalities with Shopify Integration which are going to put them as a leader in Chatbots. Definitely recommend!

So far so good. I have tried other AI bots. This one is great. I need to help customers find product and easily track orders. DONE!

This app has genuinely transformed the way we connect with our customers. What started as a simple chat tool quickly became an essential part of how we present our brand. The level of customization is remarkable — we were able to create an assistant that feels personal, warm, and aligned with who we are as a company.

What stood out most was how seamless everything felt. The experience of shaping our assistant’s personality, tone, and appearance was surprisingly meaningful. It allowed us to bring our brand to life in a way that feels human and thoughtful, not just functional.

Our customers now receive support that is calm, professional, and reassuring — exactly the experience we hoped to deliver. This app has added a depth of connection and trust to our store that we didn’t think was possible through AI.

Truly impressed, and deeply grateful for what this tool has made possible.

After much research, I selected Flyweight for my online store. It offers the best pricing and features above their competitors.