Flyweight AI Chatbot & AI Chat
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Reviews (125)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants describe this as a high-quality, human-like support tool that handles complex, technical, and product-specific questions, product discovery, and order issues better than other bots. Setup is easy yet highly customizable, with strong multilingual support and accurate product recommendations. Many report major drops in tickets and calls, fast 24/7 responses, fair pricing, strong privacy compliance, and responsive, proactive support.
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The app and AI is very good. But their extra fees are a bit much for me. I spend a lot on ads and making viral content, some content gets millions of views, and that traffic shows up on my site. And Flyweight gets paid if I drive traffic to my site???? It does not make sense. Honestly, even with thousands of visitors a day I'd get 2-5 AI questions so it's not like everyone was engaging with the chat. Some holidays I'll get 100K visitors a day and I see no reason to pay FlyWeight for this. I canceled and moved on. Otherwise the app worked well.
Thanks for the honest feedback - it was a fair criticism, and you weren’t the only one who raised it.
We’ve since introduced pricing options based on AI interactions only, with unlimited visitors included. So no matter how much traffic your ads or viral content drive, you’re not charged for it - you only pay when the AI actually does work.
If you ever want to give it another look, we’d be happy to have you back :)
It's a great AI chat bot, does everything well, and is very smart. It understands context better than other AI bots I have tested and gives smarter answers to customers. But my only gripe is the subscription model. I don't think the impressions subscription model is a good one, it makes no sense to me. I calculated, and based on our impressions count at around (2.5K to 3.5K a day), even the $99 package is not going to cover it. We are going to be paying $200+ just to run this bot on our site. If it were a subscription model based on how many conversations a person initiates with a bot, that would have been much better for us.
I would encourage the devs to change their subscription model.
Just started to test it, looks good and the automation is pretty impressive, would be a 5-star review if I could upload conversations for training since my products are kinda tricky and cannot be generalised.
Like that the answers it gives is taken from the website. Would be greater, however, if there was also the option to be able to transfer to a live person. I'll try using this is addition to a live chat app, but I fear it will slow things down, so we will see how it goes.
Heel snel antwoord op vragen via mail, zelfs op zaterdag max 1 uur laten hadden we reeds antwoord.
Dit is echt wel leuk.
Daarnaast hebben ze ook een heel goed systeem die geen data deelt met derde partijen of de chats van jouw website gebruikt om het aanleren van andere chatbots
Seems to work well, after some days of tryout. However the number of impressions will clearly exceed the starter pack after some days, although not many chats were generated. Therefore additional money must be spent in order to cover a whole months impressions. Starter Plan for 1$ monthly will only work for very small shop with very low traffic.
Good APP , Working good
Werkt goed en overzichtelijk! fijn dat het zelf kennis ophaalt
not bad at all, pretty engaging
So far so good! Been desperately trying to find a cheap AI bot that does the job
