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We have been using the app for several months now, and we're happy with the results. We can provide our customers a bigger discount than simply offering a traditional discount code. Customer support has been very helpful thus far.
Fondue is a great alternative to codes and coupons. We're getting more full price orders with an AOV increase of 12%, plus we doubled our popup welcome series opt-in rate. We've started using fondue outside of the welcome series and are seeing early signs of success. Start with an AB test in the welcome flow and go from there. That's what we did and the data was clear that Fondue is a much better way to discount.
Wow! Install time/setup, less then a day. ROI? Instantly. I can't believe the amount of people who are not opting in to the cash back. Truly game changing.
The results were staggering. I couldn't believe people I had so many orders with a 97% deflection rate. Instant profit right to my bottom line that I was simply giving away before!
Fondue Cashback Promotions is a Great program, with amazing support!
Keep up the good work!
Actually amazing when it comes to the user experience.
Best thing about FONDUE though? the team behind it.. amazing customer service and 101/10 product!
If you're curious to test cashback, I highly recommend GetFondue.
We were hesitant at first, but the team at Fondue fully set up our first A/B test on Attentive and Klaviyo, followed up with us with results, and even created custom walkthroughs to help us take the reigns and set up further A/B tests. The results we have seen have been great so far. Cashback won in a landslide against discounts and promo code. Our AOV is a bit higher and our customers are happy.
Highly recommend giving it a try
Fondue was recommended to MTN OPS by a peer within the outdoor industry. During our initial call with their co-founder it was immediately impressed upon us that Fondue wants to be a long term partner and not simply a transactional partner.
Initial set-up and A/B testing was extremely easy with the team at Fondue taking on the majority of the load. Almost immediately the results were showing positive data driving higher conversion and full price orders.
We are now testing into more segments and audiences with Fondue. They are a great partner and I would recommend them to anyone.
I was amazed the first time when we checked this tool, and the best thing: we are really impressed with the results we got vs offering coupon codes! More email and SMS sign-ups, and more net revenue!
I was very skeptical about trying this initially since we needed to offer a higher cash back value than our initial discount. But wow, I am very glad I did. We did not see any drops in CRs while also saving quite a bit of money (not to mention AOVs went up!). I also love that we can offer gift cards to our customers to incentivize them to come back and purchase again instead of the visa cards.
Also a huge shoutout to Will and the team - they are incredibly responsive and on top of any issues or questions we've run into.
Do yourselves a favor and split test this immediately against your current % off offer - you won't regret it.