I have used this app for the last 2 years and getting anyone to respond to my tech support requests has always been a challenge but in the last 6 months many major features have broken down such as the after submit feature not showing my message, random 504 error messages after submitting, certain elements not appearing at all etc etc. This app is glitchy and does not perform correctly at all any more. The code is terrible and customer support is even worse. I have been ignored for months about major app malfunctions, I was able to get them to respond to me at some point by getting Shopify to contact them on my behalf but that only worked once, after that they ignored them too and still didn't fix my after submit issue. This has been the absolute worst app and tech support service I have used. Don't use it. It is not worth it!
DARTFROG wear europe
This app has a huge potential, but we are getting tired of answering emails from our clients who thinks that the form page is blank becouse of extreamly long loading time. Are You gonna do something about that ??
We are moving over to a new hosting this week, I am very sorry for any loading issues you or your customers may have faced. It is definitely not what we like to have happen with our apps.
I hope you can reconsider the 1 star review.
We had to give up on it because it is sooo slow. Forms would sometimes take 30 to 60 seconds to load on the page.
Hello EMF Harmony, I am sorry to hear you are experiencing issues. I would love to help you with whatever it is you are having issues with. If you could email me directly at email@example.com, I will make sure we figure this out as soon as possible.
For me, the app was totally unintuitive and unresponsive in my editor. Deleted - it's only a form builder, so should be very straight forward.
Hello Gala Wildlife, I am sorry to hear you are experiencing issues. I would love to help you with whatever it is you are having issues with. If you could email me directly at firstname.lastname@example.org, I will make sure we figure this out as soon as possible.
** UPDATE **
I would really love to make this right, reviews are the blood and soul of our business. I would very much appreciate a reply.
A response would be greatly appreciated so we can resolve this issue for you please.
Risk Assessment Express
Nice looking forms, easy to construct and an excellent price. Customer service has been quick and attentive too. There are bugs in some elements of the software such as custom address features not copying over correctly but their developers have always been keen to rectify faults. Every day's a school day, right?!
We need some wholesale forms for our business, we use Form Builder from Crucial Commerce Apps and would HIGHLY recommend it to anyone needing custom forms made.
Essence Of Nature LLC
I am so glad I found this app it was just what I needed to keep things going and now they have integrated paypal that's what I needed.
Surrey Vapes | The Best Vape Store In Surrey, BC
We use this app to make custom wholesale and affiliate forms, it works great and without issue. Installation and setup is simple. Another A+ app from Crucial Commerce!