Fraud Control

The app is useful if you take the time to understand and configure the rules correctly. Managing the messaging shown to customers when a checkout is blocked is important, as the default language is too soft for effective deterrence.

One major drawback is the lack of visibility into who is actually being blocked at checkout. All blocked users remain anonymous, so you only see aggregate counts rather than actionable detail. Greater transparency here would significantly improve the product.

Lastly, you can edit what the blocked customer sees by searching the language for "Decision rule block"

There is no option to block the whole domain from which the fraudulent transactions / abandoned fake baskets come from. In my case it's @example.com . Multiple different emails from this domain. I cannot possibly block each and every fake email address, I would like to block the whole 'example' domain. Also, there is no option to block specific names/customers.

My store is being used to test stolen credit cards. It only blocks high risk transactions. I cannot block medium risk transactions. I've had multiple chargebacks and considering shutting down my store. No help from Shopify.

A bot is using my store to test stolen credit cards. I contacted Shopify support about it and they said to install this app and it'll help to stop the attacks. Well, this app does nothing to stop the attacks from happening. I'm still getting hundreds of abandoned carts with card details and fraudulent orders are still getting through.

To access this app’s functionality, you need to open the “Rules” submenu from the left-hand navigation. Unfortunately, this submenu does not always appear and may require refreshing the browser tab.

Additionally, pinning the app to navigation can cause it to disappear entirely. If this happens, you’ll need to locate the app via search, open the (…) menu in the upper-right corner, and unpin it from navigation. After refreshing your browser and reopening the app from search, Fraud Control should reappear in the left-hand menu under Apps.

At that point, another refresh is often required before the Rules submenu becomes visible.

According to the help file, to block someone, you need to create a rule. To create you should
"1.From your Shopify admin, go to Apps > Fraud Control.
2.Click Rules.3.Click Create rule."
However, there is no "Rules" button to click. This app basically displays very general fraud information for your Shopify store, but doesn't do anything to help you control it.

really hard to use

Add a option to ban bot with one making more than x chechouts per minute. Because right now One bot making a lot of chechout and testing a lot of stealed cards.

I was a little confused by the poor reviews, but they were completely unfounded.
After installing the app, the “Fraud Control” app appears on the left in the admin menu. And right below it is Rules. So it's not a button, but a menu item. You can then create rules there.

"Rules" does not show, even after refreshing the page many times as one person suggested. This app is broken.