Fraud Control , 7 reviews
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At FIGS, we use Fraud Control as the sole source of combating against credit card, chargebacks, reseller, and other types of e-commerce fraudulent activities.
I do wish this app had more/better/more detailed functionality to better serve our growing platform.
Hey FIGS - thank you for your feedback and review. I'd love to better understand the functionality you are looking for. Please don't hesitate to connect with our authenticate chat support team to share your feedback with us at any time. -Shay, Shopify Support
I turned on this tool and it didnt block fraudulent orders, now someone opened 53 orders in 3 days and stole nearly thousands of units that will result in thousands of dollars in chargebacks!
Hi, there! Thank you for your review. The Fraud Control app creates a dashboard in your Shopify admin that displays analytics related to fraud or potential fraud on your store. In order to filter and block potentially-fraudulent orders, you'll need to enable checkout rules and/or Shopify Flow. You can find more information here (https://shopify.link/4krb).
I recommend checking out this help document (https://shopify.link/ZeAY) for tips on dealing with high risk orders and preventing fraud on your store. - Greta, Shopify Support
This doesn't let you block high risk orders from completing a checkout - it only prompts you to install a shopify Flow to cancel said order after it has already been submitted.
That being said, the checkout blocking is great, but it only lets you block orders based on customer's address, email, or IP address - making it almost entirely useless unless you know who is going to submit a fraudulent order before it happens. There isn't even an option to block customers that have previously submitted a chargeback! you have to add their email addresses manually, one at a time!
Thank you for your review! If you would like to make sure to not be charged processing fees for high risk orders you would be able to use Flow as mentioned in the review. Then set your payment capture settings to not capture the order.
Thank you for the feedback on the app as well, this helps us understand what you will need from Fraud Control in the future. - Frans, Product Manager
It literally does nothing that is new or useful. Just a dashboard, that tells you how many charge backs. Useless. I would have thought a basic template would be to block by IP, and other patterns, rather than just email address. Don't bother.
Thanks for taking the time to review the app. I understand that you would like to block orders/checkouts using Fraud Control. One method as you mentioned is using the Flow templates that are suggested. Alternatively if you click on the Rules section in the Admin side bar you will see that you can create custom rules to checkouts before they become orders using IP, billing/shipping address, email or postal code! Please let us know if you need help with setting these up!
Blocked all of our orders from exporting to shipstation. I would not install this app. It seems to be very buggy
Hey, there. Thanks for taking the time to leave us a review for the Fraud Control app. We'd love to chat with you directly so we can look into this mater for you. If possible, please connect with us through our help portal at this link: https://shopify.link/VAaY. Thanks! -Imogen, Shopify Support