Dr Free Gift, BOGO Buy X Get Y

Dr Free Gift, BOGO Buy X Get Y

Reviews (104)

Overall rating
4.7
Counts per rating level
  • 94% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting sales and reducing cart abandonment through effective free gift programs. It's praised for its ability to clear overstock by offering items as free gifts, enhancing customer choice directly in the cart. The app is user-friendly, with features like auto-loading gifts and customizable options for different regions, and supports promotional strategies such as "buy X get X" and tiered gifts based on cart values. It integrates seamlessly with Shopify themes and other apps, with no significant performance issues reported. Customer support is frequently highlighted as responsive and helpful, with support personnel like Yavor and Toby receiving special commendation for their assistance.

November 6, 2024

The Dr Free Gift is a great app. It is very easy to use and, more importantly, it increases sales! When we offer a free gift if a customer spends a certain amount we always show increased revenue. Customers want the free gifts and will spend extra to get them. This app is a must-have if you are in e-commerce. B. Fuller

Dermamedics | Naturally Simple Skincare
United States
Over 1 year using the app
Shop Doctors 🏆 replied November 7, 2024

Thank you for sharing your amazing review! We're happy that the app is working well on your shop, and please don't hesitate to reach out in the future.

October 1, 2024

I uninstalled this app - it didnt allow me to cancel - and they have been charging me monthly ever since, I tried to reinstall to cancel again and it wants to charge me again. do not reccomend - can someone from support please help

Crystal Body Drip
United States
Over 2 years using the app
Shop Doctors 🏆 replied October 3, 2024

We're sorry that your issue wasn't resolved earlier. We attempted to contact you over email several times however it doesn't look like you're receiving our emails. While the app's billing is entirely handled by Shopify (not us), we will indeed be able to help you. However, we really need you to please email us directly at support@freegiftoncartmanager.com

October 22, 2024

Very simple to use but very effective APP with great informational displays. Plus Excellent and very responsive Customer Service!

Trades of Hope
United States
3 months using the app
Shop Doctors 🏆 replied October 24, 2024

Thank you for supporting our app with your review! We hope that the app will continue to drive value for your customers and we look forward to working with you in the future.

November 3, 2024

So far a great solution for us!

Nomad CPH
Denmark
10 months using the app
Shop Doctors 🏆 replied November 5, 2024

Thank you for sharing your review! We're looking forward to supporting your shop.

August 22, 2024

Great app, easy to setup and install! Customer support was fast and responsive!

BOBA BLINKS
United States
10 months using the app
Shop Doctors 🏆 replied August 26, 2024

Thank you for posting your review! It was a pleasure for our team to assist you and we look forward to working with you in the future.

November 5, 2024

Great app! Very easy to use. I had the app up and running with gifts within 20 minutes of installation.

Hi Vis Safety US
Canada
1 day using the app
Shop Doctors 🏆 replied November 6, 2024

Thank you for your wonderful review and please don't hesitate to reach out if you run into any issues!

October 21, 2024

So far so good. Customer support is amazing. I was confused with a few things but they walked me through all of it. Amazing support.

Flawless Exercise
United States
About 8 hours using the app
Shop Doctors 🏆 replied October 23, 2024

Thank you for sharing your review! It was a pleasure for us to assist you and please don't hesitate to reach out in the future.

October 18, 2024

Strong

Kushel Towels
Germany
Almost 2 years using the app
Edited April 1, 2024

Update
They contacted and fixed the issue.
After half a month of testing, the problem has been solved and work stably, so I am willing to change my review.

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I have been using this app for several months. When I first started using it, I found that adding it to the top of side cart would cause the "check out" and "view cart" buttons to be pushed out of the screen. In this way, customers could not continue to process order, so I contacted the support staff. First time they solved the problem very professionally and told me that it needs to be added to the product section
I never edit this setting after that. But one day I found that I could no longer see the widget in the side cart. I tried several times but unable to save it after adding to product section
And yesterday, I started an Easter sale and this widget was necessary for me, so I asked support again to deal with it.
They changed my setting and added the widget on top side cart while I was sleeping, causing the customer can’t find the button to check out after add to cart! ——Because the "check out" button in side cart was pushed out of the screen!
This time period is a very important trading time for the store. It is really a very bad service!

mocpixel
China
7 months using the app
Shop Doctors 🏆 replied March 13, 2024

We are very sorry about our mistake. A junior team member was doing a routine check and despite their best intentions they reconfigured your custom-configured widget in a way that resulted in the issue that you experienced. We have taken this very seriously. We released a feature which ensured that custom-placed widgets are no longer be editable. We are improving our team's knowledge base to help new team members get up to speed faster. Finally, we re-configured the custom widget correctly so you can keep using the app. Let us know if there is anything else we can assist you with.

March 22, 2024

A great Free Gifts app! Easy to onboard, easy for a non-developer to set up and use consistently. Customers are always happy with the auto-load and it provides tools to customize the free gift for different countries. I had a question about our country set up and was able to chat with support and had solved the question in minutes. Would recommend!

Michel Germain Parfums Ltd.
Canada
6 months using the app
Shop Doctors 🏆 replied March 26, 2024

Thank you for your amazing review! We are happy that the app is meeting your needs and we look forward to working with you in the future.