BOGOS: Free gift & Buy X Get Y , 1,423 reviews
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this app for its ability to boost sales and average order value through features like free gift promotions and multiple offers. It's praised for its user-friendly interface, quick performance, and seamless Shopify integration. The responsive customer support and efficient live chat are also highly valued. Merchants find the app's compatibility with email marketing campaigns and clear offer descriptions beneficial. The notification system for new deals is also well-received.
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I used this app for months and support is great. They are super responsive and helpful on live chat, even jumping in to help me on a Sunday when they do not technically work. However, we experienced quite a few bugs so I would recommend that you test your funnel fully when deploying this app, and keep testing it as things can break. If you're using Passport International Shipping, this app will not work well with it because their cloned product variant has non-Latin characters which Passport Shipping's software does not recognize. We did not realize that international customers who had the free gift in cart were not able to check out for months, and try not to think about how much sales we've lost due to this issue. The last straw came over Labor Day weekend when the free gift randomly stopped adding to cart even though we had plenty of gifts in-stock. Orders were sent out without the gift for eligible orders and we'll likely have to re-send the free gift on our own dime again. I share these experiences not to disparage the app makers (because their support really is fantastic), but to help merchants so that they learn from our experience. If you install this app, you need to consistently stay on top of your checkout process and ensure it works smoothly. Ultimately, we had to uninstall because there were too many problems, but hopefully it works better for you and support is always there to help. If I can't find a less buggy app, I'll be back. Thanks for all your support.
What's more, BOGOS is incredibly user-friendly. Even if you're not tech-savvy, you'll have no trouble navigating the app. It's intuitive and straightforward, they understand that providing exceptional support is essential for ensuring a positive user experience, and they go above and beyond to assist their users.
The app is not flawless but the support team behind makes the biggest difference: Mina and her team are always ready to help and to sort out any issues.
BOGO App is really good. Using this from last 6 months approx. It's easy to use and the best part is their support team, they all are very quick and supportive.
Hope you are having a wonderful day moirabeautyindia,
We really appreciate your wonderfully kind review! Our entire team is over the moon right now! Thanks to your support, we will definitely keep working harder and harder to improve the features and experience for our loyal customers.
If you require any assistance at all, please contact us by live chat or email at support@secomapp.com. We are always there if you need us!
All the best!
Hannah
BOGOS - Customer Support Team.
The support is super quick and the user experience was quite simple and easy to create many different offers for sales!
Hello Customcuff,
Thank you very much for your kind and considerate thoughts on the BOGOS app. It means a lot to us, and we'll do everything we can to improve the service for our long-term customers.
If you have any further questions, please contact us at support@secomapp.com or via live chat!
Best wishes,
Hannah
BOGOS - Customer Support Team.
I like the app. It's fairly easy to use and intuitive.
I was having a problem with a promo and the customer care assistant was able to help resolve it quickly.
Greetings to you Liquid Official Store,
Your admirable review and your faith in the BOGOS app made our day! We are all pleased that we could help and satisfy you, especially Anne in our Support team.
Please feel free to get in touch with us at support@secomapp.com or through our live chat if you have any additional requests. We are always pleased to help you!
The very best,
Hannah
BOGOS - Customer Support Team
App works well and the customer service is amazing. Super responsive and eager to help. They went above and beyond what I thought they would do
Have a nice day, Knesko!
We at BOGOS are grateful for the lovely words you just left :)
This evaluation will be extremely beneficial to us as we strive for optimal customer service!
If you have any questions, please contact us via Live Chat or email at support@secomapp.com.
Looking forward to assisting you!
Hannah
BOGOS - Customer Support Team.
I have to thank both David and Louis for helping me install and get my first offer on our website today, they have both been very helpful, knowledgeable, and also patient with me. The app is now up and running and I have my first 2 offers on so let's hope it brings in some sales, I have given it a 4 star rating as there is a couple of limitations to headings and such like which David has told me they are working on that would improve the app.
Kind Regards Mick, Collared Creatures
Hello Mick!
This is Hannah from BOGOS Support team, and I just wanted to pop in and say thank you for your kind and helpful feedback about the app. David and the rest of the team have taken note of your recommendations about the headings, and we'll definitely keep that in mind as we work on improving the app. We're always striving to provide the best possible experience for our awesome customers (that's you!), so your input means a lot to us.
We're really excited to work with you on the gift campaign! If you have any further questions, please contact us via live chat or email at support@secomapp.com.
Best wishes,
Hannah
BOGOS - Customer Support Team.
I was thoroughly impressed with the quick and efficient customer service provided by this app and the support team. The user interface was easy to navigate, and the support team was knowledgeable and responsive, addressing any technical issues I encountered promptly and effectively.
That being said, I did come across one minor issue that I feel could be improved upon. It appears that the app does not offer the option to set different messages for the gift sliders, instead relying on a global message to be displayed regardless of the activated offer. This could potentially limit the ability of users to customize messages to specific gift offers.
Despite this drawback, the app's overall functionality and outstanding customer service more than make up for it. The app's team was able to address my concerns in a professional and courteous manner, making the process smooth and stress-free.
Good day Bogotestcpl,
I just want to say thank you for your kind and helpful feedback about our app. Our team has noted your recommendation about gift slider title, and we will definitely keep it in that mind as we work on improving the app. We always try our best to provide the most satisfactory support for our awesome customers, so your review means a lot to us.
If you have any questions, please contact us via our live chat or email us at support@secomapp.com. We are always ready to support our customers!
Best wishes,
Hannah
BOGOS - Customer Support Team.
Ellie & Brian have helped me solve a lot of issues today and very efficiently. I really appreciate their help!
Good day to you The Daily Grace Co.,
Our entire team really appreciates you for taking the time to provide such a nice feedback! We will definitely keep working harder to improve the features and experience for our loyal customers.
If you require any more assistance, please contact us by live chat or email at support@secomapp.com. We are always willing to assist. Our number one objective is to provide you with the finest service possible!
All the best!
Hannah
Free Gifts - Customer Support Team