Overall rating
4.9
Counts per rating level
  • 91% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its ability to boost sales and enhance customer shopping experiences through special offers and free gifts. It's praised for its seamless integration, user-friendly interface, and quick setup. The support team is noted for their responsiveness and expertise. Merchants appreciate the app's impact on increasing average order values and reducing abandoned cart rates. It's also valued for its flawless operation with numerous products, customization options, and immediate response via live chat.

September 17, 2020

Brian is very helpful and patient and answer very quickly when I contact him. Thanks so much !!!!!!!

dermalogica.fr
France
7 months using the app
August 17, 2022

Pas encore testé en ligne pour voir les résultats en terme de vente, mais le support pour l'installer et faire les adaptations est au top !

lemondedepoppy.com
Ireland
7 months using the app
Secomapp replied August 22, 2022

"Bonjour lemondedepoppy.com,

Nous apprécions vos commentaires positifs ! En ce moment, toute notre équipe est aux anges ! Nous continuerons à travailler dur pour améliorer nos produits et l'expérience de nos clients fidèles grâce à votre soutien.

Si vous avez besoin d'aide, veuillez nous contacter par chat en direct ou par e-mail à support@secomapp.com. Nous sommes toujours disponibles pour vous aider si vous en avez besoin !

Toutes mes excuses pour les erreurs de traduction, le cas échéant, car nous avons utilisé Google Translate pour le français :D

Nous espérons vous être utile!
Hannah
Cadeaux gratuits - Équipe d'assistance à la clientèle"

May 17, 2021

Their app is absolutely outstanding, helping me to get a lot of conversions and much more conversion value! Also, customer support is the best I've had to talk and discuss with! They're so friendly and so professional! Best app and best customer service here! Many thanks to Trix and Brian who helped me through my inquiries, you two are the best! :)

Made with Diamonds
United States
7 months using the app
Secomapp replied May 18, 2021

Good day to you Made with Diamonds,

Thank you so much for leaving us so awesome a review! Our team, especially Brian and Trix, will be really excited to read this. With your precious feedback, it motivates us to keep on improving the app and develop better features for our customers!

If you need further support, we will always be waiting for you at live chat or support@secomapp.com. Your satisfaction is always our highest priority!

Best regards,
Rio
Free Gifts - Customer Support Team.

March 24, 2022

I've been using this app for a while and like it. I recently had a small issue and I was given help immediately and very quickly complete with screenshots!

Kung Fu Merch
United States
7 months using the app
Secomapp replied March 25, 2022

Good day, Kung Fu Merch

We are very happy and thankful for your amazing review of our services! That note will definitely help us on our way to achieving perfect customer support!

If you ever need anything feels free to reach us over LiveChat and our support@secomapp.com email!

Really appreciate you :)
Ellie
Customer Support Team - Free Gifts

May 26, 2022

I was so excited when I saw the customer service, they are like my friend. they did really a great job. I will recommend this great plugin.

Ambi Skincare
United States
7 months using the app
Secomapp replied May 31, 2022

Good day, Ambi Skincare.

Thank you so much for your kind words! Our entire team is overjoyed right now! We will continue to work hard to improve the features and experience for our loyal customers as a result of your support.

If you need help, please contact us via live chat or by email at support@secomapp.com. We will be available whenever you require us!

Best wishes,
Dave
Free Gifts - Customer Support Team

Edited February 13, 2017

I wish to update my review. After installed this app for 2 months, I feel that this is a very useful apps.

Another thing I wish to mention is their excellent and extensive customer support. I have issue at my checkout, I though is the free gift apps cause the issue, I ask for their help, they found out that the issue is cause by another apps, although the apps is not belong to Secomapp, but they are willing to help me solve the problem. I impress of the service. I feel they are really care for their customers. Not many developers will provide their service to this extent.

I really appreciate their help. Impressed by their service. Excellent!

Venust Jewelry
Singapore
7 months using the app
Edited November 30, 2021

「〇〇を買ったら□□がもらえる」等で使用しました。条件もいろいろなことを設定できます。例えば、「特定の商品を含む△△円以上」や「特定のコレクションで△△円以上」等で設定できます。
また、開発者の対応が早くとても助かりました。
いつもありがとうございます!

fgj-prod
Japan
7 months using the app
Secomapp replied August 27, 2021

Hi fgj-prod,

Our team is so grateful to have you with us and it's our honor to support you. Although we have received your wonderful feedback, we acknowledge that there are some points we need to improve in order to make our precious merchants fully satisfied.

If you need any assistance from us, please contact our team via the live chat or email us at support@secomapp. We are all looking forward to having a chance to support you!

Best regards,
Martin
Free Gifts - Customer Support Team.

September 27, 2022

great app! They have a developer who can assist you with the code editing. The CS team is great also! Great thx to Anne!

velowavebike
Hong Kong SAR
7 months using the app
Secomapp replied September 28, 2022

Greetings, velowavebike!

We here at Free Gifts love the great vibes you're sending our way:D
Anne is ecstatic to learn that you are pleased with her assistance!
Our staff will continue to strive for greater excellence in order to improve our service!

Please contact us by Livechat or email at support@secomapp.com if you require assistance.

We're thrilled to have you among us!
Hannah
Free Gifts - Customer Support Team

December 21, 2016

Great Customer Support. I ask for help and they respond right away.
Great App!

Benemoon
United States
7 months using the app
April 27, 2021

Trix was so helpful and a delight to talk with. She was quick to respond to all of my questions and offered to help in anyway.

babelash-dev
United States
7 months using the app
Secomapp replied April 27, 2021

Good day to you babelash-dev,

We are so excited to know that our app and services could satisfy you! Thanks to your support, we would definitely work harder to develop better features for our precious customers!

Should you need our further assistance, we are always willing to give you a hand via our live chat or email support@secomapp.com.

Best regards,
Trix
Free Gifts - Customer Support Team.