BOGOS.io Free Gift Buy X Get Y

BOGOS.io Free Gift Buy X Get Y

Reviews (2,253)

Overall rating
4.9
Counts per rating level
  • 92% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its effective BOGO promotions, which boost sales and customer engagement. It features a user-friendly interface and seamless Shopify integration, allowing easy setup and management of customized promotions. The app is reliable, and the customer support, including staff like Mina, Anne, and David, is exceptional, with availability on weekends and holidays.

May 26, 2022

I was so excited when I saw the customer service, they are like my friend. they did really a great job. I will recommend this great plugin.

Ambi Skincare
United States
Over 2 years using the app
Secomapp replied May 31, 2022

Good day, Ambi Skincare.

Thank you so much for your kind words! Our entire team is overjoyed right now! We will continue to work hard to improve the features and experience for our loyal customers as a result of your support.

If you need help, please contact us via live chat or by email at support@secomapp.com. We will be available whenever you require us!

Best wishes,
Dave
Free Gifts - Customer Support Team

August 6, 2021

Excellent support team, quick to reply (with Live Chat). Customised my offer for me no problems at all.

Conscious Chocolate
United Kingdom
Over 2 years using the app
Secomapp replied August 10, 2021

Dear Conscious Chocolate,

How lovely a customer you are! We are grateful that you trust Free Gifts app and let us accompany you in your business. Thanks to your support, we would work tirelessly to improve Free Gifts app.

May you need further assistance, please contact us via our live chat or email us at support@secomapp.com. We always appreciate you!

Best regards,
Alex
Free Gifts - Customer Support Team.

November 21, 2017

Really Nice,
The customer service is amazing, Brian Lee was my operator and he helped us in any aspect, really fast and professional

I really recommend this extension

Eloisebeauty
United Kingdom
Over 2 years using the app
March 13, 2023

Had a small issue with the setup and the team was able to get to fixed immediately. Shout out to Anne and Louis that assisted with service recovery. Appreciate it! - Janice

escentials.com
Singapore
Over 2 years using the app
Secomapp replied March 22, 2023

Good day escentials.com,

Thank you so much for your thoughtful words on BOGOS. Our agents Anne and Louis are even happier to know that you are satisfied with their support! Your comment means a lot to the team and we'll do all we can to enhance the service for our long-term clients.

If you still have questions, feel free to reach out to us at support@secomapp.com or via live chat. We're always happy to help out if you need it!

Best regards,
Hannah
BOGOS - Customer Support Team.

Edited June 14, 2019

Works well so far! The customer service team was very helpful as well when I was confused about making a free gift work.

Purus Labs
United States
Over 2 years using the app
Edited July 30, 2018

Good and speedy support. App is good and useful to create complex free gift mechanics.

Robinsons Staging
Singapore
Over 2 years using the app
June 2, 2022

David & Louis were very helpful and knowledgeable. They managed to fix my issue for me and even gave me tips to manage our store.

Bloom Connect SG
Singapore
Over 2 years using the app
Secomapp replied June 2, 2022

Have a fantastic day, Bloom Connect SG!

The Free Gifts customer service staff is grateful for your kindness and love.
David and Louis are very happy about the excellent feedback we've received:D

If you have any questions, please contact us by LiveChat or email at support@secomapp.com.

I'm delighted we're collaborating!
Lucas
Free Gifts - Customer Support Team

July 2, 2021

I asked the customer support team to hide the free gift from customer page. The team and development team were so perfect, especially Robert and Brian were so nice. They resolved the issue so quickly.
This app is good but the customer support team is more good!

ROMANTIC CROWN
Japan
Over 2 years using the app
Secomapp replied July 6, 2021

Dear ROMANTIC CROWN,

It's so great to have you with us and we can't be any happier to have satisfied you with our app and services! Robert and Brian would be happy to read your feedback. Thanks to your support, we will certainly work harder to improve our Free Gifts app.

Should you need our support, please do not hesitate to drop us a message via live chat or email support@secomapp.com.

Best regards,
Martin
Free Gifts - Customer Support Team.

Edited April 18, 2017

We are very happy with the app as it fulfills our need and mainly i am very thankful to the support team, they are very helpful. I absolutely recommend them. cheers !!

The Gluten Free Meal Co
Australia
Over 2 years using the app
August 10, 2020

Free Gifts is a wonderful app. It does exactly what is claimed and provides the perfect solution to our needs. It takes some work to get set up the way you want. Our site is built on custom code so we don't allow app developer access but Lea and Louis - the support team - were very helpful in offering solutions. The .css file was easy to understand and customize to match the appearance of our site. We had to make very few changes to the .liquid file to meet our needs. The app easily handles the 12+ levels of cart totals we have which include more than 60 free gifts. Output to our order forms is also completely compliant with our needs. Thank you Lea and Louis! Well done!

CustomShirt1.com
United States
Over 2 years using the app