BOGOS.io Free Gift Buy X Get Y

BOGOS.io Free Gift Buy X Get Y

Reviews (2,368)

Overall rating
4.9
Counts per rating level
  • 92% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting sales with its easy-to-set-up Buy-One-Get-One offers and customizable discount features. It's praised for its user-friendly interface, seamless Shopify integration, and reliable performance. The real-time analytics are particularly valued for tracking promotional success. Customer support is noted for its responsiveness and effectiveness, even during weekends and holidays, enhancing the overall user experience.

November 29, 2018

Great customer service. Helped me out on black friday weekend and made sure there was no issues! highly recommend

RIPNDIP
United States
Over 2 years using the app
July 10, 2023

Very handy intuitive app with a responsive support team. A great solution for setting up promo campaigns.

The 7 Virtues Beauty Inc.
Canada
Over 2 years using the app
Secomapp replied August 14, 2023

Hi The 7 Virtues Beauty Inc,

We are so glad that our team has been able to support you promptly. Thank you so much for leaving us a wonderful review so that we can work tirelessly to improve our app even more.

May you have any further requests, please contact us via our livechat or email us at support@secomapp.com. We are always ready to serve you!

Best regards,
Hannah
BOGOS - Customer Support Team.

May 26, 2022

I was so excited when I saw the customer service, they are like my friend. they did really a great job. I will recommend this great plugin.

Ambi Skincare
United States
Over 2 years using the app
Secomapp replied May 31, 2022

Good day, Ambi Skincare.

Thank you so much for your kind words! Our entire team is overjoyed right now! We will continue to work hard to improve the features and experience for our loyal customers as a result of your support.

If you need help, please contact us via live chat or by email at support@secomapp.com. We will be available whenever you require us!

Best wishes,
Dave
Free Gifts - Customer Support Team

August 6, 2021

Excellent support team, quick to reply (with Live Chat). Customised my offer for me no problems at all.

Conscious Chocolate
United Kingdom
Over 2 years using the app
Secomapp replied August 10, 2021

Dear Conscious Chocolate,

How lovely a customer you are! We are grateful that you trust Free Gifts app and let us accompany you in your business. Thanks to your support, we would work tirelessly to improve Free Gifts app.

May you need further assistance, please contact us via our live chat or email us at support@secomapp.com. We always appreciate you!

Best regards,
Alex
Free Gifts - Customer Support Team.

November 21, 2017

Really Nice,
The customer service is amazing, Brian Lee was my operator and he helped us in any aspect, really fast and professional

I really recommend this extension

Eloisebeauty
United Kingdom
Over 2 years using the app
March 13, 2023

Had a small issue with the setup and the team was able to get to fixed immediately. Shout out to Anne and Louis that assisted with service recovery. Appreciate it! - Janice

escentials.com
Singapore
Over 2 years using the app
Secomapp replied March 22, 2023

Good day escentials.com,

Thank you so much for your thoughtful words on BOGOS. Our agents Anne and Louis are even happier to know that you are satisfied with their support! Your comment means a lot to the team and we'll do all we can to enhance the service for our long-term clients.

If you still have questions, feel free to reach out to us at support@secomapp.com or via live chat. We're always happy to help out if you need it!

Best regards,
Hannah
BOGOS - Customer Support Team.

Edited June 14, 2019

Works well so far! The customer service team was very helpful as well when I was confused about making a free gift work.

Purus Labs
United States
Over 2 years using the app
Edited July 30, 2018

Good and speedy support. App is good and useful to create complex free gift mechanics.

Robinsons Staging
Singapore
Over 2 years using the app
June 2, 2022

David & Louis were very helpful and knowledgeable. They managed to fix my issue for me and even gave me tips to manage our store.

Bloom Connect SG
Singapore
Over 2 years using the app
Secomapp replied June 2, 2022

Have a fantastic day, Bloom Connect SG!

The Free Gifts customer service staff is grateful for your kindness and love.
David and Louis are very happy about the excellent feedback we've received:D

If you have any questions, please contact us by LiveChat or email at support@secomapp.com.

I'm delighted we're collaborating!
Lucas
Free Gifts - Customer Support Team

July 2, 2021

I asked the customer support team to hide the free gift from customer page. The team and development team were so perfect, especially Robert and Brian were so nice. They resolved the issue so quickly.
This app is good but the customer support team is more good!

ROMANTIC CROWN
Japan
Over 2 years using the app
Secomapp replied July 6, 2021

Dear ROMANTIC CROWN,

It's so great to have you with us and we can't be any happier to have satisfied you with our app and services! Robert and Brian would be happy to read your feedback. Thanks to your support, we will certainly work harder to improve our Free Gifts app.

Should you need our support, please do not hesitate to drop us a message via live chat or email support@secomapp.com.

Best regards,
Martin
Free Gifts - Customer Support Team.