Reviews (1,870)

Overall rating
4.9
Counts per rating level
  • 91% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its ability to increase sales and improve customer shopping experiences through 'buy one, get one' offers and URL parameter conditions. They find it user-friendly, efficient, and compatible with other apps and email marketing campaigns. Despite being pricier, merchants believe the cost is justified by the time saved, added functionality, and quality support, particularly the effective live chat feature.

May 18, 2023

Great support! Their team work is really good. Despite of time differences, somebody was always there to chat with me and helped me. They solved the issue I had quickly and explained it to me the way I could understand. Even tho there is some things that I wish I could do with this app (I wanted to change the free gift item title so that it's clear to customers that it's free gift), I am comfortable to keep using this app and very satisfied with their customer service.

maeda-en
United States
13 days using the app
Secomapp replied May 22, 2023

Dear maeda-en ,

Our team is super thrilled to read your awesome feedback. It's so great to have you with us and we can't be any happier to have satisfied you with our app and services! Thanks to your support, we will certainly work harder to improve our app.

Should you need our support, please do not hesitate to drop us a message via live chat or email support@secomapp.com.

Best regards,
Hannah
BOGOS - Customer Support Team.

May 25, 2022

top app fonctionne très bien , user friendly , simple a comprendre par le client , et elle a aucun bug merci aussi pour leurs support très réactif

Small Boss
France
13 days using the app
Secomapp replied May 31, 2022

Bonjour Small Boss.

Merci beaucoup pour tes mots gentils! Toute notre équipe est ravie en ce moment ! Nous continuerons à travailler dur pour améliorer les fonctionnalités et l'expérience de nos clients fidèles grâce à votre soutien.

Si vous avez besoin d'aide, veuillez nous contacter via le chat en direct ou par e-mail à support@secomapp.com. Nous serons disponibles chaque fois que vous aurez besoin de nous !
Notre équipe utilise un outil de traduction donc désolé s'il y a une faute d'orthographe :D

Meilleurs vœux,
Ryan
Free Gifts - Équipe d'assistance à la clientèle

May 4, 2018

works great and excellent and quick support!

Tailorvintage
United States
13 days using the app
December 3, 2018

This is quite an awesome app, especially so when the tech team is highly responsive, allowing most of the app to be customisable to your specific needs. Louis Tong was incredible - thank you for all your help and lightning speed response and efficiency. It worked great for my store. Thanks guys!

Gabi The Label
Singapore
13 days using the app
October 20, 2023

Phenomenal support

Brevanta
Portugal
4 days using the app
February 9, 2017

Great app with really brilliant support. I've used this app across 4 different sites now and will keep coming back. Thank you.

Bare Bones 2
Australia
13 days using the app
December 18, 2015

Fantastic support, up and running quickly and I didn't even have to mess up my code a few times to get it right like other apps... seems to be doing the job and looks very professional. Highly recommend.

Biddle And Bop
United States
13 days using the app
November 22, 2018

Fantastic app for setting up gift offers on your Shopify store. Very intuitive setup. Not overly complicated, but still gives you enough customization options. Would like to see an option to add a drop down selector for variants of a product set as a gift. Currently each variant will be shown individually which can make the gift list long.

From Gadgets To Gizmos
United States
13 days using the app
November 26, 2020

Have installed on two Shopify stores. Great support and works great. Lots of options for price thresholds, product thresholds, etc.

BeautyBLVD
United Kingdom
13 days using the app
Secomapp replied December 3, 2020

Thank you for your review and and using our app on multiple stores! We're happy to know that you are having a great experience with our app.

Edited December 1, 2018

First, it was a bit hard to install, but Peter (from Secomapp) was really support and friendly by installing it for our store. Now, everything working great! Highly recommend

Nikki
Vietnam
13 days using the app