BOGOS.io Free Gift Buy X Get Y

BOGOS.io Free Gift Buy X Get Y

Reviews (2,506)

Overall rating
4.9
Counts per rating level
  • 93% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting sales and enhancing customer experiences with promotions like Buy-One-Get-One. It features a user-friendly interface, easy setup, and seamless Shopify integration. The real-time analytics and automated processes support various sales strategies, while the responsive customer support team provides personalized assistance. Merchants appreciate its reliability and compatibility with store themes.

Edited November 20, 2020

Worst experience ever. Installed the app but didn't work. Asked for help and there was no response until a review was given and they responded. Did some customisation work on my theme without backup and broke some codes, resulting in carousel, menu and cart issues which affected our store conversions for a week. These issues were not brought to light until Secomapp highlighted to me, claiming that they stumbled upon these issues but they're gonna fix it out of goodwill if the neg review is removed. Review was removed but errors are still not fixed. Secomapp suggest I get a dev to fix the errors. Out of desperation, we have no choice but to back date the theme that's two versions before since Secomapp didn't back up the last theme version. There's also no clear instructions on uninstallation despite asking for it on 12 Nov. Horrible experience. Use this app at your own risk.

Good Dog People™
Singapore
9 days using the app
Secomapp replied November 20, 2020


10:08 PM

Hi admin,
We're sorry for the unhappy experience you have encountered. We had backed up your theme on our local before we installed the app on Nov 12. Could you please check the emails we sent so that we can investigate the root cause and fix the issue for you?
Thanks,

November 23, 2023

Mina Was brilliant! i received super help from her. Nice app!

Gattinoni
Italy
About 7 hours using the app
Edited November 20, 2017

So they add another promotion code on the cart to input the code and then there is ANOTHER one at checkout both do not accept the same discounts only one works for secomapp and one works for shopify. It is very confusing for customers to have two places to put promotions. It doesn't work easily. The people working in their customer service are rude and foreign. The customer service does not get back to you quickly. All this app did for me was cause me a huge headache. Save yourself the headache and get an app that actually works and is recommended by shopify!

I called and spoke to a shopify rep and he recommended automatic discount app and it works with shopify so you don't have two different promotion codes in two different pages.

Static Threads
United States
8 days using the app
Secomapp replied July 15, 2019

Sorry for your unhappy experiences. We have removed the promotion box from the app to avoid any confusion for customers. Our working time is from 8.30 am -6 pm, from Mon- Sat Noon (GMT +7). All mail requests sent within the time period will be checked and responded ASAP. Thank you!

October 3, 2019

Secomapp knows their business. I have a couple of their Applications now and they work exactly as advertised. I love the Free Gifts App. It has a lot of depth which is so beneficial to one's needs. It's very user-friendly and aesthetically pleasing. Thank you, guys! I highly recommend this App.

Shape-it
South Africa
About 7 hours using the app
October 5, 2017

The developers have been terrible. They pulled my most important item from my site and were completely incapable of getting this app to function properly on my website. They spent over a week leading me on that they could fix this and my item is still not on my site. Be careful with them. you never know what you will get and giving them access to your site opens you up to their mistakes.

Buddy Brew Coffee
United States
8 days using the app
Secomapp replied July 15, 2019

Thank you for the review. Sorry for the trouble you had faced in the past but we have already improved our application to run properly on your site. Please don't hesitate to get in touch with our team at support@secomapp.com, we will gladly take care of your needs.

November 27, 2020

great app. very prompt support. this app requires some simple edits to your liquid files..ours wasnt quite as standard. opened a ticket and they went in and set it up completely free.

Edgevale
United States
7 days using the app
Secomapp replied December 3, 2020

Thank you! I really appreciate your review. We are continuously striving to serve you better.

January 8, 2018

I wasn't able to execute the free gift experience that I wanted, and when I requested specific help regarding the deal I wanted to build, the person helping me responded with generic information and created a generic deal rather than assist me on what I was asking for help with. Probably useful for very simple deals, but I deleted the app and wasn't able to use it for my deal. Not my favorite.

Leafly
United States
8 days using the app
May 1, 2023

Very quick and easy set up. I had a small issue with my cart(I believe caused by the theme being used, not the BOGOS app) and their support team took care of it very quickly.

Unique eCigs
United States
About 6 hours using the app
Secomapp replied May 4, 2023

Hi Unique eCigs,

It's so great to have you with us and we can't be any happier to have satisfied you with our app and services! Thanks to your support, we will certainly work harder to improve our app.

Should you need our support, please do not hesitate to drop us a message via live chat or email support@secomapp.com.

Best regards,
Hannah
BOGOS - Customer Support Team.

January 5, 2024

After testing out different apps for hours with no luck, I was able to get our discount offer launched in a matter of minutes - all while chatting personally with Daniel. He was able to customize exactly what we needed and launch with zero issues. I am so glad that we found this app. I'm sure we will be utilizing the live chat function as we gear up for our site launch. Thank you so much to this team for your quick response willingness to customize each offer.

Milestone Resources
United States
About 5 hours using the app
November 22, 2023

Mina, the customer support, deserves every bit of her five-star rating for her invaluable assistance in resolving free coupon code issues in my Shopify store. Her prompt and effective solutions turned what could have been a frustrating experience into a seamless interaction. Mina's expertise not only saved the day but also left me with a positive impression of the support services provided. Five stars well-deserved for Mina's outstanding help!

Brothers Innovation
India
About 5 hours using the app