Overall rating
4.9
Counts per rating level
  • 91% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its unique features, user-friendly interface, and seamless Shopify integration. It's praised for boosting sales through free gifts and additional product offers, and increasing average order value. Merchants appreciate the time-saving setup, compatibility with apps like PageFly, and responsive support team. The app's customization options, automatic BOGO offers, and ability to separate discounted and free items are also well-received. Despite the team being based in Vietnam, they ensure availability during US-friendly hours for live chat support.

September 10, 2023

Customer support from 1 to 10 was a 10. Mina the person that was helping, solved an issue that I was having for 2 days in 10 minutes. I can't really ask for a better customer service than this. 5 Stars all the way!

Seasonly Finds
Portugal
About 1 month using the app
November 10, 2023

MUITO BOM

Eleshe
Brazil
About 2 months using the app
May 16, 2023

Got 1st class customer support and they helped us fix our issues very fast. The app is very easy to use as well. :)

Diversitywear.dk
Denmark
10 months using the app
Secomapp replied May 16, 2023

Greetings Diversitywear.dk,

It is always a pleasure to serve you, and our team members are so happy to make you feel satisfied with our service. With your feedback, we can make even more progress on our Free Gifts app development.

If you need help, please contact our support team by live chat or email at support@secomapp.com. The possibility to serve you excites us greatly!

Much appreciated,
Hannah
Free Gifts - Customer Support Team.

May 15, 2023

The app it good - support are very helpful and quick!
Robert and Mikie were helping me fast and made all adjustments I asked for.

But it will be nice to have more options inside the app - like changing size of the pop-up, and add custom description.
In this case I will not interrupt support and will do everything by myself.

Goldbergh
Netherlands
20 days using the app
Secomapp replied May 16, 2023

Goldbergh, have a wonderful day!

Your compassion and affection are greatly appreciated by the Free Gifts customer support staff.
We are overjoyed to have gotten such positive feedback, and Robert and Mikie are the happiest of us all. Your review is a motivation for us to work harder in order to improve our app.

Please contact us via LiveChat or email at support@secomapp.com if you have any questions.

I'm delighted we're working together!
Hannah
Free Gifts - Customer Support Team

November 20, 2023

10/10 Recommend! I tried 2 other apps before this one, and they both had quirky problems. This app works perfectly, and when I had questions, Mina from customer service instantly replied to help me! Excellent functionality and top notch customer service!

MIXOLOGIE
United States
23 minutes using the app
November 5, 2023

I can't express how grateful I am for the overwhelming support I received from Mina while setting up my Shopify review app. Mina went above and beyond to ensure that everything was set up properly, and her assistance was nothing short of exceptional. Her patience and expertise made the entire process a breeze, and I couldn't be happier with the results. Mina's dedication and willingness to help truly made the difference. Five stars are simply not enough to reflect the quality of service I received. Thank you, Mina, for your outstanding support!

My Store
United States
About 1 hour using the app
October 28, 2023

Really great App, we needed a free gift app, which automatically puts a gift to cart and also works with our affiliates code!

This apps works like we want, also the support team is super fast and answer in under 1 minute!

Big
recommendation

hpn-store.de
Germany
About 2 hours using the app
June 9, 2023

The customer service of this plugin is very patient and very kind. The service of their team is exceptionally good and I am very satisfied. Highly recommend this plugin to everyone!

retro stage-German
United States
12 months using the app
Secomapp replied July 2, 2023

Good day to you retro stage-German,

We are overjoyed and grateful for your positive comments about our services! That note will undoubtedly help us in our pursuit of exceptional customer service!

If you have any questions, please contact us via LiveChat or email at support@secomapp.com.

Best wishes!
Hannah
BOGOS - Customer Support Team

September 27, 2023

Excellent, and the service staff is very friendly.

羅技 Logi 網路旗艦店
Taiwan
Over 1 year using the app
August 16, 2023

Found this app and had two questions and they were extremely fast and understood what I needed help with. Great support!

Bumpboxx
United States
About 1 month using the app