Overall rating
4.9
Counts per rating level
  • 91% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its ability to boost sales and enhance customer shopping experiences through special offers and free gifts. It's praised for its seamless integration, user-friendly interface, and quick setup. The support team is noted for their responsiveness and expertise. Merchants appreciate the app's impact on increasing average order values and reducing abandoned cart rates. It's also valued for its flawless operation with numerous products, customization options, and immediate response via live chat.

March 11, 2019

Very usefull application. They also offer great customer service and they answer quickly to customer support.

Super-Dry Systems
Canada
About 5 years using the app
February 13, 2018

Super prompt effective service. Unbelievable actually. We needed something done urgently. I messaged them and they set the app up in no time. Then they offered to set the first urgent promotion up for us because I didn't have any time to learn my way around. 5 star service! Thanks Secomapp!

Face Halo
United States
About 5 years using the app
Edited October 18, 2018

This is a very good and solid app. Whenever we had issues, the customer support team has been quick and phenomenal. Nicolas was quick to help address any issues we've came across while changing through multiple themes. He made the whole experience seamless, easy and super quick. Also, due to some complications with another App that we are also currently running (Bold Product Options), Nicolas was able to help make everything compatible with some clever editing! Highly recommended!

MR2 Heaven
United States
About 5 years using the app
Edited May 27, 2021

The support is fantastic and Brian and Trix have personally worked with us to style the free gifts app in the cart to match our theme, and support on other questions. This support wasn't charged and I am very impressed with his responsiveness. Every time we've had a question or a query a member of the team has helped us out very quickly. Great app and does the job it is designed to very well.

Evolvebeauty
United Kingdom
About 5 years using the app
March 11, 2022

Really useful app for BOGO and has the best customer service out of any app we have used. Cannot rate it high enough.

Orion Cooker
United States
Almost 5 years using the app
Secomapp replied March 13, 2022

Good day, Orion Cooker!

By putting your faith in the Free Gifts app and giving it a five-star rating, you made our day! Our entire team is overjoyed that we were able to help and delight you!

Please contact us at support@secomapp.com if you have any more questions or concerns. We're here to assist you whenever you need us!

All the best!
Dave
Customer Support Team - Free Gifts

December 29, 2015

Support is always fast and good, they install everything for you and make sure their app is compatible with your OTHER apps -- not all app suppliers would do this. Price reasonable and functions are useful, they also customize the display of their functions to suit your theme at no extra cost. We have used it for almost a year now and no major problems so far and bugs are always fixed in no time.

Cellbone Hong Kong
Hong Kong SAR
Almost 5 years using the app
Edited March 6, 2024

A great app for promotions, to increase basket value and increase conversion. Easy install and great support from Anne and Brian who were really happy to customise elements to match our theme too and ensure everything working as expected. Support was extra fast too.

More Than Just a Gift | Narborough Hall
United Kingdom
Almost 5 years using the app
September 22, 2019

This app made a massive difference to how our cart operates in the best possible way. Customers really like to see the extra items physically in their cart and though the interface is a little clunky, the app is super powerful and can do anything we’ve wanted so far, very pleased!

Great White North VC
Canada
Almost 5 years using the app
March 17, 2023

Super speedy response/help with support! Have had nothing but a great experience with this app! :)
Would recommend!

Scribble Prints Co.
United States
Over 4 years using the app
Secomapp replied March 22, 2023

Dear Scribble Prints Co.,

Our team is super thrilled to read your awesome feedback. It's so great to have you with us and we can't be any happier to have satisfied you with our app and services! Thanks to your support, we will certainly work harder to improve our BOGOS app.

Should you need our support, please do not hesitate to drop us a message via live chat or email support@secomapp.com.

Best regards,
Hannah
BOGOS - Customer Support Team.

June 19, 2020

I have used this app for more than 4 years and we get so much ROI from this one app - it is great. I also really like and appreciate their fast and responsive customer service. Their team have made many customization to app for us.

DERMA E
United States
Over 4 years using the app