Overall rating
4.9
Counts per rating level
  • 91% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its ability to boost sales and enhance customer shopping experiences through special offers and free gifts. It's praised for its seamless integration, user-friendly interface, and quick setup. The support team is noted for their responsiveness and expertise. Merchants appreciate the app's impact on increasing average order values and reducing abandoned cart rates. It's also valued for its flawless operation with numerous products, customization options, and immediate response via live chat.

June 15, 2017

Great APP, easy to use, and great customer service.

Talika Asia Pacific
Hong Kong SAR
Almost 4 years using the app
November 9, 2020

This app is amazing, and the customer service is incredible. They replied quickly and fixed all problems I had in no time

GLAM42
Israel
Almost 4 years using the app
Secomapp replied November 12, 2020

Thank you for your words. We are always devoted to offering the best service and help every shop owner from start to success. Have a nice day!

October 26, 2018

Best app out there for offering free gifts as it simply is the most versatile. Their support team is there to help you out whenever you need it, great service.

Dedicated Europe
Netherlands
Almost 4 years using the app
February 26, 2018

Great app with an awesome support staff. Have helped me implement some custom changes.

For promotions where there is more than one gift choice, I'm hoping they can implement automatically adding a default gift if the customer proceeds to checkout without choosing a gift. That would complete an already great app.

Gentil
Australia
Almost 4 years using the app
July 17, 2019

This app has been wonderful! The support is top notch and always quick to respond and help me with any questions I've had! Thanks!

Gigi and Max
United States
Almost 4 years using the app
February 7, 2022

Good software and Great support by Anne. They fix most of the issues you report immediately. Would highly recommend

Supplement Warehouse
Australia
Almost 4 years using the app
Secomapp replied February 7, 2022

Good day to you Supplement Warehouse!

Thank you so much for such a kind review! When Anne sees your review, she will be overjoyed. The more you help us, the harder we'll strive to improve our products and services.

You'll always bring us happiness! At any moment, you may get in touch with our support team by live chat or email at support@secomapp.com. We can't wait to hear from you!

Best wishes to you!
Trix
Free Gifts - Customer Support Team

Edited August 31, 2018

Works great right out of the box and the liquid update for site code was FREE and fast! Makes the free gift and add on experience much smoother for the customer.

Updating this review - Installed a new theme and the free gifts team added the required liquid code to my new theme for free and in a very timely manner. Support here is great and the product works well.

Ronnie Coleman Signature Series
United States
Almost 4 years using the app
Edited February 28, 2023

I am amazed by the app features and more specifically support team are really great. In our new theme, we want fee gift to be added in the side cart via AJAX and they fixed in no time. Especially thank you Anne and Brian.

Super Sleeper Pro
Australia
Almost 4 years using the app
Secomapp replied May 14, 2021

Dear Super Sleeper Pro,

I can't express in words how grateful we are to have a chance to support a patient and warm-hearted customer like you! Trix will definitely be happy to hear that. Our team will work tirelessly to develop new features and improve our support quality.

Don't hesitate to drop us a message via live chat or email address support@secomapp.com. We are always willing to assist you!

Cheers,
Robert
Free Gifts - Customer Support Team.

Edited April 27, 2023

Great app, super easy to use and has amazing customer service. The options to present and auto add to cart is super smooth.

TEAMLTD
Canada
Over 3 years using the app
September 5, 2022

Great customer support. The team is always very responsive and always willing to help! On top of that, they are all very kind. I recommend using this app.

The Nue Co.
United States
Over 3 years using the app
Secomapp replied September 12, 2022

Dear The Nue Co.,

This is Free Gifts - Customer Support Team. Thank you so much for your compliment on the Free Gifts. Your support means the world to us and it would encourage Free Gifts Team to work tirelessly to improve the features for our valued customers.

If you have any further requests, please feel free to contact us via our livechat or email us at support@secomapp.com. We are always ready to serve!

Best regards,
Hannah
Free Gifts - Customer Support Team.