Overall rating
4.9
Counts per rating level
  • 91% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its ability to boost sales and enhance customer shopping experiences through special offers and free gifts. It's praised for its seamless integration, user-friendly interface, and quick setup. The support team is noted for their responsiveness and expertise. Merchants appreciate the app's impact on increasing average order values and reducing abandoned cart rates. It's also valued for its flawless operation with numerous products, customization options, and immediate response via live chat.

October 28, 2020

We use this app quite often to have free items added to the cart automatically and have rarely had any issues with it. If we do, support is quick to jump in to help or fix anything that arises!

NassifMD Dermaceuticals™
United States
Over 2 years using the app
Edited July 6, 2021

We recently updated our theme and Robert and Louis we're able to sort out or issues within just a few minutes. Great support!

Lace Laboratory
Sweden
Over 2 years using the app
March 30, 2021

A good app to offer free gifts with different conditions. The support from the developers is also quick to iron out any issues and develop features to optimise them further. I would recommend this app for anyone looking at going a step forward from the Buy X Get Y native setup on Shopify

Casinetto
United Arab Emirates
Over 2 years using the app
Secomapp replied March 30, 2021

Dear Casinetto,

You make our day with your awesome review! We really appreciate your support to Free Gifts app and feel so motivated by a lovely customer like you. Our team will work tirelessly to develop more interesting features.

If you need any further support, please feel free to send us a message via live chat or support@secomapp.com.

Best regards,
Trix
Free Gifts - Customer Support Team.

November 9, 2021

Robert and Louis are perfect support teams. I wanted to customize the application, their support was so fast and perfect.
I recommend you to use this application.

Mardi Mercredi
Japan
Over 2 years using the app
Secomapp replied November 9, 2021

Good day Mardi Mercredi,

You made our day with your trust in Free Gifts app and your awesome review! Robert and Louis would be happy to know that you are satisfied with our app and support team!

If you have any further requests, please feel free to contact us via our live chat or email us at support@secomapp.com. We always appreciate you!

Best regards,
Richard
Free Gifts - Customer Support Team.

September 20, 2016

Very easy to use. Very helpful. Team members can quickly solve customer's questions.

Fire Vogue
United States
Over 2 years using the app
Edited September 10, 2021

works perfectly as promised - must have app for all shopify stores to increase AOV's - great support!

Almo Wear
India
Over 2 years using the app
Secomapp replied April 5, 2021

Dear Almo Wear,

We are so grateful for your trust in our Free Gifts app and feel so excited that we could make you satisfied with our services. Thanks to your support, we will work tirelessly to improve our app even more.

Should you have any further questions, please feel free to get back to us via our live chat or email us at support@secomapp.com

Best regards,
Trix
Free Gifts - Customer Support Team.

Edited December 18, 2019

une tres bonnes application, tres facile a comprendre et les clients sont tres satisfait,

je le recommender a tout le monde

Sensations Plus
Canada
Over 2 years using the app
Edited October 25, 2023

Really great and responsive customer service. Resolved the issue within 10 minutes of asking. Would highly recommend this app.

True Grace
United Kingdom
Over 2 years using the app
Secomapp replied June 29, 2021

Good day True Grace,

We are so proud that our app and support team can satisfy you! Your trust and wonderful feedback motivated us to keep on developing the app and providing better services to our customers.

If you have any further questions, please feel free to leave us a message via live chat or an email to support@secomapp.com. We are always ready to support you!

Best regards,
Alex
Free Gifts - Customer Support Team.

Edited October 5, 2018

Great support! App has great flexibility and you can even apply deals to only certain variants, very helpful.

Backdrop
United States
Over 2 years using the app
Edited June 1, 2023

Very happy with this application! It meets all my needs, and I recommend it. Another very positive point is the support team! Special mention to Anne and Brian, who are very responsive.

Osée
France
Over 2 years using the app
Secomapp replied March 11, 2021

Thanks for leaving us a review! Our team is definitely so grateful to see your review!