Overall rating
4.9
Counts per rating level
  • 91% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its ability to boost sales and enhance customer shopping experiences through special offers and free gifts. It's praised for its seamless integration, user-friendly interface, and quick setup. The support team is noted for their responsiveness and expertise. Merchants appreciate the app's impact on increasing average order values and reducing abandoned cart rates. It's also valued for its flawless operation with numerous products, customization options, and immediate response via live chat.

November 12, 2022

Anne, Brian and Robert are amazing super quick n adjusting things even on weekends. Best customer support!

NOURISHED3
Germany
Almost 2 years using the app
Secomapp replied November 14, 2022

NOURISHED3, hopy you enjoy your wonderful day!

The Free Gifts customer support staff appreciates your generosity and love. Especially Anne, Brian and Robert - they are thrilled to know that you are satisfied with their assistance!

Please get in touch with us by LiveChat or email at support@secomapp.com if you have any questions.

We are delighted to be working with you.
Hannah
Free Gifts - Customer Support Team

Edited July 22, 2021

Awesome app, use it all the time for custom offers and deals in my shop. Especially for free digital download ebooks with orders over xx amount. Support is fantastic as well, totally killing it with both service level and response times!

Rawnice
Sweden
Almost 2 years using the app
Secomapp replied July 22, 2021

Dear Rawnice,

Thank you so much for your awesome feedback on our app and support! We could not be happier that we can accompany you and could assist you promptly. Thanks to your precious support, we are encouraged to work harder on improving Free Gifts app.

If you need further support, we will always be ready to give you a hand via our live chat or support@secomapp.com!

Best regards,
Rio
Free Gifts - Customer Support Team.

Edited May 17, 2017

Just installed but 100% happy with this app so far, runs seamlessly on our store and support is awesome. We needed some little tweaks done and they were done quickly and well.

We do loads of promotions so this app saves a lot of time and makes life very easy for our customers.

Toyuniverse
Australia
Almost 2 years using the app
December 14, 2020

I really do love this app. It's easy to use and great customer service from the support team. Highly recommend.

Nirvana Life Meals
Australia
Almost 2 years using the app
Secomapp replied December 15, 2020

Thank you so much for your 5-star review! We're happy to know that you're having a great experience with our app.

September 8, 2021

Louis and Trix were great in helping me resolve my App issue in a quick fashion. communication was great too.

Above The Collar
Australia
Almost 2 years using the app
Secomapp replied September 9, 2021

Nice day to you Above The Collar,

Thank you so much for leaving so awesome a review! Louis and Trix would be really excited to read your awesome review. With your precious support, our team would definitely try harder to provide better features and also better services.

You are always our pride and joy! Please feel free to reach us anytime via live chat or email support@secomapp.com as we always welcome you!

All the best,
Sam
Free Gifts - Customer Support Team.

April 12, 2017

Great app! Excellent support! I'm really impressed with the speed of the replied I'm getting! Louis keeps an eye on the app on our website to make sure it's all going great! Who does that? So pleased! Thank you guys!

Horse And Pony Direct
United Kingdom
Almost 2 years using the app
October 22, 2019

You cannot go wrong with the Free Gifts App and especially with the team behind it. The app works great and if you need any support Brian and Stephen are always available. Brian even helps me to fix a theme issue not related with their app in 5 min. Top service!

Wacaco
Hong Kong SAR
Almost 2 years using the app
March 30, 2021

The app was great , customer no need to add the free gift into the cart. It's automatically added free gift when the orders meet condition. The support team ( John Nguyen , Robert, Brian) very helpful to fixed the issue.

TRAPO® Car Mat Malaysia
Malaysia
Almost 2 years using the app
Secomapp replied March 30, 2021

Hi TRAPO® Car Mat Malaysia,

It's so great our Free Gifts app and support team could satisfy you! We would definitely put effort into developing more stunning features for our precious customers.

Should you have any questions, we are just one message away via the live chat or support@secomapp.com

Best regards,
Trix
Free Gifts - Customer Support Team.

Edited March 3, 2017

Easy to use. Smooth setup and great support. Highly recommend.

The Wanderers
Australia
Almost 2 years using the app
September 2, 2021

Robert and Louis of the development team is perfect! I asked to customize the application and then they were so kind and fast to solve my problem. I recommend you guys to give some gifts to your customers.

87MM
Japan
Almost 2 years using the app
Secomapp replied September 6, 2021

Hi 87MM,

Thank you so much for your awesome review! Robert and Louis would be excited when reading this. Thanks to your trust in our Free Gifts app, we would work harder to develop new features and improve our support team to assist you better in your business.

We are just one message away via live chat or email address support@secomapp.com. Your satisfaction is always our pride and joy!

Best regards,
Sam
Free Gifts - Customer Support Team.