Overall rating
4.9
Counts per rating level
  • 91% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its ability to boost sales and enhance customer shopping experiences through special offers and free gifts. It's praised for its seamless integration, user-friendly interface, and quick setup. The support team is noted for their responsiveness and expertise. Merchants appreciate the app's impact on increasing average order values and reducing abandoned cart rates. It's also valued for its flawless operation with numerous products, customization options, and immediate response via live chat.

Edited August 14, 2016

Great App and outstanding support! Any issues are assisted immediately and even followed up. Nicolas helped us with initial set up within 24 hours and answers any queries in a timely and very helpful manner all for free. Highly recommend based on the support alone, but the App is great too!

She Lion
Australia
Over 1 year using the app
May 13, 2021

I have been using this app for about a year. Great app for those requiring free gifts to be added automatically into your cart. The support was superb. Trix, the one who helped me to optimize some of the loopholes, was patient in teaching me how to do it. They also optimize the auto-refreshing rate on the cart page which helps to improve on the page speed. Definitely recommend anyone who needs to add free gifts to improve conversions and AOV.

Moving Steps
Singapore
Over 1 year using the app
Secomapp replied May 14, 2021

Hi Moving Steps,

You made our day with your kindness and your awesome review. We are so grateful to have you with us and we could not be happier to have your trust and satisfaction! With the support from our precious customers, we would definitely work harder to improve our app and support.

Should you need any further assistance, please feel free to contact us via our live chat or email us at support@secomapp.com. We always appreciate you!

Best regards,
Sam
Free Gifts - Customer Support Team.

March 20, 2018

This app works exactly how we need it to. Installation was extremely quick and easy! The support team is very helpful and quick to respond. Nothing negative to say about our experience with Free Gifts by Secomapp!

Rustic Marlin
United States
Over 1 year using the app
November 18, 2017

Great app! Easy too use with great CS!

Evve Milano
United States
Over 1 year using the app
April 5, 2023

This app does exactly what we need it for. Adds gifts to the cart based on conditions and also gives people options of gifts.

As well as this, the customer service is some of the best I have dealt with, also friendly, knowledgable and happy to help!

Leachs
United Kingdom
Over 1 year using the app
Secomapp replied April 7, 2023

Good day Leachs!

We are all so proud that our support can make you feel satisfied! Your trust and wonderful feedback motivated us to keep on developing the app and providing better services to our customers.

If you have any further questions, please feel free to leave us a message via live chat or an email to support@secomapp.com. We are always ready to support you!

Best regards,
Hannah
BOGOS - Customer Support Team.

July 30, 2018

Great support, Thanks Lea for on-time help and the app is exactly what I needed.

Dmg Cases
India
Over 1 year using the app
May 18, 2021

Had an issue with the shopping cart so contacted customer services and they sorted it out in minutes. Good service.

BBCo Headwear
United Kingdom
Over 1 year using the app
Secomapp replied May 18, 2021

Dear BBCo Headwear,

Our team are so happy that we were able to support you promptly! With your trust, we are encouraged to work harder on improving our app and support team!

Please reach us anytime via live chat or email us at support@secomapp.com for any issues and concerns. We are always willing to assist you!

Cheers,
Richard
Free Gifts - Customer Support Team.

July 4, 2022

Awesome and immediate support. There are very detailed settings to let you pick, like auto gift product added, same product with different variants picks and so on. Recommended.

telic-tw
Taiwan
Over 1 year using the app
Secomapp replied July 10, 2022

Hello telic-tw,

We are ecstatic and grateful for your compliments on our services! That note will undoubtedly aid us in our efforts to provide outstanding customer service!

Please contact us via LiveChat or email at support@secomapp.com if you have any questions.

Best to you,
Clay
Free Gifts - Customer Support Team

June 3, 2022

Very good app and also quick and good customer serivce, thank you for this app, it has given us much more sales <3

Saaren Taika Shop
Finland
Over 1 year using the app
Secomapp replied June 3, 2022

Good day, Saaren Taika Shop!

We appreciate your positive feedback! Right now, our entire crew is ecstatic! We will continue to work hard to improve our products and experience for our loyal customers as a result of your support.

If you want assistance, please contact us by live chat or email at support@secomapp.com. We are always available to help you if you need it!

We hope to be able to assist you!
Amber
Free Gifts - Customer Support Team

Edited October 11, 2017

The app is really good, and does everything we need for our store. But the best is the support. The support team helped us install the app correctly, and they've responded quickly to every question and request we've had.
I only wished that there was a way not to accumulate gifts and discounts codes, but apparently Shopify doesn't let third party apps manage the discount codes... Other that that, it's perfect!

The Green Beauty Concept
Portugal
Over 1 year using the app