Overall rating
Counts per rating level
  • 88% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its ability to enhance sales and customer engagement through enticing free gift promotions. Its user-friendly interface allows for multiple offers and seamless integration with Shopify. Features like URL parameter conditions are effectively used in email marketing. The support team is noted for their prompt responses and issue resolution. The app is also commended for its quick loading times and responsiveness.

November 23, 2018

I am pretty happy about this app, and the customer service ! Louis has been awesome with me. Now I will check if this app is able to convert my customers !

13 days using the app
June 29, 2017

App was great. It was really the only one that could do exactly what I wanted. I found it to be a bit expensive considering that in shopify you have to buy apps pretty much for everything and I did get an enormous amount of feedback request emails.

Dominican Republic
13 days using the app
October 12, 2022

The app on first hand does seem not too aesthetically pleasing nor matching to our theme (Palo Alto 2.0). However, the support team was very helpful and made sure to customize the app to our aesthetic needs.
They were indeed also very helpful in setting up our gift offers correctly to ensure it works as intended. A future wish from our side for the last star, is to have a more user friendly platform to customize the pop ups. I am aware it can be done with coding, however it would be very helpful to have a preview screen on the same page (or pop up preview window) to see how it will look like when you customize it. The ideal solution would be a platform to customize your pop-ups without coding needed from the customers side, where you have customization options to play with. This will make it more approachable and preferable for various shops with certain aesthetic needs.

12 days using the app
Secomapp replied October 18, 2022


I'm Hannah from Free Gifts - Customer Support Team. Thank you for giving us an awesome review!

We hope to improve the Free Gifts features in the future to help you enjoy our app even more. Your feedback would inspire us to work harder and contribute to the prosper of your business. If you have any questions about the app, please contact us via live chat or email at support@secomapp.com. We are always eager to assist you. :)

Best regards
Free Gifts - Customer Support Team.

September 3, 2018

Awesome app, but expensive. Fast response from the support team.

11 days using the app
January 17, 2020

Overall was great. Managed to set up the promotion for free gifts. Unfortunately, we find it hard to set up without technical support from the staff through email.

11 days using the app
December 7, 2015

It started out rough with the communication but they go above and beyond in ensuring the job gets done quickly. It's better than the other app as customer service is key and this app and the co-owner kept consistent communication! Hands Down on customer appreciation and resolving issues.

Blk Blu
United States
10 days using the app
September 23, 2018

This app could have been useful in our campaign however we had a few issues with the "spend $___ get something free" linking up to our oberlo product and then to our aliexpress product order, thus resulting in the customer not getting a shipping confirmation. Could be an amazing app if there is more specific setup instructions to avoid issues like this. I just want to say that the staff are super attentive and quick to respond to any issues/needs and do there best to assist. Thanks!

Willow & Nest
8 days using the app
November 27, 2020

great app. very prompt support. this app requires some simple edits to your liquid files..ours wasnt quite as standard. opened a ticket and they went in and set it up completely free.

United States
7 days using the app
Secomapp replied December 3, 2020

Thank you! I really appreciate your review. We are continuously striving to serve you better.

June 22, 2021

Membres du support très réactifs en cas de besoin, disponible et travaillent efficacement. je recommande !

5 days using the app
Secomapp replied June 22, 2021

Dear SOSkin,

We are grateful to have you with us and it's our honor to serve you. Although we have received your wonderful review, we acknowledge that there are some points we need to improve in order to make our customers fully satisfied.

If you need any assistance from us, please contact our team via the live chat or email us at support@secomapp.com. We are all looking forward to having a chance to support you further and get you fully satisfied.

Best regards,
Free Gifts - Customer Support Team.

November 5, 2018

App appears to have certain customization issues, however with Peters help I was able to settle all those issues. FIND PETER

5 days using the app