Overall rating
4.9
Counts per rating level
  • 91% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its ability to boost sales and enhance customer shopping experiences through special offers and free gifts. It's praised for its seamless integration, user-friendly interface, and quick setup. The support team is noted for their responsiveness and expertise. Merchants appreciate the app's impact on increasing average order values and reducing abandoned cart rates. It's also valued for its flawless operation with numerous products, customization options, and immediate response via live chat.

March 13, 2018

Perfect and very quick support. The app works fantastic.

Certgate
Germany
10 months using the app
Edited January 2, 2019

Very good app.
We did some beautiful customisations, here you can check the result for the "BUY 2 GET 1 FREE" offer ! www.cachecam.fr
Nice support, quick answers!

Update : Was a very nice experience, good and reactive support !

Cache Cam
France
10 months using the app
November 21, 2022

App is very good and easy to use for adding free gifts.The best customer support!
David and Robert were very helpful!

IJDI.NET
United States
10 months using the app
Secomapp replied November 22, 2022

Good day to you IJDI.NET,

You made our day with your trust in Free Gifts app and your awesome review! Our team, especially David and Robert, is all happy to know that we could support and satisfy you!

If you have any further requests, please feel free to contact us via our live chat or email us at support@secomapp.com. We are always happy to assist you!

Best regards,
Hannah
Free Gifts - Customer Support Team.

July 4, 2022

App was great, does what it claims to do. Very user-friendly. Attended by David, his chat support was responsive and solve my issue within a short amount of time.

escentials.com.my
Malaysia
10 months using the app
Secomapp replied July 10, 2022

Greetings, escentials.com.my,

We here at Free Gifts love the great vibes you're sending our way:D
David is ecstatic to learn that you are pleased with their assistance!
Our staff will continue to strive for greater excellence in order to improve our service!

Please contact us by Livechat or email at support@secomapp.com if you require assistance.

We're thrilled to have you among us!
Steven
Free Gifts - Customer Support Team

Edited November 24, 2022

I had a great experience with Brian, Anne and David. They all helped me customise my theme for the free gift promotion for our Black Friday Sale. I am super happy with their quick service! David in particular has helped us with a lot of our promotion offerings during the Black Friday Sale. Everything I thought that was not possible, David made it possible for our store to run multiple promotions at the same time. I highly recommend this app!

Unicorn Superfoods
Australia
10 months using the app
Secomapp replied November 17, 2022

Good day to you Unicorn Superfoods,

Thanks a ton for your wonderful feedback! Our team, especially Brian and Anne, is so happy to know that we could assist you promptly. Your precious support would definitely motivate us to work harder to improve our app and our support team.

May you need any further assistance, please feel free to drop us a message via live chat or email us at support@secomapp.com. It's always our pleasure to accompany you.

All the best,
Hannah
Free Gifts - Customer Support Team.

October 14, 2021

We like the appand recomended it. After long research we finaly find an easy and well working one for free gift. And Robert is great as support. He helps me to solve one strange crisis that we have with our products page even it was late at night. Thank you!

Ameissy
Bulgaria
10 months using the app
Secomapp replied October 15, 2021

Hi Ameissy,

Thank you so much for leaving so awesome a review! Robert would really be happy to know that you are satisfied with our app and support team!

If you have any further requests, please feel free to contact us via our live chat or email us at support@secomapp.com. We always appreciate you!

Best regards,
Sam
Free Gifts - Customer Support Team.

Edited October 5, 2018

Great app! Very easy to use and the customer service (Brian) has been great. We have already seen many customers using this new feature. We would definitely recommend using this app to boost revenue with free gift offers.

MISHIBOX
United States
10 months using the app
Edited July 29, 2019

The Free Gifts app was a huge driver of our holiday success with how it allowed us to execute on our gift with purchase strategy. Love the app. Very effective. Thank you
**update 2019- We updated our theme and now the app looks completely seamless. Worth every penny. Also customer service is super helpful and fast.

Flagandanthemdevelopment
United States
10 months using the app
August 6, 2022

Very impressed with the product and the customer service is extremely swift! It is a really good to be able to offer a free gift with purchase, cheaper than a monetary discount and is a lovely suprise and delight for customers

Beauty & Seoul
United Kingdom
10 months using the app
Secomapp replied August 10, 2022

Good day Beauty & Seoul,

We are all so proud that our app and support can make you feel satisfied! Your trust and wonderful feedback motivated us to keep on developing the app and providing better services to our customers.

If you have any further questions, please feel free to leave us a message via live chat or an email at support@secomapp.com. We are always ready to support you!

Best regards,
Robert
Free Gifts - Customer Support Team.

Edited March 17, 2023

App works pretty good! We tested a lot of stuff before and it always was a pain. Since we have BOGOS we run minor promotions all the time. Like: get a free Towel, if you buy for more than 40€. Best of all is the support team. It might be, that you need to reconfigure some code on your theme. But this is no problem at all. The team is super responsive and helps you solve any kind of problem.

Mabyen Baby
Germany
10 months using the app
Secomapp replied March 22, 2023

Dear Mabyen Baby,

We can't express in words how grateful we are to have a chance to support a patient and warm-hearted customer like you! Our team will work tirelessly to develop new features and improve our support quality so you can have even better experience with your gift promotions!

Don't hesitate to drop us a message via live chat or email address support@secomapp.com. We are always willing to assist you!

Cheers,
Hannah
BOGOS - Customer Support Team.