Overall rating
4.9
Counts per rating level
  • 91% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its ability to boost sales and enhance customer shopping experiences through special offers and free gifts. It's praised for its seamless integration, user-friendly interface, and quick setup. The support team is noted for their responsiveness and expertise. Merchants appreciate the app's impact on increasing average order values and reducing abandoned cart rates. It's also valued for its flawless operation with numerous products, customization options, and immediate response via live chat.

January 5, 2023

This app gives me all the variations our store requires and the instan support have resolved any issues promptly to ensure smooth installation and instant launches. A must for any store!

PCASkin
United Kingdom
10 months using the app
Secomapp replied January 6, 2023

Dear PCASkin,

Thank you for taking the time to write such a great response! We will surely continue to endeavor to improve our loyal clients' features and experience.

If you require any extra assistance, please contact us by live chat or email at support@secomapp.com. We are always willing to assist. Our number one priority is to offer you the best service possible!

Best regards!
Hannah
Free Gifts - Customer Support Team

November 15, 2019

It's the only one I could get to work on my site! All the other apps wouldn't function correctly or they would interfere with other apps.

JENSEN BROS. Off-Road
United States
10 months using the app
August 10, 2021

customer service (Trix) is really helpful and professional and solved my query easily and professionally

Veinz
United Arab Emirates
10 months using the app
Secomapp replied August 12, 2021

Hi Veinz,

Thank you so much for leaving so awesome a review! Trix would be happy to know that you are satisfied with our app and support team!

If you have any further requests, please feel free to contact us via our live chat or email us at support@secomapp.com. We always appreciate you!

Best regards,
Martin
Free Gifts - Customer Support Team.

March 22, 2018

Very helpful support and quick too. Thank you so much.

Fox Moon
United Kingdom
9 months using the app
May 11, 2019

The only app of its kind, it enables creative ways of creating unique offers that are directly related to the value that the customer perceives. It's fast and reliable, even when having several configurations active. Highly recommended!

Naturēa
Mexico
9 months using the app
Edited August 18, 2016

We are always trying to give our customers awesome deals and special promos. Free Gifts helped us install offers to our site that Shopify does not have the option for. They installed the app in less than 24hrs for free. Their customer support is great, whenever I've had any questions or problems they have responded quickly and Nicholas has fixed any issues we've had very swiftly!
Highly recommend it!

Freeyourmane 2
United States
9 months using the app
December 16, 2016

Great app for running promos. We have tried a few and this works the best as the items are applied automatically to a customers cart rather than using a popup.

Fantastic support as well.

Chubbymealworms Us
United States
9 months using the app
Edited September 26, 2018

We do consistent giveaways to increase the perceived value to our customers which is crucial to our business. We have tried multiple apps that promised to do what they said they could but always ran into one issue or limitations and could never find a clear solution. We finally came across the Free Gifts app by Secomapp and the app works perfect not to mention the unbelievable customer service that helped us through every step of the way. We would highly suggest anyone that is looking for a free gift option to give this one a try!!!

Dedicated Brand USA, LLC
United States
9 months using the app
July 19, 2021

I really like this app very much! Trix, Louis, and the rest of the team have been really helpful and responsive to our queries and request. I would really recommend it to anyone out there if you're looking for a free gift app, this would be the best app option out there. Thank you team!

Bottoms Lab AU
Singapore
9 months using the app
Secomapp replied July 20, 2021

Dear Bottoms Lab AU,

Thank you so much for leaving us such awesome review! Our team, especially Trix and Louis, will be really excited to read this. With your precious feedback, it motivates us to keep on improving the app and develop better features for our customers!

If you need further support, we will always be waiting for you at live chat or support@secomapp.com. We are always willing to give you a hand!

Best regards,
Cameron
Free Gifts - Customer Support Team.

Edited August 30, 2021

Trix is a really helpful customer service guide! She is quick to respond and very helpful for different queries. The app is also really helpful as it serves different options for us to give free gifts to our customers!

Bottomslab Global
Singapore
9 months using the app
Secomapp replied September 1, 2021

Hi Bottomslab Global,

Thank you so much for leaving so awesome a review! Trix would be happy to know that you are satisfied with our app and support team!

If you have any further requests, please feel free to contact us via our live chat or email us at support@secomapp.com. We always appreciate you!

Best regards,
Rio
Free Gifts - Customer Support Team.