Overall rating
4.9
Counts per rating level
  • 91% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its ability to boost sales and enhance customer shopping experiences through special offers and free gifts. It's praised for its seamless integration, user-friendly interface, and quick setup. The support team is noted for their responsiveness and expertise. Merchants appreciate the app's impact on increasing average order values and reducing abandoned cart rates. It's also valued for its flawless operation with numerous products, customization options, and immediate response via live chat.

October 5, 2022

Top quality service with a gift app that WORKS! Cannot say enough good things about these app developers and this product. David and Ellie were exceptional in getting us set up correctly form the start and were super quick to get their team iron out a few teething issues (in minutes). Highly recommend this app for its functionality and dependability. Having such dedicated customer service is like a safety net. Well worth the investment.

TruBeef Organic
United States
9 months using the app
Secomapp replied October 13, 2022

Hello TruBeef Organic!

We appreciate you taking the time to offer such well-thought-out feedback. For our devoted consumers, we will surely keep striving to enhance the features and experience. David and Ellie are grateful for your review and are delighted to be of assistance.

Please get in touch with us via live chat or email at support@secomapp.com if you need any more help. We are always ready to help. Our major objective is to give you the finest service we can!

Best wishes!
Hannah
Free Gifts - Customer Service Team

September 14, 2018

Brian, who helped me install the app, was really helpful in not only assisting with the installation, but went above and beyond to help troubleshoot a minor problem I had. I realize that this is outside of his scope, so am really grateful for his support.

Mungugu
United States
9 months using the app
November 11, 2022

Perfect app for our black friday sales! Customer service was outstanding even after hours. 5 stars all the way!!

MwCustoms Inc.
United States
9 months using the app
Secomapp replied November 14, 2022

Dear MwCustoms Inc.,

Thank you so much for leaving us an awesome review! Your precious feedback motivates us to keep on improving the app and our support team.

If you need any assistance from us, please contact our team via live chat or email us at support@secomapp. We are all looking forward to having a chance to support you!

Best regards,
Hannah
Free Gifts - Customer Support Team.

August 12, 2022

Great service and very fast response, especially David, helped me a lot to set up the APP, highly recommended!

Ocare Health&Beauty
New Zealand
9 months using the app
Secomapp replied August 15, 2022

Hello there Ocare Health&Beauty!

Thank you so much for taking the time to write such an amazing review! David is going to be ecstatic to read your wonderful evaluation. If you continue to support us, our team will work even harder to develop new products and services.

We'll always look forward to seeing you! Please contact us at support@secomapp.com at any time via live chat or email. We eagerly await your call!

Best regards.
Hannah
Free Gifts - Customer Support Team.

Edited November 25, 2022

This app is extremely useful for setting up different offers for our store. The customer service and support is top notch and they are always available when you need help! Definitely would recommend this app to anyone using Shopify!

The Good Patch
United States
9 months using the app
Secomapp replied August 10, 2022

Good day to you The Good Patch!

Thank you so much for taking the time to leave such a wonderful review! Our team will work even harder to develop new products and services if you continue to support us.

We'll always be happy to see you! Please contact us at any time via live chat or email at support@secomapp.com. We are eagerly awaiting your call!

Best regards,
Daniel
Free Gifts - Customer Support Team.

February 4, 2022

The app works great for us and offers lots of different configuration options. We were able to realize multiple special offers with it already successfully. The support is also super quick and helpful and has never let us down (even at very unusual times :D). Explicit recommendation!

GAMERS ONLY Test
Germany
8 months using the app
Secomapp replied February 7, 2022

Hey there GAMERS ONLY Test,

Thanks for taking the time to leave such a kind review! Our development team is motivated to keep improving the app thanks to your valuable comments!

Contact us by live chat or email at support@secomapp.com if you need any extra help. We're always happy to help. Providing you with the best possible service is always our top priority!

We wish you the best!
Kyle
Free Gifts - Customer Support Team

October 26, 2018

For order packing, we need every item to appear on the order sheet with a corresponding barcode, and needed a way to automatically add custom inserts and stickers to all of our shipments. This may not be the typical use-case scenario for the Free Gifts app, but it was a simple and highly recommended way to do it without paying for expensive custom programming. The app works just as we hoped, and the tech support from Secomapp has been great. 5 stars!

Made Man Nutrition
United States
8 months using the app
July 18, 2022

L'application est très facile à utiliser et le service client très réactif et très sympathique je recommande !

Label K
Belgium
8 months using the app
Secomapp replied July 19, 2022

Bonjour Label K,

Nous apprécions vos commentaires positifs ! En ce moment, toute notre équipe est aux anges ! Nous continuerons à travailler dur pour améliorer nos produits et l'expérience de nos clients fidèles grâce à votre soutien.

Si vous avez besoin d'aide, veuillez nous contacter par chat en direct ou par e-mail à support@secomapp.com. Nous sommes toujours disponibles pour vous aider si vous en avez besoin !

Toutes mes excuses pour les erreurs de traduction, le cas échéant, car nous avons utilisé Google Translate pour le français :D

Nous espérons vous être utile!
Élie
Cadeaux gratuits - Équipe d'assistance à la clientèle

October 22, 2020

This app has been really easy to install and works a treat! It automatically adds our free offer to the cart which is exactly what we needed. Support has been incredibly responsive and helpful as well - very much appreciated!

The Base Collective
Australia
8 months using the app
December 12, 2019

It`s a very powerful app and does an excellent job providing free gifts to my customers and boost sales. I do not have much data yet to share, though, but the start looks very promising. However, it is a challenge to install it, especially if you are not a tech guy or don't have much time.

But Peter from secomapp tech support is a simply incredible, very helpful, kind, and friendly guy. He installed the app very quickly and help me with some modifications. Awesome job!

TwinnyTube™
Slovenia
8 months using the app