Overall rating
4.9
Counts per rating level
  • 91% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its ability to boost sales and enhance customer shopping experiences through special offers and free gifts. It's praised for its seamless integration, user-friendly interface, and quick setup. The support team is noted for their responsiveness and expertise. Merchants appreciate the app's impact on increasing average order values and reducing abandoned cart rates. It's also valued for its flawless operation with numerous products, customization options, and immediate response via live chat.

July 31, 2018

He provides excellent support whenever needed . Quick response and almost turns up with a solution or work around . Thanks Nicolas.

Slidebelts
United States
6 months using the app
March 8, 2022

Really useful app for free gifts and has the best customer service out of any app we have used. Cannot rate it highly enough

WellEasy
United Kingdom
6 months using the app
Secomapp replied March 11, 2022

Good day, WellEasy!

Thank you so much for your thoughtful and kind comments about the Free Gifts app. It means a lot to us, and we'll do everything we can to make our long-term clients' experience better.

Please contact us at support@secomapp.com or via live chat if you have any more queries. If you need assistance, we're always glad to help!

Best wishes,
Angie
Free Gifts - Customer Support Team.

June 23, 2023

Seems expensive at first but after one or two purchases earned from the apps features you make it back and then some. We've had these hoodies sitting on the shelves for months and a couple weeks after adding through the app with a discount at checkout we sold out of them! Customer service has been awesome. They always respond quickly and informed. We had one issue with another app interfering with the this one and they contacted the developers and found a solution quickly. We have a lot a lot of products on our store and this is a great way to push slow moving items. I recommend it. One thing is make sure you check out the settings in the app when you start, a lot of the problems I initially had were easily fixed within the apps setting. Customer service was great and patient directing me on these features!

Salty Savage
United States
5 months using the app
Secomapp replied July 2, 2023

Hello Salty Savage,

We are grateful for your wonderful review! Our entire team is ecstatic right now! As a consequence of your support, we will continue to work hard to improve the products and experience for our loyal customers.

Please contact us via live chat or email at support@secomapp.com if you require assistance. If you require our assistance, we are always available!

We hope to be of assistance to you!
Hannah
BOGOS - Customer Support Team

August 2, 2019

This app is really fun and adds a lot to my store. I had some issues and the developers were quick to solve them. Offering gifts to your customers makes them feel appreciated and might just bring them back again and again. I would highly recommend this app!

The Glacier Co
United States
6 months using the app
April 4, 2023

Very good and effective app. Thanks to the customer service staff for their patience in explaining and adjusting

4FunGift
China
6 months using the app
Secomapp replied April 7, 2023

Hello 4FunGift,

Thank you so much for taking the time to write such a kind review! Thanks to your useful feedback, our development team is inspired to keep improving the software!

If you require any additional assistance, please contact us by live chat or email at support@secomapp.com. We're always willing to assist. Our first priority is always to provide you with the best possible service!

We wish you the very best!
Hannah
BOGOS - Customer Support Team

July 15, 2022

Amazing app, working seamlessly and does exactly what it is supposed to do, also the support team is great and very helpful.

Fiery Cosmetix
Israel
6 months using the app
Secomapp replied July 19, 2022

Thank you kindly, Fiery Cosmetix!

We were ecstatic to hear such good feedback!
We now have even more drive to improve our services in the next days as a result of your efforts:D

If you need help, please contact us by Live Chat or by email at support@secomapp.com.

Have a fantastic day!
Shannon
Free Gifts - Customer Service Team

April 26, 2022

This app has been really helpful in offering samples at checkout to our customers, thus improving customer experience and conversion. The team are always super helpful and quick with any questions and queries that pop up.

Bondi Sands Europe
United Kingdom
6 months using the app
Secomapp replied April 26, 2022

Hello Bondi Sands Europe,

We at Free Gifts appreciate the kind compliments you just left :D
This review will be immensely helpful to us as we seek to provide the best possible customer service!

Please contact us via Live Chat or email at support@secomapp.com if you have any questions.

I eagerly await the opportunity to serve you!
Blake
Free Gifts - Customer Support Team

Edited November 21, 2017

We had a promotion where there was a minimum spend on a particular collection/category and a FREE product was given.

I trialled about 8 different apps and not one could do what I needed it to. I contacted Secomapp App with my issue and they actioned this for me within 2 hours.

AMAZING, AMAZING, AMAZING SERVICE. I HIGHLY RECOMMEND THIS APP!

Elitesupps
Australia
6 months using the app
April 16, 2020

Very good Support! Fast and helpful. Thank you so much! We love to use your App in our Webshop undgretel.com :)

UND GRETEL | 100% natural make-up
Germany
6 months using the app
February 18, 2022

Really great help to our store! Easy to use, and this app has the BEST customer service team, very impressive, I recommend every store that needs a free gift feature to install this one without hesitation.

Leya Doll
Hong Kong SAR
6 months using the app
Secomapp replied February 27, 2022

Hello, Leya Doll!

Thank you very much for your kind and considerate thoughts on the Free Gifts app. It means a lot to us, and we'll do everything we can to improve the service for our long-term customers.

If you have any further questions, please contact us at support@secomapp.com or via live chat. We're always willing to lend a hand if you require it!

Best of wishes,
Morgan
Free Gifts - Customer Support Team.