Overall rating
4.9
Counts per rating level
  • 91% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its ability to boost sales and enhance customer shopping experiences through special offers and free gifts. It's praised for its seamless integration, user-friendly interface, and quick setup. The support team is noted for their responsiveness and expertise. Merchants appreciate the app's impact on increasing average order values and reducing abandoned cart rates. It's also valued for its flawless operation with numerous products, customization options, and immediate response via live chat.

Edited November 8, 2022

Fantastic service! I need help with something and the response is immediate, even after working hours! 10/10 would recommend!

Myblend - Förändrar sättet hur du mixar
Sweden
7 months using the app
Secomapp replied March 11, 2021

Thank you so much for leaving us a review. We're glad you enjoy Free Gifts!

Edited January 4, 2018

works well with my other apps. does what it says!

Great customer service! Thank you guys!

Apache Pine
United States
7 months using the app
November 19, 2015

This is awesome, A very powerful and easy to set up marketing tool.

We have been using it for some time and the take up has been excellent. It is a very worthwhile item to have for anyone wanting to give something extra for customers to remember them by.

Thomas and the development team are always on hand with fantastic support. Nothing is too much trouble and I will recommend any work that they do

Elements Bodycare
United Kingdom
7 months using the app
November 10, 2022

The app was super responsive and so helpful when i was in a time crunch! Loved the support! David was great! Thanks!!!

BROWN GIRL Jane
United States
7 months using the app
Secomapp replied November 14, 2022

Good day to you BROWN GIRL Jane!

Thanks a ton for your wonderful feedback! Our team is so happy to know that we could assist you promptly. Your precious support would definitely motivate us, especially David, to work harder to improve our app and our support team.

May you need any further assistance, please feel free to drop us a message via live chat or email us at support@secomapp.com. It's always our pleasure to accompany you.

All the best,
Hannah
Free Gifts - Customer Support Team.

June 15, 2016

Excellent software and excellent customer service. I had a settings issue and within 30mins of me emailing them, they solved the issue. Highly recommended.

Nudi Flip Flops
Singapore
7 months using the app
September 17, 2020

Brian is very helpful and patient and answer very quickly when I contact him. Thanks so much !!!!!!!

dermalogica.fr
France
7 months using the app
August 17, 2022

Pas encore testé en ligne pour voir les résultats en terme de vente, mais le support pour l'installer et faire les adaptations est au top !

lemondedepoppy.com
Ireland
7 months using the app
Secomapp replied August 22, 2022

"Bonjour lemondedepoppy.com,

Nous apprécions vos commentaires positifs ! En ce moment, toute notre équipe est aux anges ! Nous continuerons à travailler dur pour améliorer nos produits et l'expérience de nos clients fidèles grâce à votre soutien.

Si vous avez besoin d'aide, veuillez nous contacter par chat en direct ou par e-mail à support@secomapp.com. Nous sommes toujours disponibles pour vous aider si vous en avez besoin !

Toutes mes excuses pour les erreurs de traduction, le cas échéant, car nous avons utilisé Google Translate pour le français :D

Nous espérons vous être utile!
Hannah
Cadeaux gratuits - Équipe d'assistance à la clientèle"

May 17, 2021

Their app is absolutely outstanding, helping me to get a lot of conversions and much more conversion value! Also, customer support is the best I've had to talk and discuss with! They're so friendly and so professional! Best app and best customer service here! Many thanks to Trix and Brian who helped me through my inquiries, you two are the best! :)

Made with Diamonds
United States
7 months using the app
Secomapp replied May 18, 2021

Good day to you Made with Diamonds,

Thank you so much for leaving us so awesome a review! Our team, especially Brian and Trix, will be really excited to read this. With your precious feedback, it motivates us to keep on improving the app and develop better features for our customers!

If you need further support, we will always be waiting for you at live chat or support@secomapp.com. Your satisfaction is always our highest priority!

Best regards,
Rio
Free Gifts - Customer Support Team.

March 24, 2022

I've been using this app for a while and like it. I recently had a small issue and I was given help immediately and very quickly complete with screenshots!

Kung Fu Merch
United States
7 months using the app
Secomapp replied March 25, 2022

Good day, Kung Fu Merch

We are very happy and thankful for your amazing review of our services! That note will definitely help us on our way to achieving perfect customer support!

If you ever need anything feels free to reach us over LiveChat and our support@secomapp.com email!

Really appreciate you :)
Ellie
Customer Support Team - Free Gifts

May 26, 2022

I was so excited when I saw the customer service, they are like my friend. they did really a great job. I will recommend this great plugin.

Ambi Skincare
United States
7 months using the app
Secomapp replied May 31, 2022

Good day, Ambi Skincare.

Thank you so much for your kind words! Our entire team is overjoyed right now! We will continue to work hard to improve the features and experience for our loyal customers as a result of your support.

If you need help, please contact us via live chat or by email at support@secomapp.com. We will be available whenever you require us!

Best wishes,
Dave
Free Gifts - Customer Support Team