Reviews (30)
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Great app. Immediate results that boosted our AOV, and super awesome and responsive support from Adi. Very intuitive admin settings. It's easy to maintain and configure changes if required. It just works! Worth every penny.
Great app and great support team too!
Five star... simple to configure and pretty customizable in the design
We want to hide the widget on our web store temporarily for important reasons. We've been trying to switch it off multiple times but it ALWAYS turns back on automatically after a while. It's been 9 days since we wrote in with multiple chasers and we haven't heard any updates.
Hello to our friends from Good Dog People™
Thank you very much for leaving us this feedback. This is Pushpesh, the Customer Success Manager with Upsell & Cross Sell.
I apologize for the delay as we have been working to resolve your issue. We are so sorry about what happened here ( It is not at all normal with our app). We have been trying to replicate the issue on the same theme on our development store and it is working without any issues. We are still trying to find out the root cause of the issue which we suspect might be coming from a script or another app in your store. We will keep you posted on the progress and will try to resolve it as soon as possible.
Regards,
Pushpesh & the Upsell & Cross Sell Support Team
Great app I strongly recommend it. fits our needs perfectly I was looking for an app we can customize the recommendation per each product and because we have over 1300 products we need to apply it in bulk. so upselly does it so easly. I just installed upselly and will be doing alot of testing but so far I really like it. more important I emailed their support team before I install it to be sure it will fit our needs and they can make a changes we needs to customize the look and Adi emailed me back immediatly and he was very helpful.
Do not install this app, I have it and it isn't working, support aren't answering emails and worst of all, I keep turning the app off and it is turning itself back on. Shouldn't be allowed onto the shopify apps page, it's terrible
Hello to our friends from Tiffany Lighting Direct
Thank you very much for leaving us this feedback. This is Pushpesh, the Customer Success Manager with Upsell & Cross Sell.
I want to extend my sincerest apologies for the negative experience that you had with our customer service. I understand your frustration of not having proper communication by the team on the issue and for that, I want to apologize.
Our team is already working on your issue. They are trying to get it fixed at the earliest. Please check your email for updates. We are working hard to get you up and running as quickly as possible.
At Upsell & Cross Sell, we pride ourselves on giving our 100% every day to ensure that our customers’ needs are met. Your concern was not handled properly, and we are going to take steps to ensure that this situation does not repeat itself. I want to thank you for bringing this issue to our attention. We are always looking for ways to better our service, and your feedback is a valuable part of that process.
Regards,
Pushpesh & the Upsell & Cross Sell Support Team
Wir nutzen die App nun schon einige Monate und sind mit der Funktion zufrieden. Der Support ist sehr freundlich und hilfsbereit, einen Fehler den wir selbst verursacht haben, wurde umgehend wieder behoben. We have been using the app for several months now and are satisfied with the function. The support is very friendly and helpful, a bug that we caused ourselves was fixed immediately.
Hello to our friends from Classic-Moped
Thanks for the awesome review. We're glad to hear that you are enjoying Upsell & Cross Sell. We go above and beyond to help every merchant and I am glad that we hit the mark for you. We wish you and your store great success!
Cheers,
Pushpesh & the Upsell & Cross Sell Support Team
I've tried a few upsell apps and this is by far the best one.
Our products are quite specific to each other so it is important to be able to manually add the connections to other products.
Unlike other apps we tried, you can select by product type which means an entire range of products can be added within seconds rather than one at a time!
Customer support is spot on as well!, I had a couple of issues and these were fixed in no time at all using email.
Perfect!
I've used this app on several of my sites, and I love it. I keep coming back to it, and have found different ways to use it. It works really well. I've received amazing support regarding some minor adjustments I wanted to make. All in all, I'm very happy with this app.
Ein idealer Support und sofort Hilfe waren ideal für dieses Programm. So kann man alles direkt einsetzen, wie es sein soll.!
Hallo an unsere Freunde von Dessertbox.de
Vielen Dank für die tolle Bewertung. Wir freuen uns zu hören, dass Sie eine positive Erfahrung mit unserer App gemacht haben. Wir wissen Ihr Geschäft wirklich zu schätzen und sind sehr dankbar für das Vertrauen, das Sie uns entgegenbringen. Wir möchten großartigen Kunden wie Ihnen für Ihre großartige Unterstützung danken! Du rockst!
Beifall,
Pushpesh und das Upsell- und Cross-Sell-Support-Team
the automatic recommendations are often very logical and what I was hoping that it would recommend. it still needs some work though, I can't manually organize the products for manual mode, and it seems to always display them in alphabetical order no matter what. I think with some tweaking this is a clear winner