Reviews (30)

Overall rating
Counts per rating level
  • 87% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 7% of ratings are 1 stars
September 26, 2020

Great app. Immediate results that boosted our AOV, and super awesome and responsive support from Adi. Very intuitive admin settings. It's easy to maintain and configure changes if required. It just works! Worth every penny.

Iron Doggy™
United States
Over 3 years using the app
December 9, 2020

Great app and great support team too!
Five star... simple to configure and pretty customizable in the design

Shop On Line Happy Casa Store
About 3 years using the app
January 11, 2022

We want to hide the widget on our web store temporarily for important reasons. We've been trying to switch it off multiple times but it ALWAYS turns back on automatically after a while. It's been 9 days since we wrote in with multiple chasers and we haven't heard any updates.

Good Dog People™
Almost 3 years using the app replied January 12, 2022

Hello to our friends from Good Dog People™

Thank you very much for leaving us this feedback. This is Pushpesh, the Customer Success Manager with Upsell & Cross Sell.

I apologize for the delay as we have been working to resolve your issue. We are so sorry about what happened here ( It is not at all normal with our app). We have been trying to replicate the issue on the same theme on our development store and it is working without any issues. We are still trying to find out the root cause of the issue which we suspect might be coming from a script or another app in your store. We will keep you posted on the progress and will try to resolve it as soon as possible.

Pushpesh & the Upsell & Cross Sell Support Team

July 15, 2018

Great app I strongly recommend it. fits our needs perfectly I was looking for an app we can customize the recommendation per each product and because we have over 1300 products we need to apply it in bulk. so upselly does it so easly. I just installed upselly and will be doing alot of testing but so far I really like it. more important I emailed their support team before I install it to be sure it will fit our needs and they can make a changes we needs to customize the look and Adi emailed me back immediatly and he was very helpful.

Primesource Wholesale Flooring
United States
Over 2 years using the app
February 5, 2022

Do not install this app, I have it and it isn't working, support aren't answering emails and worst of all, I keep turning the app off and it is turning itself back on. Shouldn't be allowed onto the shopify apps page, it's terrible

Tiffany Lighting Direct
United Kingdom
About 2 years using the app replied February 8, 2022

Hello to our friends from Tiffany Lighting Direct

Thank you very much for leaving us this feedback. This is Pushpesh, the Customer Success Manager with Upsell & Cross Sell.

I want to extend my sincerest apologies for the negative experience that you had with our customer service. I understand your frustration of not having proper communication by the team on the issue and for that, I want to apologize.

Our team is already working on your issue. They are trying to get it fixed at the earliest. Please check your email for updates. We are working hard to get you up and running as quickly as possible.

At Upsell & Cross Sell, we pride ourselves on giving our 100% every day to ensure that our customers’ needs are met. Your concern was not handled properly, and we are going to take steps to ensure that this situation does not repeat itself. I want to thank you for bringing this issue to our attention. We are always looking for ways to better our service, and your feedback is a valuable part of that process.

Pushpesh & the Upsell & Cross Sell Support Team

February 24, 2022

Wir nutzen die App nun schon einige Monate und sind mit der Funktion zufrieden. Der Support ist sehr freundlich und hilfsbereit, einen Fehler den wir selbst verursacht haben, wurde umgehend wieder behoben. We have been using the app for several months now and are satisfied with the function. The support is very friendly and helpful, a bug that we caused ourselves was fixed immediately.

Over 1 year using the app replied February 24, 2022

Hello to our friends from Classic-Moped

Thanks for the awesome review. We're glad to hear that you are enjoying Upsell & Cross Sell. We go above and beyond to help every merchant and I am glad that we hit the mark for you. We wish you and your store great success!

Pushpesh & the Upsell & Cross Sell Support Team

Edited September 6, 2018

I've tried a few upsell apps and this is by far the best one.
Our products are quite specific to each other so it is important to be able to manually add the connections to other products.

Unlike other apps we tried, you can select by product type which means an entire range of products can be added within seconds rather than one at a time!

Customer support is spot on as well!, I had a couple of issues and these were fixed in no time at all using email.


Autorack Products Ltd
United Kingdom
12 months using the app
Edited January 23, 2020

I've used this app on several of my sites, and I love it. I keep coming back to it, and have found different ways to use it. It works really well. I've received amazing support regarding some minor adjustments I wanted to make. All in all, I'm very happy with this app.

EZ Kitchen Lab
United States
12 months using the app
April 11, 2022

Ein idealer Support und sofort Hilfe waren ideal für dieses Programm. So kann man alles direkt einsetzen, wie es sein soll.!
11 months using the app replied April 12, 2022

Hallo an unsere Freunde von

Vielen Dank für die tolle Bewertung. Wir freuen uns zu hören, dass Sie eine positive Erfahrung mit unserer App gemacht haben. Wir wissen Ihr Geschäft wirklich zu schätzen und sind sehr dankbar für das Vertrauen, das Sie uns entgegenbringen. Wir möchten großartigen Kunden wie Ihnen für Ihre großartige Unterstützung danken! Du rockst!

Pushpesh und das Upsell- und Cross-Sell-Support-Team

July 21, 2018

the automatic recommendations are often very logical and what I was hoping that it would recommend. it still needs some work though, I can't manually organize the products for manual mode, and it seems to always display them in alphabetical order no matter what. I think with some tweaking this is a clear winner

Great White North Vaporizer Company
9 months using the app