Upselly • Upsell & Addon items , 30 reviews
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Do not install this app, I have it and it isn't working, support aren't answering emails and worst of all, I keep turning the app off and it is turning itself back on. Shouldn't be allowed onto the shopify apps page, it's terrible
Hello to our friends from Tiffany Lighting Direct
Thank you very much for leaving us this feedback. This is Pushpesh, the Customer Success Manager with Upsell & Cross Sell.
I want to extend my sincerest apologies for the negative experience that you had with our customer service. I understand your frustration of not having proper communication by the team on the issue and for that, I want to apologize.
Our team is already working on your issue. They are trying to get it fixed at the earliest. Please check your email for updates. We are working hard to get you up and running as quickly as possible.
At Upsell & Cross Sell, we pride ourselves on giving our 100% every day to ensure that our customers’ needs are met. Your concern was not handled properly, and we are going to take steps to ensure that this situation does not repeat itself. I want to thank you for bringing this issue to our attention. We are always looking for ways to better our service, and your feedback is a valuable part of that process.
Regards,
Pushpesh & the Upsell & Cross Sell Support Team
Upselly is probably the best Upsell and Cross sell app you can get in Appstore. The app does what its supposed to do, the price is great, and support reply super fast with good solutions/answers. Thank you for creating great apps for our Shopify stores.
This app has put the cross sells we needed on specific products we required. Added bonus, this app has an "enable app" feature on the dashboard making it possible to configure everything prior to turning on anything the user might see or interact with.
The function operated slightly different in conjunction with our chosen theme. No matter, Adi and the tech crew heard our issues, understood the concerns, and had things reworked to our liking in under 24hrs. EXCELLENT work.
Worked with the team at Codeinero to tweak their Upselly app for a seamless add-on to our page.. Looks and responds just the way we need! Super happy with their turn around and flexibility to make this possible. Thanks team!
the automatic recommendations are often very logical and what I was hoping that it would recommend. it still needs some work though, I can't manually organize the products for manual mode, and it seems to always display them in alphabetical order no matter what. I think with some tweaking this is a clear winner
It is pretty close to 5 stars, the manual upsell selection in the admin just needs some work. Selection of items is very very temperamental, with different products I choose getting added as the upsell. You can fix it with 2 or 3 re-selections and saves but makes a manual selection a giant pain. Fix that, and it is 5 stars from me.
Great app. Immediate results that boosted our AOV, and super awesome and responsive support from Adi. Very intuitive admin settings. It's easy to maintain and configure changes if required. It just works! Worth every penny.
Super great customer service/support! Fast response! Help me fix a lot of things. It is a really great app! Really love it! Really really recommend it if you are looking for upsell app that won't interrupt your customers. This is the one!
If I could program, I would have made this app, its exactly what I need, well done! Worth the money!
This app increased my conversions by 30 percent