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Seems to be impossible to get support. Messaged the vendor twice as fulfilment notifications seem to be frozen and not getting any replies. Also this app seems to keep saying reached limit for fulfillment profiles when we only have 5 setup (for 5 vendor notifications.).
Hi, according to our ticket system, the last conversation was in 2024. It is possible we didn't get your email. Please try to send an email to our support again or use the chat to reach us. We hope to help resolve the issue you are facing. I already increased the limits to 7.
Why won't anyone provide support? Been waiting for days!
We sincerely apologize for your frustration. We already replied to your ticket 10 hours ago. If you didn't receive our reply, please use another email to send an email to our support or use the chat on the app to reach us. We hope to help resolve the issue you are facing.
Not reliable. Seems to fail when we need it the most. Would not recommend. Always a "server error" on their end when something goes wrong. Actively looking for a replacement.
Hi there,
We sincerely apologize for the inconvenience you experienced in the past. The server-related issue you mentioned occurred a long time ago during our migration, and we’ve since worked extensively to improve and stabilize syncX: Fulfill Tracking.
That problem has been fully resolved on our end. We’ve upgraded our infrastructure, doubled server capacity, and continued to enhance performance to ensure a smooth and reliable experience.
Could you let us know your recent experience with syncX: Fulfill Tracking? We’d like to understand if you’re still facing any issues so we can assist immediately.
constantly causing issues because it can not figure out to only fufill the product shipped. We often have orders where it will ship from 3 different locations. The first tracking number updates all products as shipped. We can not keep it from fulfilling products we ship from our own warehouse, or other warehouses. This used to no be a problem, but now it seems to be. Every day we have to deal with customers asking why they only got one part of their order when we look at the order the same tracking was applied to 3 different fulfilments doesn't matter if the location in shopify is different, or if the vendor is different. It just slaps a tracking on anything it can.