0 stars. Some delays forgivable due to Covid, but customer service sucks. Tshirt quality and printing is mediocre at best, and varies widely. I am moving my biz elsewhere, mainly due to their customer service. I tried to cancel an order a few hours after the cancel window closed and they are totally unhelpful. Better options out there, some fulfilling fast now despite covid conditions
I used this app to do print on demand products. Primarily T-shirts. The customer service is awful. They refuse to refund a product that they have had "being printed" for 25 days. They never refunded another product that had physical stains and a rip on the shirt when it was shipped, even though someone who claimed to be a manager said she would. Customer service is awful. The products are ok, when they get done, but I did have issues with quality as well.
Gear Launch has been a real bonus for our store. They have good prices and customers love the quality. They are probably the only printer that follows up on customer service (when needed) on our behalf too.
Any queries we have with them are dealt with by email and they usually follow up within 2-24 hours.
It would be nice to see them expand their product range. e.g. all over prints.
However for the basics such as tees, hoodies, mugs, wall prints etc. they have been a real bonus.
Home So Sweet
This app SUCKS! Furthermore, I DO NOT TRUST THEM! Protect YOUR business!! I can't believe that Shopify allows them on their platform.
Rise Up Midwife
I used this app for about a year, and recently I've seen a the print quality decline. More and more of my customers were receiving poor quality printing and long shipping wait time. Finally I decided to move my shop to Printful after reaching out to the Gear Launch customer service and receiving generic feedback.
I am much happier with Printful.
App has been pretty great so far. My store mainly uses canvas and wall art, and they have the best canvas and art product selection I have seen for Print-on-Demand apps. I had trouble connecting my domain at first, but their customer service got back to me quickly and helped fix the problem.
Mels Crafty Mojo LLC
Creating products and adding them to our store was easy. However, when a customer makes a purchase, the process is not transparent to them. Gear Launch does not send the tracking information to the customer when the order is shipped. In addition, only part of the tracking number is listed in the app when an item is shipped. When you click on the tracking number link, it always takes you to DHL's tracking site, even if DHL was not used for shipping, which results in always receiving a message that it is not a valid tracking number. You have to then manually copy and paste the tracking number from the DHL site into a search engine to try to find how the package was shipped. On our first order, we used this method to figure out that USPS was used. However, our customer's package has now been showing as "Shipped" for over 3 days and USPS still lists the package as not yet received from Gear Launch. We have had to update the customer on status ourselves by checking the order status in the app and then sending an email at each step...'approved for production', 'printing', 'shipping out', 'shipped', and then hunting down the correct tracking and manually emailing the tracking number. And now, three days after 'shipped' status, we still can't tell if the package has actually shipped.
Absolutely stay away. You and your customers will be very frustrated with the lack of transparency, and you will lose your customers' trust.
UPDATE: After the tracking information continued to show that the package was not yet received by USPS after a week, we had to refund the customer. We had already removed the GL product from our site by this time, and thankfully didn't have any further negative experiences for our customer. We have now also permanently removed the app. Will no longer do business with this company.
Unfortunately while I thought their platform was easy to use, I will be unable to continue. Today I was informed that my campaign has been suspended due to copyright/trademark report. However, I have checked all my designs and am at a loss to see where the issue is. I have emailed requesting further information in particular that actual product. To date no response, so I will be terminating by business, as clearly I am unable to run a business if I am locked out with no actual idea why. The email appears incomplete, I have emailed requesting further information as I also want to get to the bottom of this.
I'd Hike That
We started to configure our business to move over to Gear Launch, but I emailed them like 2 weeks ago with a simple general question, no reply. I waited a week, emailed again, no reply. Finally, I recently obtained a actual employee's work email, and emailed her to establish communication, no reply. STAY AWAY! They are either massively understaffed, or do not prioritize their business partners. There are other Print On Demand companies that are higher rated.
I've used almost all of the different pod apps available and I always go to Gearlaunch for the best print quality. The app is also very well done.
The products I use most: Hanes (mens, womens), Bella, District, 30x40 Canvas.
Thanks GL team!