Freshreview Google Reviews App , 23 reviews

Overall rating
3.5
Counts per rating level
  • 87% of ratings are 5 stars
    20
  • 4% of ratings are 4 stars
    1
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 9% of ratings are 1 stars
    2
October 18, 2023

Absolutely no customer service. Reached out 20 times over a two week span and nothing, outside of the first message to get paid. They wanted extra money to do the things that the app promotes on their sales page, but what you get with it is basically nothing, unless you pay to code it or buy their regular app at 20 times the price. DO NOT recommend. Waste of time and better apps out there.

BuyParts.Online
United States
33 minutes using the app
Freshreview replied October 20, 2023

Hi there,

Thank you for highlighting this, looks like your support request fell through the cracks and no-one from the backend team was able to resolve this immediately.

We can take up the custom configurations without any additional charges. There were multiple feature requests over chat for which the support representative had indicated that there would be additional charges.

Should you re-install the app again, we would be happy to chat with you and provide configurations as per your requirement.

Edited February 15, 2024

Waste of money and time no customer service at all. Now I am trying to unsubscribe but there is no option on their app to do that.

Crystalwhite Cleaning Supplies
Australia
About 3 years using the app
Freshreview replied April 8, 2021

Hi Team,

You had some queries yesterday which were immediately addressed over chat.

We recognise there were some issues, and we have already triggered a refund to your account on Feb 16th.

Also as per our chat conversation, we indicated that the only way to unsubscribe from the app is to uninstall it.

We are sorry to see you go. We would also like to thank you for your support over the years.

Cheers,

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