Overall rating
Counts per rating level
  • 92% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its automatic addition of free gifts to orders, boosting Average Order Value (AOV) and sales. Its simplicity, one-click functionality, and customizable gift-giving rules are praised. Compatibility with various apps and themes, and the ability to handle complex setups are also valued. Merchants find the analytics page useful for tracking impact. Customer service is described as excellent, with quick and helpful responses. The app's customization of pop-ups and notifications, multilingual support, and cost-effectiveness are also highlighted.

November 23, 2023

The Dev team for the application was very responsive. We had an issue that was causing a duplication of our add to cart feature when we combined discounts they helped us identify the issue and the resolution within a day now we can go on with our Black Friday sale uninhibited highly recommend. !

Reflections Aesthetics & IV Bar
United States
About 1 year using the app
October 2, 2023

Great app! I think among all the options it works the best. Also it works smooth with Rebuy Smart Cart and even better than their Gift with purchase feature.
What I especially liked is that when we had some problem with their functionality, they fixed the bug within 2 days and now everything works amazing, so we decided to continue using their app. Thank you very much and good luck in business!

United Kingdom
About 1 year using the app
506 replied October 6, 2023

Thank you for the fantastic review! We’re glad EG met your needs, especially alongside Rebuy Smart Cart. It’s great to hear that our fast support made a positive difference. We're excited to continue serving your store. Thanks for your support and well wishes!

November 21, 2023

This app is truly fantastic! Easy to use and has great functionality. What I loved was their awesome support team. We hit an issue with functionality, but Nathan jumped into action and fixed the issue the same day. Everything runs like a dream. Many thanks for the great support!

DID Electrical
Over 1 year using the app
November 12, 2023

Very easy to use app with great functionality and options to run multiple gifts at once for customers to enjoy. Also great to be able to use the app not only for gifts but as an upselling tool also. The team have been super quick to respond to any queries also. Thank you

Roja Dove Haute Parfumerie
United Kingdom
4 months using the app
November 24, 2023

The app has helped us do exactly what we needed: automatically adding a specific product when a customer added a qualifying trigger item to their cart. Support has been fast and responsive too - definitely recommend this app.

BluShark Straps
United States
28 days using the app
September 11, 2023

This app has caused us many many issues. Their glitches often result in not adding a gift or not removing the gift when customers remove products. Caused us having to manually edit lots of orders, wasted lots of our support team time, and the worst part is when we reached out to them, their support is cold and not caring at all, never tried to help resolve their own issues, only blamed us by saying that it's our own theme code that doesn't work and caused conflicts with this app. After changing to another app, all those problems were solved, then we realised that it's this app that doesn't work.

No Face Skincare
Over 1 year using the app
506 replied September 21, 2023

Hi there,

Nathan here the product manager for EG. I have tried reaching out to someone in your team who raised a customer support request a while back but I haven’t heard back from them.

I am disappointed to read about your experience with the app. I have checked through our support records and understand why you feel this way. We have made major improvements to our support flow and added more resources to our support and development teams as we realised it needed improvement. We’d be more than happy to assist in looking into the issue you have faced and look into a possible solution for this hiccup with EG if you’d like to use the app again. We’d love to turn this around and make EG work well for you.

Let me know what you think.

Best regards,

October 26, 2023

Great app, improving our sales with a Free Item added into the cart automatically.
The support team is AMAZING. They helped me make many changes and were always happy and prompt to respond to any queries.

Nomination South Africa
South Africa
20 days using the app
August 17, 2023

Nathan & Stephanie have been beyond useful! I struggled with some limitations due to a custom engraving app we are using on our website, and they went out of their way to test this with me, suggesting solutions, and helping me put them in place so that eventually, I solved my problem. I can now run a gift with purchase promotion again and I'm super greatful for the amazing customer support. Highly recommended!

United States
Over 1 year using the app
October 3, 2023

Very few glitches, Works well. Been using it for over 1 year now.

Patriot Fuel Coffee
United States
11 months using the app
506 replied October 6, 2023

Thanks for the positive words! We're happy to hear EG Auto add to cart has been working well for you for over a year. We aim for a hassle-free experience. Looking forward to many more successful years together!

Edited October 25, 2023

Great customer support by the team. There was an issue in the app that caused it to malfunction. The team really made it up by resolving the issue and following up on the same. Overall, very professional and customer-centric approach.

About 2 months using the app