Reviews (27)

Overall rating
4.7
Counts per rating level
  • 78% of ratings are 5 stars
  • 15% of ratings are 4 stars
  • 4% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 4% of ratings are 1 stars
June 15, 2022

We just converted to Gladly and it was a very easy process to get the CRM set up and running. Highly recommended if you are in the market to streamline your customer service. All communication channels in one place, no tickets, just conversations. Agent adoption has been quickly and painless.

MaryRuth Organics
United States
21 days using the app
February 28, 2022

User friendly interface, amazing support team, and customer profiles log all forms of contact (email, phone, SMS, live chat) and order history, making it easy to review previous conversations and purchases in real time. Switching over to Gladly was a game changer and we’re so excited about the integration!

Rowing Blazers
United States
19 days using the app
February 28, 2022

Gladly's Shopify integration is easy to manage and saves our customer care agents time by seamlessly transferring information they need to quickly and accurately provide service.

tentree CA
Canada
17 days using the app
Edited February 15, 2022

Our team is really happy with Gladly. The shift from tickets to a conversation-focused design is a game-changer, and the Gladly team has provided us with excellent support. The Shopify integration not as intricate as Gorgias, but Gladly's more advanced features make it a better fit for mid-size merchants. Some features do require custom app development. Would give 4.5 stars if I could.

Reigning Champ
Canada
6 months using the app
March 7, 2022

I use Gladly to help our CX team provide an omnichannel customer experience. I really like the live boards and "people match" feature. It would be nice if Gladly integrated with more platforms and had a real-time feature that allowed you to segment new, open, and closed conversations based on criteria/topics.

Bonafide
United States
25 days using the app
February 4, 2022

Works great! There are occasions when shopify info doesn't show immediately in a Gladly conversation, even if the convo is merged correctly. That's my only complaint

Chubbies Shorts
United States
1 day using the app
Edited July 1, 2021

I am unable to access the platform or reach customer service. This is unacceptable for a customer experience provider. Scheduling a demo appears to be mandatory, a help center can not be embedded under your own domain, and there is no way for customers to check order status. The platform is far too expensive and requires an 8 seat minimum for customer-facing users and an annual contract. This company is cray!

Vidlogix
United States
About 16 hours using the app