GoGo Xpress , 10 reviews

Overall rating
Counts per rating level
  • 50% of ratings are 5 stars
  • 20% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 10% of ratings are 2 stars
  • 20% of ratings are 1 stars
April 26, 2024

Really great for streamlining the process of booking and paying for deliveries. Using this has significantly reduced the errors that can occur during the booking process. GGX offers more competitive rates to Shopify merchants, which is also very appreciated. The tracking link they provide is also always updated so you always have an idea of where your parcel is (compared to LBC where they update tracking info so slowly that their tracking system only reflects anything after its already delivered.) UX is one of the better ones I've seen among shipping company Shopify apps in the Philippines (maybe even the best one)

There are some bugs in the app and the ones I reported months ago that have yet to be addressed. The biggest ones are (1) How sometimes the GCash option bugs out and doesn't let me pay while booking and (2) That the app messes with Shopify's automated shipping confirmation emails so that I have to manually email customers that there are updates with their order. Though workarounds are easy enough, it's still inconvenient to have to email customers manually so that there's a record of shipping info being sent on the order timeline in Shopify.

Because the team is slow to address bugs, I'm not expecting that major changes or updates will be made to the app any time soon, but honestly it generally works great and has a clear enough UX that I'm still happy to stay in business with GGX. I hope GGX continues to invest in their Shopify App team so they can continue to stay ahead and by maintaining and improving this app.

Dragon's Hoard PH
9 months using the app
March 4, 2024

I love how the GGX shopify app is so easy to use, it is still lacking a bit in features but while it is under development, the user-experience is great

Denker Philippines
13 days using the app