Order Legend Order Boost , 35 reviews

Hey there! 🎉 So thrilled to hear you're enjoying Order Legend. I just checked and can see we've generated 17 orders for your store so far, that's awesome! Thanks for being a part of our journey! 😊

Your kind words made our day! We're delighted that our commission-based system is proving convenient for your business. We're committed to your success and can't wait to see more great results together! 🤝🚀

Thanks so much for your review!

Hi PixelFusion Labs,

The budget you set is not ad spend. we use Shopify usage-based billing to process commission charges. Commissions will only be processed on orders our app has generated.

Shopify enforces that a maximum monthly billing cap is set when using usage-based billing. This is not the amount you will pay each month unless we generate enough order value to hit the cap (based on a 12% commission rate calculation on the value of orders our app has generated).​

For example, you could set the cap to the default $600, and the following scenarios could happen:

​1. We generate 0 orders, we charge $0
2. We generate $5,000 of order value, we charge $600
3. We generate somewhere between $0 and $5000 of order value and charge 12% of the generated order value.

​As you can see, our app usage-based billing is essentially pay-as-you-go, where you only pay if our app generates orders up to the monthly cap you set. There are no additional fees.

There are 2 ways merchants view the cap:

1. A merchant wants us to help them sell as much as possible, so we recommend setting the cap really high, like for example: $99,999. Realistically it would be almost impossible to hit this cap.
2. They want to manage cash flow, customer experience, or inventory and use the cap to meter our apps performance.

The amount you set does not directly influence ad spend, the cap only comes into play when we hit the cap and we can no longer earn commissions. At this point our ads will have to be paused until the monthly billing cycle resets back to $0.

You can also change the usage-based billing commission budget cap at any point up or down as desired from within the app.

Thanks,
Adam

Thank you so much for the amazing review! We're thrilled to hear that our app has more than doubled your website orders and saved you valuable time. Your success story is what motivates us to keep delivering top-notch service! 🙌

Thank you for taking the time to leave a review and share your experience with our app. We are genuinely sorry to hear that your experience did not meet your expectations and we appreciate your patience during a time of transition within our team.

When you installed our app on October 7th, 2022, we did our utmost to deliver value for your store. We promoted your products from November until the uninstall date in February, generating over a million impressions, 10,000+ clicks, and over 275 orders during this period. We're glad to see that our app was able to contribute to your business in this way.

However, we understand that you faced difficulties with another store you own, where our app, unfortunately, didn't perform as expected. We must clarify that while we strive for success in every case, there are numerous external factors such as search demand and onsite conversion rates that are outside of our control. Despite this, we take on the ad spend risk for every store to give each merchant the best chance of success possible.

During the time period you mentioned, our team was going through some organizational changes that unfortunately impacted our customer service and support. We sincerely apologize if you felt neglected or unappreciated during this transition. We value every single one of our customers and are constantly working to improve our communication and service.

We also made some necessary improvements to our billing system during this period, which may have added to the disruption. We recognize how crucial consistent and helpful support is for our users and we're committed to learning from this experience to improve our services.

We deeply regret that your experience with us fell short of your expectations.

Thank you again for your feedback. It helps us understand where we need to improve, and we assure you we are working hard to provide a better experience for all our users in the future.

Best Regards,
Adam & The Order Legend Team