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Update: We have resolved internal issues which resulted in the app not loading as expected. Most importantly though, the author has been in touch immediately to resolve this issue. Support is important! Original review: We are using this app to publish our GTIN data to Google Merchant Center and it worked without any issues. Today we were notified by Google that 90% of our products on GMC do not have a GTIN. So we try to check what is happening in GTM, but ... "cannot connect to server" ... is this app dead?
Hi, Wired4Signs USA
We appreciate you taking the time to update the review of our app and we're thrilled to have helped you achieve the results you wanted and solved the issues there once were. Customer satisfaction is one of our top priorities, so if there's anything else we can do for you please don't hesitate to get in touch - it would be a pleasure!
Thank you!
Best regards.
GTM.
This app stopped reporting the value of the conversions to Google Analytics a few weeks ago. Developer has told us that they would correct it after asking twice to get it fixed. Will be removing app and finding a different approach.
I can echo the other positive reviews. I have had superb customer service from a few of the Apps we using. This is by far one of the best, attentive providers here.
Hi WELdental
Thanks for taking the time to leave us your feedback.
We are sorry we couldn't resolve this issue for you. There are a few combinations of config and checkouts that cause problems, but sadly we couldn't get to the bottom of this one.
We hope you've found a solution to the problem, but we'd love to have you back if you haven't and will do our best to find a solution.
Best regards.
GTM.
App does it's supposed to perfectly. But the support is incredible. Adwords can be a very confusing universe, but Niddocks is there to help you navigate it. This app is worth every penny.
This app suits our needs completely. The support team has been as responsive as you get. They get things done.
We had some issues initially, but I don't expect everything to work out of the gate, but the support team has been extremely helpful, and the response time is impressive.
I recommend this app to anyone searching for a complete tracking solution.
Hi, Select Beauty.
We are thrilled to hear that you're loving the Google Tag Manager app for Shopify! We value your positive feedback, and it means so much to us! Our support team aims to always strive towards giving our customers the best experience possible - if there is anything else we can do for you, feel free to reach out any time!
Best regards,
GTM.
The customer support is the gold in this app. Rob Edlin worked with me one-on-one to correctly set up and fine-tune our various tracking pixels and coding using Google Tag Manager. Epitomy of professionalism and customer service. This app and more importantly the people behind it get my highest recommendation.
Hi, Icey-Tek USA LLC.
We're thrilled to have the opportunity of helping you take your app experience up a notch! Here at GTM, we strive for nothing less than perfection when it comes to optimizing tracking pixels and coding.
Thanks again!
Best regards,
GTM.
So glad we have this. It was really simple to set up, the support and communication has been great. Now we can manage all of our tracking in one place with easy. Thank you!
Hi, Mish.
Your satisfaction is our number one priority, and we're delighted to know that you found setting up our app easy and simple for your business! We are happy to help you achieve the results you were expecting by tracking all your data. Our team is here for any guidance you might need, so don't hesitate to get in touch - it would be a pleasure assisting you.
Best regards,
GTM.
Installed app 11/14. New google tags were installed within a few days of installing app. Google ads started throwing an error the following day: "Make sure you don't miss any conversions by fixing your global site tag issues. Recommended because your global site tag setup may be incorrect or incomplete" I have emailed the devs 3 times, 11/19, 11/23 and 11/29 and have not received a response, let alone a fix. Nothing in junk mail folder either. Not just poor customer service, completely non-existent customer service. Now we have to hire somebody to go in and clean up the code they left behind.
Hi GotItHere.com
Our most sincere apologies for not being able to respond to your queries on time as we lost one of the support teams at very short notice, we have a fully functioning support team now and can respond to and deal with all support requests.
Please, let us know if we can assist you with anything else. We will be glad to help you.
Best regards.
GTM.
Super helpful support went above and beyond just helping me install the app. They also helped with custom coding. This is the best solution for implementing Google Tag Manager on a Shopify store.
We tried to install Google Tag Manager App, and after 6 frustrating days we had to uninstall the app to go for an alternative solution. Customer support was poor: hardly responsive, inefficient.
Hi, Oktaaf.
We are sorry to hear your experience using GTM app for Shopify has not been the best, and we could not assist you with the support you needed at the right time.
We appreciate your feedback since it helped us to keep working and improving our app and the support we offer.
If you are happy to reinstall our app we can offer you an extended trial period of 30 days for you to be sure everything is working correctly and an assurance that we will assist with any further issues you may have.
Please let us know if you are interested or if you have any questions we can help you with.
Looking forward to hearing from you.
GTM.
I've never left a 5 star review this quickly. After they set this up for me, my analytics began working beautifully! Now, I just need to find out all the different ways I can utilize the tag manager. I am very impressed with the service and functionality of this app!